ReScore Reviews™ (37)

ReScore
Overall Rating 4.5675641/5Overall Rating 4.5675641/5Overall Rating 4.5675641/5Overall Rating 4.5675641/5rating 4.5675641
Original
Overall Rating 2.05556/5Overall Rating 2.05556/5rating 2.05556rating 2.05556rating 2.05556
91% Would Recommend
100% Business Response
Latest Review about 13 hours ago
Jeremy J. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied Customer"
I was thoroughly pleased with this dealership. Your service advisor Jelise was friendly and very helpful. I will be returning to this dealership for my service needs.
Vehicle: 2011 Hyundai Equus
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/17/2018 05:19 PM
Darold L O., Service Director at Van Hyundai responded on 01/17/2018

Thank you for your time and your review. 

Darold Ohlemacher
Service Director 
214-923-1028
Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Friendly and easy to work with"
Very Friendly and easy to work with
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/17/2018 11:35 AM
Darold L O., Service Director at Van Hyundai responded on 01/17/2018

Thank you for your time and your review 

Darold Ohlemacher
Service Director 
214-923-1028
Chrystal F. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and efficient "
Friendly and efficient
Vehicle: 2010 Hyundai Tucson
Category: Service
Service Date: 12/19/2017
Service Type: Maintenance
Review Created: 01/17/2018 07:26 AM
Darold L O., Service Director at Van Hyundai responded on 01/17/2018

Thank you for your time and your review. 

Darold Ohlemacher
Service Director 
214-923-1028
Verified Customer on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks!"
Thanks!
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/16/2018 01:32 PM
Verified Customer ReScore Review on 01/16/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are willing to make things right! "
Jelisa reached out to me right away in regards to service that was sub par - to make this right! I’m not happy with the original service provided- but she is very nice and willing to work on anything. I appreciate her and she deserves all the credit for this updated review.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/16/2018 01:12 PM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Poor service...."
Place was a bit small and not very clean for service - compared to other dealships I’ve been to, and then I got sn oil change and tire rotation and they didn’t even put air in my tires- really?? Come on.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/16/2018 01:12 PM
Ce51fa9f651cc4edc3a90862e85b7f62?s=28
JELISA B., SERVICE ADVISOR at Van Hyundai responded on 01/16/2018

I apologize that we have not earned your 5-star rating,Our goal is to provide the best experience possible with every visit, and get you back in your car as quickly as possible.

JELISA BUTLER
SERVICE ADVISOR
972-512-4212

Mark B. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
As always, I have warm friendly service and I was very pleased with the work done on it.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/16/2018 01:05 PM
Darold L O., Service Director at Van Hyundai responded on 01/16/2018

Thank you for your time and your review. 

Darold Ohlemacher
Service Director 
214-923-1028
Kim P. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Staff was friendly and courteous.
Vehicle: 2017 Hyundai Elantra Gt
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/16/2018 10:26 AM
Darold L O., Service Director at Van Hyundai responded on 01/16/2018

Thank you for your time and review.

Darold Ohlemacher
Service Director 
214-923-1028
Jerry K. on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT PEOPLE, GREAT PRODUCT, BEST PRICE"
I always leave satisfied
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/14/2018 09:48 AM
Darold L O., Service Director at Van Hyundai responded on 01/14/2018

Thank you for your time and your review. 

Darold Ohlemacher
Service Director 
214-923-1028
Verified Customer on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer service"
Always listens to my needs and willing to get the work done in an efficient way. They always are real with me about the prices and there are never any hidden charges. Glad I found this dealer because the last dealer I went to in dallas was crap.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/13/2018 06:37 PM
Darold L O., Service Director at Van Hyundai responded on 01/14/2018

Thank you for your time and your review. 

Darold Ohlemacher
Service Director 
214-923-1028
Mary E. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and helpful service!!"
Enjoy the fast friendly service!!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/13/2018 06:41 AM
Darold L O., Service Director at Van Hyundai responded on 01/13/2018

Thank you for your time and review.

