Hi Lynda, thank you for your review. We did have your vehicle for an additional day for which i am sorry and when I called you seemed to be ok with it. As for the State Inspection you stated you did not put many miles since last year and as i explained the things needed for inspection were due to excessive rust (Rear leaf spring broken, Fuel line rusted and leaking, Frame rotted through, and several other areas under the vehicle rotted away) These issues can only happen when a vehicle is left sitting for weeks at a time if not months. The best thing for any vehicle is to be driven often thus eliminating these issues from ever occurring.
Denise, in response to your review you have not been to our shop since May 2016. Nearly 1 ½ years and you came in insisting we had done something on your vehicle that we had no record of. If we did what you said we would have documented it and there would have been a charge for that service. This was the same service you came in for yesterday and we charged you the same fee we would have charged any other customer plus we gave you a discount as well. In addition we documented all the items we found wrong as a result of our diagnostics as we always do. I contained myself when you were in my shop yelling and accusing us of just about everything. I am sorry about how you feel and I really have nothing else to say other than I wish you the best of luck with the next garage you deal with.
Thank you Janet.