Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

645 Reviews

100% Would Recommend
Latest Review 13 days ago

Reviews


NR
Nancy R.
Roanoke, VA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Nancy said they have been very good to her over the last few years she has been their customer.
This review was collected via phone interview by Customer Research Inc.

MZ
Michael Z.
Roanoke, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019
Great Service, friendly and competent staff. Pricing is competitive.
We took our Mitsubishi Montero Sport there for an electrical problem, and they diagnosed the trouble at no charge!, then informed us about other issues that needed attention. They fixed/replaced parts and charged a fair price. I later took my Nissan Maxima for replacement belts and tune-up, which they did a spectacular job also.
They warrant their work, and have also provided on-line tracking of service and given us reminders of other work. They definitely have our business into the future!

RD
Robin D.
Salem, VA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Robin said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

KB
Karen B.
Roanoke, VA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Karen said the technicians have always been informative and they perform high quality work.
This review was collected via phone interview by Customer Research Inc.

CG
Chas G.
Roanoke, VA
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Spoke with Shirley. She said the service was good.
This review was collected via phone interview by Customer Research Inc.

SM
SHARON M.
Fincastle, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Yet another successful repair
I always get good results when I take my cars to Val's, whether it's my little Honda Fit or my great big diesel Ford F250.

MC
Michael C.
Virginia
Porsche Boxster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Michael said the business usually does a good job.
This review was collected via phone interview by Customer Research Inc.

JS
Joe S.
Roanoke, VA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Joe said he's been doing business with this facility for years and he's always been happy.
This review was collected via phone interview by Customer Research Inc.

KB
Karen B.
Roanoke, VA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Karen said that she recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

RF
Rick F.
Roanoke, VA
Cadillac CTS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2018 Category: Service
Rick said they do a good job, but they are a little slow. He stated he hopes they work faster.
This review was collected via phone interview by Customer Research Inc.

JB
Jason B.
Vinton, VA
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/02/2018 Category: Service
Jason said he was not happy with the price. There was a disagreement.
This review was collected via phone interview by Customer Research Inc.

RD
Robin D.
Salem, VA
Mercury Villager
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2018 Category: Service
Robin said that the place was phenomenal. They really go above and beyond for customers and even fabricated a part for her vehicle. They are great mechanics, but when she went to drop off her vehicle, the whole facility was out to lunch, making it inconvenient.
This review was collected via phone interview by Customer Research Inc.

SM
SHARON M.
Fincastle, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Another successful repair
I usually bring my vehicles to Val's but recently my diesel Ford F250 broke down in a nearby town and I limped it to another shop. They are good people there and they treated me well, but over a period of almost a month, they were unable to successfully diagnose or repair my truck. I then had it towed to Val's and they had it fixed in a few days.

SH
Sandy H.
Roanoke, VA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Sandy said the technicians always take care of her needs whenever she is at the service center.
This review was collected via phone interview by Customer Research Inc.

GW
Grant W.
Roanoke, VA
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Grant said he likes the care that the staff show in performing the repairs and their fair pricing for services.
This review was collected via phone interview by Customer Research Inc.

MB
MARYE B.
Vinton, VA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
my safety
They keep me safe.

SM
Scott M.
Vinton, VA
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Scott said the staff was professional and honest. They had integrity and were very intelligent. They were spot on with their diagnosis.
This review was collected via phone interview by Customer Research Inc.

DW
David W.
Roanoke, VA
Toyota Echo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
David said his vehicle is running well.
This review was collected via phone interview by Customer Research Inc.

HS
Hope S.
Roanoke, VA
Kia Optima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/25/2018 Category: Service
Spoke to Gerald. He said it was his daughter's vehicle and she was not really satisfied, it took longer than it should have and she was not really impressed with them.
This review was collected via phone interview by Customer Research Inc.

KS
Kayleigh S.
Roanoke, VA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Kayleigh said they are excellent.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 645 in total