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Nicki S.

Las Vegas, NV

09/28/2023

SUB PAR WORKMANSHIP-RIP OFF

Towed to USA AUTO #8, car wouldn't start. Was told after diagnostic car had ignition issues, wiring, & needed fuse box. Mgr said I needed ignition switch, fuse box, & wiring. 1 year prior 2022 this shop CHGD $1300 for alternator, new battery, starter, radiator, fluid flushed, oil chg, smog. Since I had this expense with them prior year I thought well maybe diagnostic may be true. Mgr quoted $1685 for the new issues on my vehicle. I told her I couldn't afford that. She said we have financing available. I qualified but not for what mgr quoted. She said let me work on a new estimate. She then quoted $1300. I was approved for $1400 so I agreed for them to start working on my car. Car in 8.28.23- days go by with excuses while waiting on parts, finally 9.6.23 mgr calls saying car ready. Friend dropped me off to shop to pick up my car. Once they handed my key I noticed my ignition KEY BENT. I asked why & never got answer other than we'll straighten it for you. Got into my car I started car tried to put in drive & car wouldn't shift into drive. While in shop parking lot I called into USA auto & told them problem. Mechanic came out & while talking about why car wouldn't shift, mechanic said I had to push od button same time as turning key on ignition. I told him I never had to do that before to drive my car. As I was talking & complaining to mechanic, my keys fell out of ignition & my car was still running. I FREAKED OUT. #1 never ever have I had to use od button same time to start my car. #2 key bent. After freak out mgr said you need ignition cylinder. I said cylinder wasn't broken when car came into this shop. She said we'll have to chg for cylinder & another set of keys. I said that's ridiculous because I felt they are the ones that broke cylinder since my key was bent once they handed to me. She said ok I'll fix the od issue & won't Chg for xtra keys for new cylinder. She presented me with a bill for $169.05 for cylinder, I reminded her she also needed to do smog she said would do @ no Chg along with fixing od issue. She agreed. Next day car ready so my friends came to witness what's happening. Girl @ computer handed me my keys as I asked to go out to parking lot to make sure issues from day before we're resolved. I started car (new key) I put into drive & I didn't have to use od button during start. Went into office & told her I wasn't paying for a repair they caused. Mgr said I'm calling police & your 86 from here. I got into my friends truck &
called finance co to let them know what's happening. Finance co said pay bill & they will take off my bill with them. Now I have my car back & my car won't start again which is problem I was having once car picked up to take to USA auto on 8.28.23. Car has new battery new starter new alternator new ignition switch new cylinder new keys new fuse box new wiring. I've been ripped off by USA AUTO #8 because the original issue of my car not starting is still happening. Apparently with car in their shop 8.28.23 they did not fix my problem & I'm paying finance company for their sub par workmanship. I wish I knew how to join class action suit against them because us customers are being ripped off & now having to pay someone else to fix what they didn't fix.

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