business image

Virginia Tire and Auto of Falls Church

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(604 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
4
Total ReScores
3.8
ReScore Average

Business Details

Contact
(703) 349-4720

Business Hours

Mon
7:00 AM - 8:00 PM
Tue
7:00 AM - 8:00 PM
Wed
7:00 AM - 8:00 PM
Thu
7:00 AM - 8:00 PM
Fri
7:00 AM - 8:00 PM
Sat
7:00 AM - 6:00 PM
Sun
9:00 AM - 5:00 PM
* Eastern Time (US & Canada)
7231 Arlington Blvd Falls Church, VA 22042
Virginia Tire and Auto of Falls Church's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(604 Reviews)

BP
gravatar
Brian P.
Annandale, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/05/2017
Incompetent and Unethical
Do not I repeat DO NOT trust these people with your car.

First I took my truck in with a brake problem and after getting a call saying it was repaired I found that in fact the problem had not been fixed. So I go back in and explain very carefully what they need to do to duplicate my issue. The next day I get the call its fixed and agin no its not. It took them three tries to get it right.

Then there was my 2001 Xterra. They performed a multipoint inspection during which they marked the timing belt as N/A not applicable. The same way they marked the same sheet on my truck which has a chain. On that same sheet they left the condition of the transmission fluid (which on a manual they could not inspect) blank. So naturally I assume the car has a timing chain and I don't need to worry about replacing a timing belt. And when it failed they absolutely refused to accept any responsibility at all. Not one iota. I called the corporate office twice to try and get someone to rethink this decision and they didn't even have the courtesy to call me back.

DO NOT GO THERE.
Not Recommended
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(328 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(318 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(591 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(470 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(309 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.