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Initially I was basically called a liar about the times given. This was the first time I actually lost my cool when talking with them. The owner told me that I was wrong about all the timelines I posted. Which is not the case. I could hear an employee in the background who initially gave me all the dates trying to saying that it he initially said 2 weeks and that he had called me at 1 that day to tell me the car was not ready. As I stated in my original review below, I called multiple times with the date continuing to be pushed back.
Initial date of delivery: May 7th
Then: May 11th
Then: May 14th
Then: May 17th
I understand that this type of work has variables, but I NEVER got a phone call from them when the timeline got pushed back. I WAS THE ONE calling them trying to understand why no one was calling me when those dates went by without any notifications. The only times I got a phone call about pickup was on May 17th.
Another thing in the call was that I was told I was not clear in what I wanted and I agreed to that comment so as not to argue anymore. Which was again false. When I left the car with the person in charge of the project I stated that I only wanted to car lowered by 1/2 to 3/4 of an inch. The car currently has the rear wheels tucked in the wheel well. I have another mechanic who will be fixing this and the noise that is now occurring in both wheel wells. It is almost like if something is loose. He could also hear the issue and advised me not to drive the vehicle unless I absolutely have to.
The coilovers are initially set at:
Preset Approximate Height From RS-R for the GR Supra coilovers:
Front -30mm to -35mm (-1.2in to -1.4in)
Rear -40mm to -45mm (-1.6in to -1.8in)
Maximum Adjustment Ranges For the GR Supra Coilovers
Front -5mm to -80mm (-0.2in to -3.2in)
Rear -15mm to -70mm (-0.6in to -2.8in)
It took me 15 seconds to get those specs from Google. You can literally adjust calculations from there.
Also... They never set the car into diagnostics mode and they thought that it was their scanner tool needing an update. I was kind of taken aback when I was asked if the car had a diagnostics mode while I was there waiting for them to figure this issue out.
I originally left a 2 star review but I'm bumping this down to 1 because I feel that it genuinely warrants it. This experience was not pleasant and the unprofessional phone call was very unexpected. Because of the lashout from the owner on the 17th and then the phone call on the 20th I do not feel like the car would be safe in that area ever.
*****To the owner. Please do not call or reach out to me in any form or fashion again. I do not want to argue with a business owner who automatically throws blame at their customers. I actually thought I was getting a phone call with an explanation or an apology, not one the lead off with abrasiveness and snide remarks.*****
-------ORIGINAL REVIEW-------
I dropped the car off on May 3rd to have Coilovers and Big Brake Kit added to the car. I was told that the Supra would be available for pickup on May 7th. I explained in detail that I wanted to NOT have any of the wheels tucking into the wheel well.
They did not reach out to me about any delays on the project. When May 7th arrived, I had to call them before close of business to be told that it would not be ready until Monday or Tuesday the next week. I waited until Wednesday without communication from them to have them let me know that the car would be ready on Friday. I had to call on Friday to have them tell me the car would be ready on Monday.
On Monday May 17th, I was told the car would be ready for pickup from the shop. My wife and I drove there to pick up the vehicle up. Unbeknownst to me (because I keep my phone on silent not to interrupt people during the day) they called my phone and left a message at 5:35 pm (after hours) that the car was not ready and that it was tripping a chassis code (later found from another mechanic that it was the car being too low). I then told my wife, who already left, that she needed to turn around and come pick me up. We live 25 miles away in Chatham County, so she was upset. The bad thing is that no one took the time to tell me that I was left a voice mail, so I walked around the shop with people looking at me like I had a third eye on my forehead. The owner then snapped at me in front of everyone saying that they had already called me and told me the car was not ready. Then I had to explain that I just checked my voicemail while I was there and did not know until I was there.
I ended being very apologetic and felt bad that people were staying late to try and figure out the chassis code issue. I felt super uncomfortable being there during the remainder of the night while waiting to see if the issue could be fixed. I ended up taking the car home with the chassis error persisting. This puts the Supra into a limp mode and locks all safety features and locks all sport features in disabled mode.
They ended up charging me about $1750 ($1950 after taxes) for Coilovers/BBK/Alignment. This price also included multiple ride height adjustments. It was never set to my specifications, but I just smiled and nodded because they were staying so late that night and I felt guilty. I was also told that there needed to be modifications on a bracket for the brakes which I was never consulted on until I arrived Monday.
I felt like I could have called the vendor to get some answers before the work was done. During this whole process not once did I have a coarse word with them or raise my voice. I remained jovial and laughing the entire time and paid what I owed them without complaints. I think the straw that broke the camel's back was coming home to see a pressure dent on my rear drive side quarter panel. Luckily Dent Dominator fixed this issue in less than 20 minutes, but it came out of my pocket. This is my fault since I did not inspect the car upon taking it into possession. Maybe I just caught them at a bad time while they were slammed with work. I do not know. I just know my experience was not what I thought it would be.