Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

603 Reviews

100% Would Recommend
Latest Review 5 days ago

Reviews


PK
Paul K.
Blacksburg, VA
Toyota Avalon
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Paul said the service was pretty good. However, he did not like how much the service cost.
This review was collected via phone interview by Customer Research Inc.

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Everett G.
Blue Ridge, VA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Everett said that the facility is excellent, they are A1, and they fixed what needed to be repaired, so everything worked out well.
This review was collected via phone interview by Customer Research Inc.

BP
Betty P.
Roanoke, VA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Betty said she was in and out and Charles was just as nice and he could have been.
This review was collected via phone interview by Customer Research Inc.

RU
Ronald U.
Moneta, VA
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Spoke with Dixie. She said they did a good job.
This review was collected via phone interview by Customer Research Inc.

VC
Virginia C.
Vinton, VA
Pontiac Sunfire
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Virginia said the staff were up front and honest in telling her what her vehicle needed.
This review was collected via phone interview by Customer Research Inc.

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Greg W.
Roanoke, VA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Greg said the business is always able to determine the issue and get it resolved. They are also very reliable.
This review was collected via phone interview by Customer Research Inc.

VH
Virginia H.
Hardy, VA
Ford Thunderbird
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Virginia said she loves the way Charles, and his team do their work. They do a really good job, and they have her vehicle ready when they say it will be. She said she can really depend on them.
This review was collected via phone interview by Customer Research Inc.

CD
Chris D.
Vinton, VA
Chevrolet Venture
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Chris said he goes to them all the time and would definitely recommend the business.
This review was collected via phone interview by Customer Research Inc.

RK
Richard K.
Roanoke, VA
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018
Trustworthy
I cannot say enough about the trust that Val's automotive staff have garnered since I started taking my vehicles to them about a year ago. Each visit has resulted in professional, trusted and timely service. Additionally, the staff ensures that I am made aware of any concerns found while servicing my vehicles. I appreciate this aspect of their service the most. Thank you Val's for continued excellent service!

MD
Michelle D.
Vinton, VA
Chevrolet TrailBlazer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
Michelle said there are things that the staff could improve, and chose not to elaborate further.
This review was collected via phone interview by Customer Research Inc.

JO
Judy O.
Roanoke, VA
Toyota Yaris
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Judy said the staff at the facility did a fine job. They were done quickly.
This review was collected via phone interview by Customer Research Inc.

KC
Kay C.
Hardy, VA
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Kay said this business is the best and they do a good job.
This review was collected via phone interview by Customer Research Inc.

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Robert S.
Roanoke, VA
Dodge Dakota
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Robert said that he is a return customer because the facility has always done good work.
This review was collected via phone interview by Customer Research Inc.

GA
Goldie A.
Boones Mill, VA
Lincoln Town Car
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Goldie said they are awesome.
This review was collected via phone interview by Customer Research Inc.

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Tammy W.
Hardy, VA
Dodge Dakota
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Tammy said the service was quick, and the staff were really nice.
This review was collected via phone interview by Customer Research Inc.

MD
Megan D.
Fredonia, NY
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Megan said the staff are always willing to work with her and her family. She didn't have the money to pay for the service all at once, so they helped her set up a payment plan so she could get it done and travel home. She lives in New York but travels to Virginia to the business whenever she needs work done, she doesn't go anywhere else. She loves the mechanics and Val, who is a sweetheart. The staff goes out of their way to please all of their customers. They are amazing people to do business with.
This review was collected via phone interview by Customer Research Inc.

DW
Doug W.
Roanoke, VA
Volvo S60
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Oil change with shared foodie conversation.
My wife came home from val’s With a smile and stories of shared experiences of new recipes and the great time she spent waiting for our car to be serviced. Val and Charles get the garage charmers award. Thanks for always making car service and repairs a positive experience.
Doug and wanda

SC
Shannon C.
Montvale, VA
GMC Acadia
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2018 Category: Service
Shannon said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

EN
Everett N.
Vinton, VA
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2018 Category: Service
Everett said the staff provided pretty good service. He doesn't have any problems with it.
This review was collected via phone interview by Customer Research Inc.

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Chanda G.
Roanoke, VA
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Chanda said Charles had great customer service skills.
This review was collected via phone interview by Customer Research Inc.

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