100% Would Recommend
Latest Review 3 days ago
Tammy W. on 04/19/2018
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Tammy said the service was quick, and the staff were really nice.
Vehicle: Dodge Dakota
Category: Service
Service Date: 03/29/2018
Review Created: 04/19/2018
This review was collected via phone interview by Customer Research Inc.
Megan D. on 04/17/2018
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Megan said the staff are always willing to work with her and her family. She didn't have the money to pay for the service all at once, so they helped her set up a payment plan so she could get it done and travel home. She lives in New York but travels to Virginia to the business whenever she needs work done, she doesn't go anywhere else. She loves the mechanics and Val, who is a sweetheart. The staff goes out of their way to please all of their customers. They are amazing people to do business with.
Vehicle: Ford Escape
Category: Service
Service Date: 04/13/2018
Review Created: 04/17/2018
This review was collected via phone interview by Customer Research Inc.
Doug W. on 04/04/2018
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"Oil change with shared foodie conversation. "
My wife came home from val’s With a smile and stories of shared experiences of new recipes and the great time she spent waiting for our car to be serviced. Val and Charles get the garage charmers award. Thanks for always making car service and repairs a positive experience.
Doug and wanda
Vehicle: Volvo S60
Service Date: 04/03/2018
Review Created: 04/04/2018 09:38 AM
Shannon C. on 03/31/2018
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Shannon said this business provided good service.
Vehicle: GMC Acadia
Category: Service
Service Date: 03/29/2018
Review Created: 03/31/2018
This review was collected via phone interview by Customer Research Inc.
Everett N. on 03/20/2018
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Everett said the staff provided pretty good service. He doesn't have any problems with it.
Vehicle: Toyota Camry
Category: Service
Service Date: 03/16/2018
Review Created: 03/20/2018
This review was collected via phone interview by Customer Research Inc.
Chanda G. on 03/17/2018
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Chanda said Charles had great customer service skills.
Vehicle: Ford Taurus
Category: Service
Service Date: 03/16/2018
Review Created: 03/17/2018
This review was collected via phone interview by Customer Research Inc.
Sonia B. on 03/17/2018
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Sonia said the staff provided good customer service and follow through.
Vehicle: Toyota Sequoia
Category: Service
Service Date: 03/15/2018
Review Created: 03/17/2018
This review was collected via phone interview by Customer Research Inc.
Chris D. on 03/10/2018
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Chris said the staff treats him well. This facility is an excellent business. He stated they all treat him like family. Everything is fine.
Vehicle: Chevrolet Venture
Category: Service
Service Date: 03/08/2018
Review Created: 03/10/2018
This review was collected via phone interview by Customer Research Inc.
Angie P. on 03/04/2018
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"Great customer service"
Charles worked us in and explained everything that was going on with my Lexus and the guys that worked on it are great . Thank you guys.
Vehicle: Lexus RX 350
Service Date: 02/14/2018
Review Created: 03/04/2018 04:41 AM
Robert L. on 03/02/2018
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"job is done right d"
A place you can trust to get the job done right
Vehicle: Nissan Altima
Service Date: 02/28/2018
Review Created: 03/02/2018 08:56 AM
Paula S. on 02/28/2018
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Paula said the staff were friendly and quite helpful.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 02/26/2018
Review Created: 02/28/2018
This review was collected via phone interview by Customer Research Inc.
Joshua P. on 02/28/2018
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Joshua said the staff did great work on his vehicle. They got him in the next day after he called, treated him like family and gave him all of the information he needed to know right away.
Vehicle: MINI Cooper Coupe
Category: Service
Service Date: 02/22/2018
Review Created: 02/28/2018
This review was collected via phone interview by Customer Research Inc.
Sue S. on 02/23/2018
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"Quick repairs with a smile!"
Val’s is the Best!! She’s Great!! She’s always ready to care if my of my car. Charles is there and always takes care of my problems too!! A very professional but friendly place to get repairs. 😊
Vehicle: Chevrolet Impala
Service Date: 02/23/2018
Review Created: 02/23/2018 08:46 PM
Laura P. on 02/22/2018
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Laura said the staff provide excellent service.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 02/16/2018
Review Created: 02/22/2018
This review was collected via phone interview by Customer Research Inc.
Cindy D. on 02/16/2018
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"Awesome Service"
The owner and employees of Val's Automotive are always professional and courteous. I am always pleased by the excellent and exceptional service they have provided for my vehicle at very reasonable prices. I will continue to use Val's over any other garage in the Roanoke Valley and will continue to recommend Val's to my family members and friends.
Vehicle: Ford Expedition
Service Date: 02/14/2018
Review Created: 02/16/2018 06:22 AM
Steve C. on 02/16/2018
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Steve said they did a good job and they were reasonably priced.
Vehicle: GMC Envoy
Category: Service
Service Date: 02/13/2018
Review Created: 02/16/2018
This review was collected via phone interview by Customer Research Inc.
Kerry M. on 02/05/2018
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"Great service"
The maintenance reminders are a big help to me. Many thanks to Charles and Val for your help.
Vehicle: Toyota RAV4
Service Date: 01/23/2018
Review Created: 02/05/2018 11:06 AM
Hope C. on 01/26/2018
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Hope said the staff had really good service. It was fast, and she was in and out. They told her everything needed to be done on her vehicle, and they had reliable sources.
Vehicle: Pontiac Vibe
Category: Service
Service Date: 01/19/2018
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
Erica C. on 01/25/2018
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"Excellent experience"
Highly recommended. Attentive mechanics. Exceptional service--car runs as if new.
Vehicle: Toyota Avalon
Service Date: 01/23/2018
Review Created: 01/25/2018 10:30 AM
Lisa H. on 01/25/2018
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Lisa said her experience with the business began with her heater not working. She took it to the business and they got her in immediately for repairs on her heater coil. While they were working on that they diagnosed a fuel pump leak. They informed her of the leak and she brought the vehicle back the next day. They replaced the fuel pump, but the next day when she started it, she noticed a gas smell. She took the vehicle back and they stood behind the work they had done. They repaired the problem and they didn't charge her. She is very happy.
Vehicle: Chevrolet S-10
Category: Service
Service Date: 12/29/2017
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
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