Darold Ohlemacher
Service Director 
214-923-1028
Anita O. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt courteous service"
I've had my car serviced at Van Hyundai since I got it, even though I purchased it elsewhere. I first took it to Van because it was closer to my home, but if the service had not been excellent, I would have gone somewhere else.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/11/2018 11:31 AM
Darold L O., Service Director at Van Hyundai responded on 01/11/2018

Thank you for your time and review.

Darold Ohlemacher
Service Director 
214-923-1028
Anthony F. on 01/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"REVIEW OF 15,000 MILE SERVICE.."
just looking over it appears to have been a good job well done. ANTHONY E FONTENOT.(CANT SEE WHAT ALL WAS DONE, SO GUESSING IT WAS ALL GOOD..)
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/10/2018 06:25 PM
Darold L O., Service Director at Van Hyundai responded on 01/10/2018

Thank you for your time and your review. 

Darold Ohlemacher
Service Director 
214-923-1028
Verified Customer on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Did exactly what I asked"
Came in to have some recall issue taken care of. Staff told me it would take a couple of hours to complete and told me they would do a complementary inspection of the vehicle and let me know if there were any other issues. They did exactly that, did not try to up-sale me on things that were not absolutely necessary. I will be back.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 01/06/2018
Service Type: Repair
Review Created: 01/10/2018 10:21 AM
Darold L O., Service Director at Van Hyundai responded on 01/10/2018

Thank you for your time and your review. 

Darold Ohlemacher
Service Director 
214-923-1028
Raymond R. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2017 Elantra Sport 6M"
Excellent service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/29/2017
Service Type: Maintenance
Review Created: 01/10/2018 05:11 AM
Darold L O., Service Director at Van Hyundai responded on 01/10/2018

Thank you for your time and your review. 

Darold Ohlemacher
Service Director 
214-923-1028
Verified Customer on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people "
The people are nice, but they they turn over way too often. Always new faces. Please try to keep them longer.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/10/2018 02:23 AM
Darold L O., Service Director at Van Hyundai responded on 01/10/2018

Thank you for your time and your review. 

Darold Ohlemacher
Service Director 
214-923-1028
Linda L. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome"
The people who work there.the place it self.very clean n organised.friendly amidstfer.
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/10/2018 12:23 AM
Darold L O., Service Director at Van Hyundai responded on 01/10/2018

Thank you for your time and your review. 

Darold Ohlemacher
Service Director 
214-923-1028
Verified Customer on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"None"
None
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 12/29/2017
Service Type: Maintenance
Review Created: 01/09/2018 11:04 AM
Darold L O., Service Director at Van Hyundai responded on 01/09/2018

Thank you for your time and your review 

Darold Ohlemacher
Service Director 
214-923-1028
Verified Customer on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First Service-Went Great"
Easy to schedule, decent wait time, friendly staff. Overall good experience.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/02/2018
Service Type: Repair
Review Created: 01/09/2018 08:07 AM
Darold L O., Service Director at Van Hyundai responded on 01/09/2018

Thank you for your time and your review 

Darold Ohlemacher
Service Director 
214-923-1028
Gerald L. on 01/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast friendly service"
Stopped in to see about an issue I was having with my sunroof. There was a recall for the issue that I was having So they took it right in and fixed it while I waited.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 01/04/2018
Service Type: Repair
Review Created: 01/08/2018 02:34 PM
Darold L O., Service Director at Van Hyundai responded on 01/08/2018

Thank you for your time and your review. 

Darold Ohlemacher
Service Director 
214-923-1028
Kelly B. on 01/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sonata Service Review"
Quick and easy scheduling that was very flexible with my schedule. Drop off only took a couple of minutes. Call came ahead of the time committed. Pick up and check out was super quick and easy. Very organized!! Everyone was super helpful, efficient and friendly!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/04/2018
Service Type: Repair
Review Created: 01/08/2018 11:41 AM
Darold L O., Service Director at Van Hyundai responded on 01/08/2018

Thank you for your time and repair.

Darold Ohlemacher
Service Director 
214-923-1028
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