Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

638 Reviews

100% Would Recommend
Latest Review 13 days ago

Reviews


JS
Joe S.
Roanoke, VA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Joe said he's been doing business with this facility for years and he's always been happy.
This review was collected via phone interview by Customer Research Inc.

KB
Karen B.
Roanoke, VA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Karen said that she recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

RF
Rick F.
Roanoke, VA
Cadillac CTS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2018 Category: Service
Rick said they do a good job, but they are a little slow. He stated he hopes they work faster.
This review was collected via phone interview by Customer Research Inc.

JB
Jason B.
Vinton, VA
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/02/2018 Category: Service
Jason said he was not happy with the price. There was a disagreement.
This review was collected via phone interview by Customer Research Inc.

RD
Robin D.
Salem, VA
Mercury Villager
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2018 Category: Service
Robin said that the place was phenomenal. They really go above and beyond for customers and even fabricated a part for her vehicle. They are great mechanics, but when she went to drop off her vehicle, the whole facility was out to lunch, making it inconvenient.
This review was collected via phone interview by Customer Research Inc.

SM
SHARON M.
Fincastle, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Another successful repair
I usually bring my vehicles to Val's but recently my diesel Ford F250 broke down in a nearby town and I limped it to another shop. They are good people there and they treated me well, but over a period of almost a month, they were unable to successfully diagnose or repair my truck. I then had it towed to Val's and they had it fixed in a few days.

SH
Sandy H.
Roanoke, VA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Sandy said the technicians always take care of her needs whenever she is at the service center.
This review was collected via phone interview by Customer Research Inc.

GW
Grant W.
Roanoke, VA
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Grant said he likes the care that the staff show in performing the repairs and their fair pricing for services.
This review was collected via phone interview by Customer Research Inc.

MB
MARYE B.
Vinton, VA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
my safety
They keep me safe.

SM
Scott M.
Vinton, VA
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Scott said the staff was professional and honest. They had integrity and were very intelligent. They were spot on with their diagnosis.
This review was collected via phone interview by Customer Research Inc.

DW
David W.
Roanoke, VA
Toyota Echo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
David said his vehicle is running well.
This review was collected via phone interview by Customer Research Inc.

HS
Hope S.
Roanoke, VA
Kia Optima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/25/2018 Category: Service
Spoke to Gerald. He said it was his daughter's vehicle and she was not really satisfied, it took longer than it should have and she was not really impressed with them.
This review was collected via phone interview by Customer Research Inc.

KS
Kayleigh S.
Roanoke, VA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Kayleigh said they are excellent.
This review was collected via phone interview by Customer Research Inc.

RT
Ray T.
Covington, VA
Buick Rendezvous
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Ray said the business is very efficient. They fix the issue when they see it and do it when they say it, and its done when expected. He also said he had a good experience and its hard to find that now a days, and he would do it again if he had too.
This review was collected via phone interview by Customer Research Inc.

BP
Betty P.
Roanoke, VA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Betty said she has no problem with the businesses work.
This review was collected via phone interview by Customer Research Inc.

NS
Nicholas S.
Roanoke, VA
Plymouth Sundance
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Spoke with Annie. She said the business is the best and takes good take of her vehicle.
This review was collected via phone interview by Customer Research Inc.

BB
Britney B.
Blue Ridge, VA
Land Rover Range Rover
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Britney said the employees were helpful and the customer service was good.
This review was collected via phone interview by Customer Research Inc.

SM
SHARON M.
Fincastle, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Can always count on Val's
I had a breakdown in a remote area and Charles arranged for a tow for my truck. Problem solved in just a few days!

HC
Harriet C.
Vinton, VA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Harriet said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

HC
Harry C.
Vinton, VA
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Harry said the staff does pretty good work and they keep their word.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 638 in total