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SureCritic / Hyundai Dealer / Van Horn Hyundai Fond Du Lac
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Van Horn Hyundai Fond Du Lac

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,635 Reviews)
71
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Score Details

5 stars
86%
4 stars
7%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
67
Total ReScores™
4.8
ReScore™ Average
71
Net Promoter Score ®

Business Details

About

Van Horn Hyundai Fond Du Lac is your Fond Du Lac, WI area Hyundai dealer. We have been serving Wisconsin customers for over 50 years! Call us today to schedule your next visit. Van Horn Hyundai Fond Du Lac is your Fond Du Lac, WI area Hyundai dealer. We have been serving Wisconsin customers for over 50 years! Call us today to schedule your next visit.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(920) 924-0000
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Central Time (US & Canada)
N6652 Esterbrook Rd. Fond Du Lac, WI 54937
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,635 Reviews)
Write a Review
Recent Reviews
BR
gravatar
Barbara R.
Menomonee Falls, WI
2020 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional in every way
I am from out of town. About an hour away from home and I had a flat. I went to Van Horn where I had bought my car and even thu I had no appointment and they were very busy. They took the time to take out the tailor whatever and plug the tire so I could get home. It's been a week now and plug is still tight and holding I feel secure driving. For some reason I am not able to move from 4 to a 5 star rating as deserved.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/30/2022 01:08 PM

Dear Barbara, 

Thank you for taking the time to leave us your honest and valuable feedback, and for taking the time to speak with your service adviser, Jake today. I am happy to hear you were able to discuss your recent visit here and that you were very pleased with the service you received! Please know we are always working to improve your experience when you are here and truly care about you, your Hyundai, and keeping you safely on the road for years to come! Please feel free to reach out to me or Jake at jtramel@fdlhyundai.com at any time. We are always here and happy to help! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/31/2022 05:13 AM

Hi, Barbara! 

Thank you so much for the additional comments! There is actually a second email that was sent to you yesterday giving you the opportunity to rescore your review. Please check your inbox for another email from SureCritic sent yesterday afternoon after you spoke with your service adviser, Jake! Again, we were so happy to be able to help in a pinch and get you safely back on the road! 

Kind regards,

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Employees worked with
JT
JAKE TRAMEL
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