business image

Vroom Orlando Sell Us Your Car® Center

Average Score
Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5
1.2
(5 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

Categories
Contact
(407) 955-4714
No Business Hours Provided

Business Hours

* No Time Zone Provided
1551 East Silver Star Road Ocoee, FL 34761
Vroom Orlando Sell Us Your Car® Center's Reviews
Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5Overall Rating 1.2/5
1.2
(5 Reviews)

WH
gravatar
William H.
Pensacola, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/27/2023
0
Avoid
Vroom is the WORST online car dealership. Purchased my car and they sent it with no temp tags and took two weeks for them to email them. The tags are good for 30 days and processing license plates with the DMV takes about 4 -6 weeks. I contacted Vroom a week before they expire to get some more temp plates. They said they would elevate it and send them to me when the DMV clears it, 3 WEEKS LATER, still no temp tags, called them the 3rd time and they said they will need to elevate my request again since their system is showing no one is no longer working on them. I contacted their address linked to my contract and they said they only buy cars, so they use a mock location for their sales, and they are virtually of no help. This is a poorly ran organization, and I do not recommend anyone to purchase from them. I now have a car a paid cash up for, just sitting in the driveway. MOST WORTHLESS CAR EXPERIENCE EVER

GW
gravatar
Greg W.
Virginia Beach, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/20/2022
0
Vroom is the Titanic of the Car Dealership Industry
Vroom lists vehicles that don't include options they claim the vehicles have. The don't inspect vehicles prior to selling. Vehicles have body damage, tape holding pieces of the car together, dead batteries, dry-rotted tires. Basically, their cars are pieces of shit.
They'll screw you over ever step of ghe way:
Submit a deposit, they won't include it in the transaction then make you prove you gave a deposit, will NEVER deliver the car on time, you'll wait well over 12 months for registration, title paperwork, they won't speak to you after you sign a contract/give them money.
You'll end up passed off, with a car you can't drive and Vroom will kick you to the curb and refuse to assist you in any way.
They're corrupt, unethical and have even been charged with unfair trade practices after flat-out lying to their investors.

AM
gravatar
Amie M.
Carrabelle, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/15/2021
0
Vroom IS TERRIBLE CUSTOMER SERVICE
Vroom is a great idea of a company but apparently are breaking all kinds of rules for the states they are doing business in. They do not deliver Title and registration for the vehicle you purchase from them. Can't insure, register, or tag the vehicle. I have filed Complaints with the DMV in New York, Texas, and Florida for help.

RV
gravatar
Ravi V.
Portland, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/09/2021
0
carefull before you deposit
This vroom site is horrible place to shop. Getting refund of your deposit is hard. I reserved car and 08/11 and backed out after a day. But i didnt received refund till date. I called the customer care they will say issue refund but nothing happens. be CARE FULL with this business. I dont have - stars to give. Least i can give as 1 star but i would happy to give -9999 star for this business

GA
gravatar
George A.
Saint Augustine, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/20/2021
Bad Experience
I just wanted to say that the advertisement I see on television are not accurate. The buying car process was fine up to when they schedule a pickup. The driver told me a time and I got off work to meet him. I never got a text or phone call. He never showed up. I had to call them 3 times and got all the apologies in the world . Bottom line is my car is still in my driveway. If I didn't all the documents. I would scrub the deal. Every time I would call customer service, I would hear baby crying in the background and the customer service rep not giving me her full attention.
Not Recommended

Displaying all 5 Review
Businesses Near You
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(65 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(445 Reviews)
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
(0 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,448 Reviews)
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(370 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.