Business Solutions

JT
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JAKE TRAMEL

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(13 reviews)
70
Send a Message to JAKE

BR
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Barbara R.
Menomonee Falls, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional in every way
I am from out of town. About an hour away from home and I had a flat. I went to Van Horn where I had bought my car and even thu I had no appointment and they were very busy. They took the time to take out the tailor whatever and plug the tire so I could get home. It's been a week now and plug is still tight and holding I feel secure driving. For some reason I am not able to move from 4 to a 5 star rating as deserved.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/30/2022

Dear Barbara, 

Thank you for taking the time to leave us your honest and valuable feedback, and for taking the time to speak with your service adviser, Jake today. I am happy to hear you were able to discuss your recent visit here and that you were very pleased with the service you received! Please know we are always working to improve your experience when you are here and truly care about you, your Hyundai, and keeping you safely on the road for years to come! Please feel free to reach out to me or Jake at jtramel@fdlhyundai.com at any time. We are always here and happy to help! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/31/2022

Hi, Barbara! 

Thank you so much for the additional comments! There is actually a second email that was sent to you yesterday giving you the opportunity to rescore your review. Please check your inbox for another email from SureCritic sent yesterday afternoon after you spoke with your service adviser, Jake! Again, we were so happy to be able to help in a pinch and get you safely back on the road! 

Kind regards,

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Employees worked with

Verified Customer
North Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
My experience
Great place to take your vehicle to. Staff is always friendly and always have the answers to my questions.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/28/2022

Hello!

Thank you for the kind feedback! Our sincerest thanks for taking the time to return our survey! It really means a lot to all of us here at Van Horn Hyundai Service! We are so happy to see you had a 5 Star visit when you were recently in for service! We truly do care about you, your Hyundai, and every experience you have here!

As always, thank you for choosing us and we look forward to keeping you and your Hyundai safely on the road for many miles to come!


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

JP
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James P.
Waupun, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
extremely professional and courteous
Had service appointment for engine light on. Austin and Jake w ere awesome in helping me understand the problems and setting up the work and ordering the parts for several issues I was unaware of. I was very pleased and impressed how they worked to help me get the most cost effective deal. Am very thankful for all their help in making me the customer feel confident and cared for!
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/24/2022

Hi, James!

As always, it was a pleasure to see you and your Hyundai! We were so happy to be able to help get that check engine light taken care of! Our sincerest thanks for taking the time to return our survey! It really means a lot to all of us here at Van Horn Hyundai Service! We are so happy to see you had a 5 Star visit when you were recently in for service! We truly do care about you, your Hyundai, and every experience you have here!

As always, thank you for choosing us and we look forward to keeping you and your 2008 Hyundai Accent safely on the road for many miles to come!


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

Verified Customer
Fond Du Lac, WI
2020 Hyundai Ioniq Hev
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/20/2022
Service Type: Maintenance
verified customer Verified Customer
1
Category: Service
No customer service
Very condescending, rude, cocky service.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/21/2022

Hello, 

Ben, here again, I am the Service Manager here at Van Horn Hyundai of Fond du Lac. I had been waiting for your call since last week hoping to see what better customer service we could have provided and how to make this right for you. Please know that this situation has been addressed with the service adviser you worked with, as anything but exceptional customer service is not tolerated here. Please feel free to reply to my email belliott@fdlhyundai.com or give me a call directly in the service office at 920-322-6500 to discuss. Thank you.

Regards,

Ben Elliott
Service Manager
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . belliott@fdlhyundai.com
Employees worked with

Verified Customer
Kewaskum, WI
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
45,000 maintenance
They were very efficient.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/14/2022

Hello! 

We are so happy to hear you had an efficient visit to our service center! Our sincerest thanks for taking the time to return our survey and for the kind words!  We truly do care about you, your Hyundai, and every experience you have here and are so happy to see it was another great one!

As always, thank you for choosing us and we look forward to keeping you safely on the road for many miles to come!


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

WH
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William H.
Chilton, WI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/21/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Disappointed
Love my Hyundai, but have a few electrical issues. They said they couldn't find anything wrong, charged me $116.00 and tried to sell me on other services.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 02/23/2022

Dear William, 

Thank you for taking the time to leave us your honest and valuable feedback. Your service adviser, Jake, had tried reaching out to you by phone after receiving your review to discuss your concerns and come to a positive resolution moving forward. We are very sorry to hear about your disappointment with your recent visit and apologize that you have lost your confidence in our recommendations. We truly value you as our guest and would love the opportunity to make this right and earn your business back. 

