Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

682 Reviews

100% Would Recommend
Latest Review 15 days ago

Reviews


LB
Louis B.
Goodview, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Louis said the staff are really nice, easy to work with and are good at what they do.
This review was collected via phone interview by Customer Research Inc.

FS
Ference S.
Roanoke, VA
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019 Category: Service
Ference said the staff are great people doing a great job.
This review was collected via phone interview by Customer Research Inc.

JW
Jane W.
Vinton, VA
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019 Category: Service
Jane said the staff at this business was very nice to her. They took care of her vehicle promptly. Every thing is okay with her vehicle. Charles recommended checking soon to getting 4 new tires. She was treated very nicely.
This review was collected via phone interview by Customer Research Inc.

KF
Kim F.
Roanoke, VA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Kim said that they did a good job. She was pleased that they got her vehicle done the same day. The door handle was broken and they had it ready in a day. Charles over there was super nice every time she spoke with him.
This review was collected via phone interview by Customer Research Inc.

PS
Paula S.
Roanoke, VA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Paula said they seem honest and do what needs to be done. They are friendly, nice, and know how to explain things to their customers.
This review was collected via phone interview by Customer Research Inc.

SM
SHARON M.
Fincastle, VA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019
Got an appointment asap, great personal service!
I'm always please with the work done on my cars at Val's, and Charles is always so helpful - and he gives as much technical info as I want, but not more than I want!

CB
CRAIG B.
Vinton, VA
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019
Always there to help .
Val and her team are the best with work experience and people skills.You guys are the bomb. My truck is happy. ^. .^ Woof!

SG
Shirley G.
Vinton, VA
INFINITI QX4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Shirley said that she got good, quick thorough service at the place.
This review was collected via phone interview by Customer Research Inc.

DB
Doris B.
Roanoke, VA
Mercury Milan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019
You can count on them to do the work right
They are nice and friendly and get the job done when they tell you they will.

RK
Robert K.
Vinton, VA
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2019 Category: Service
Spoke with Jean. She said she was satisfied with her service.
This review was collected via phone interview by Customer Research Inc.

WH
Willard H.
Goodview, VA
Dodge Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/16/2019 Category: Service
Willard said he had to return his vehicle multiple times over 7 months to repair the same issue. He was given a bad part and was charged to replace any issues with it.
This review was collected via phone interview by Customer Research Inc.

SM
SHARON M.
Fincastle, VA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019
Good people
Nothing fancy, I just needed new tires, but Charles priced several sets for me and helped me decide which were the best deal. He's always friendly and helpful, as are the guys in the garage. Highly recommended.

BP
Bruce P.
Vinton, VA
Mercury Grand Marquis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2019 Category: Service
Bruce said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

GP
Gene P.
Vinton, VA
Nissan Frontier 2WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019
Knowledgeable and courteous.
Always treated as a valuable customer and given a through explanation of the repair that is required before service has begun.

Verified Customer
Vinton, VA
Toyota Echo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019
Honesty and friendly folks
I have always trusted Val's Automotive with my cars. If you have an older car, Val's crew will keep it running "like a top".

Great people and fine service!

MH
Mike H.
Roanoke, VA
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Mike said the business is nice.
This review was collected via phone interview by Customer Research Inc.

SR
Sherry R.
Vinton, VA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Sherry said the people are professional. If the vehicle can be fixed they do that. It will be ready to go. She does recommend them to others. They are people to understand and trust with her vehicle. They treat women with respect and are courteous. If they cannot do the work or fix the problem, they are honest about that, too.
This review was collected via phone interview by Customer Research Inc.

SM
SHARON M.
Fincastle, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019
Always more than satisfactory!
I've brought some diagnostic challenges to Val's and they've always figured out what the problem is. They did it again this time!

SS
Scott S.
Vinton, VA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019
2014 Corolla
Great job!, Technicians at Vals pay close attention to detail. They will recommend any future maintenance my vehicle may need and they make sure that your job is done right
Completely satisfied customer!...Thanks!

KB
Keri B.
Roanoke, VA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Kerri said the staff do good service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 682 in total