Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

680 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 3 days ago

Reviews


PM
PATRICIA M.
Falls Church, VA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019
1st time customer
I am new in the area and thought I would just walk in to see when I could get an oil change. The guy that was at the desk greeted me and said he could do it now. He stated it should take about 25 min. Other customers came in while I waited and everyone seemed like they were long time happy customers. I will be making Valvoline Express my car place.

AM
Abmash M.
Washington, DC
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019 Category: Service
Abmash said they were fast but the mechanic was not very friendly. He was told there would be a list of points of inspection and never received it.
This review was collected via phone interview by Customer Research Inc.

BG
Birat G.
Falls Church, VA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Birat said he would definitely recommend this business for service, and everything was fine.
This review was collected via phone interview by Customer Research Inc.

TM
Tim M.
Bethesda, MD
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Tim said the staff was fast, efficient and they do a good job.
This review was collected via phone interview by Customer Research Inc.

GS
gloria s.
Fairfax, VA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019
Oil Change
I stopped by on way home from work for an oil change. There had been a rain storm which knocked out the power in the shop but they went ahead and did the oil change. George and Lewis helped me and both they and the rest of the staff have always been very courteous and professional. Very happy with the service there.

JT
Jack T.
Falls Church, VA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Jack said the business had him in and out and they completed the service quickly.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Falls Church, VA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Customer satisfaction is number 1
We have been very satisfied with the concern for customer satisfaction, demonstrated careful attention to detail, and expert mechanical work done here, and will continue to use them.

TA
tammy a.
Arlington, VA
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2019
Customer Feedback
Highly recommended their business. There 100 percent Customer Service oriented will providing the best professional evaluation.

JS
JOHN S.
Falls Church, VA
Audi A3 Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
Fast and Friendly
Fast reliable service. Been going to them for over a decade. They are also very helpful without being pushy. They are willing to take the time to explain your options to you.

AS
ASAAD S.
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019
Oil change and break replacement
Quick and prompt service, very knowledgeable crew ready to respond to your concern.reasonable price. I highly recommend the shop.

AB
Andrew B.
Falls Church, VA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Andrew said the people were very knowledgeable and did the work without an appointment.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Falls Church, VA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019
Stellar service, every time, for years....
My go-to shop. Love the guys here - they're so nice and friendly. I moved to Dc and drive all the way there because they're fast, fair, always take good care of me, and I couldn't ask for better service.

MT
Mayra T.
Falls Church, VA
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Mayra said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

AJ
Andrew J.
Falls Church, VA
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Andrew said that the place was very professional.
This review was collected via phone interview by Customer Research Inc.

SB
Steve B.
Mc Lean, VA
Mazda CX-9
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Steve said the employees were friendly. They were reliable. They provided good service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Alexandria, VA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019
Service Review
I went in for an oil change -without an appointment. Thank goodness it wasn't busy!! They took me right away and within 15 minutes, I was on my way! The person checking me in and out -think it was Lewis - was friendly and welcoming.

HB
harry B.
Mc Lean, VA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019
Falls Church Valvoline Express Care is the BEST!
I have been going to VEC for years. Louis and Mickey are the best! They have my lifetime business. Always fair, always courteous, and no job too small or big for these guys!

MB
Maria B.
Arlington, VA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Maria said the staff at this business were very precise with the estimate for the repairs to her vehicle. Everything went well, and she was very satisfied with their service.
This review was collected via phone interview by Customer Research Inc.

BG
Brian G.
WASHINGTON, DC
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Brian said the staff was efficient, friendly, and provided good service.
This review was collected via phone interview by Customer Research Inc.

TS
tony s.
District Heights, MD
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019
Fast, Honest, and Respectful service
I started coming to the Falls Church location because provide service on Saturday afternoon. I was driving out of town the next morning. They delivered on short notice. I will drive out of my way for good service (coming from MD near Andrews AFB)