Please know we are always working to improve your experience when you are here and truly care about you, your Hyundai, and keeping you safely on the road for years to come! Please feel free to reach out to me or Jake at jtramel@fdlhyundai.com at any time. We are always here to help! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

MD
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Mary D.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
10
Category: Service
Very Well Pleased
Jake was very professional, and very helpful in explaining all services recommended for our 2018 Sonata. I never felt pressured or that he was trying to push more than was actually needed. I would be happy to work with Jake on any future visits.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 02/03/2022

Hi, Mary!

We cannot thank you enough for your stellar review and fantastic feedback regarding our service center and team! Guests like you make us love what we do! I will pass along your kind words to your service adviser, Jake! We are so lucky to have him here on our service team!

As always, thank you for choosing us and we look forward to keeping you safely on the road for many miles to come!


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

VJ
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Virginia J.
Combined Locks, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Oil Change
Always pleasant and efficient. Timely. Overall great experience.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/17/2022

Hi, Virginia!

Thank you for the positive feedback! We are so happy to hear about your great visit to our service center! We are so happy to hear you feel comfortable here! We truly do care about you, your Hyundai, and every experience you have here and are so happy to see you had a great service visit! Thank you for taking the time to return our survey with a perfect score! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! 

As always, thank you for choosing us and we look forward to helping keep you safely on the road for many miles!


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

DC
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Dan C.
Fond Du Lac, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/03/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Good
No complaints
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/05/2022

Dear Dan, 

Thank you for taking the time to return our survey and for the honest feedback. We really do appreciate it! Your service adviser, Jake, had reached out to you after receiving your survey to try to go over any specific concerns or questions you may have to try to get them resolved for you. We truly do care about every experience you have here and want every visit to be a 5 Star one! As anything less than a 5 Star is a "failing" grade in Hyundai's eyes, we would love to know what we could do to make this right for you and to improve your experiences here moving forward! 

Please do not hesitate to reach out to me directly at niki@fdlhyundai.com or Jake at (920) 322-6500 for any further assistance! I am here to help! 

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

WP
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William P.
Jackson, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Made servicing your car painless.
I screwed up and they fixed it. Had the wrong date for my appointment. It was the day before. But even with a full schedule. They were able to get my routine maintenance done. Logan was great!!!!

The only thing better than the brand and the dealership. Is the people helping you at the dealership. First Hyundai and first time from Van Horn. Have complaints about neither. This Chevy guy is now a Hyundai guy for life and those will be purchased at a Van Horn dealerships.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/03/2022

Hi, William!

Thank you for the fantastic feedback! We understand things like this do happen and we do our best to accommodate squeezing our valued guests into our schedule if we are able! We truly do care about you, your Hyundai, and every experience you have here and are so happy to see you had a great service visit! We couldn't be happier to have made you a Hyundai guy! Thank you for taking the time to return our survey with a perfect score! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! 

As always, thank you for choosing us and we look forward to helping keep you safely on the road for many miles!


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

JM
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Joan M.
West Bend, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Muffler replacement under warranty
Excellent, rapid service by tech JOE, and great personal professional communication by Jake .
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 12/20/2021

Hi, Joan!

I will pass along your kind words to your service adviser, Jake, and your technician Joe! We are so happy to hear your positive feedback regarding your experience here and our service team! We truly do care about you, your Hyundai, and keeping you safely on the road for years to come!

Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

DB
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Dennis B.
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
A Great Service Experience
We own three Sonatas now which are serviced at VH Hyundai. The Service department continues to be easy to schedule with, flexible when I forget to include a task to my scheduled service and ask if they can work it in during the visit, and provide a great end result with whatever if being addressed. Very happy to work with them.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 12/10/2021

Hi, Dennis!

Thank you so much for the wonderful feedback! We are so lucky to have you as part of our Van Horn Hyundai family! We truly do care about you, your Hyundai, and every experience you have here! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

JP
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James P.
Waupun, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Best Service I ever had!!!
Needed urgent repair of wheel bearing. Ben extremely helpful and appointment was established. Dropped the car off days before my scheduled appointment and to my surprise Ben called a day later and said car would be done in a day or two way before my scheduled appointment! Picked up car and was very pleased. Thanks so much for all your hard work in making the customer feel so appreciated!!! This was my Best Service appointment ever!
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 12/06/2021

Hi, James!

It is always a pleasure to see you! We were so happy to help get this taken care of as quickly as possible for you! Thank you so much for the wonderful feedback! We are so happy to hear our team took such great care of you and your 2005 Hyundai Elantra! We truly do care about you, your Hyundai, and every experience you have here! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with
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