Vulc-Tech Tire & Auto Repair

Hi,
 
   Your check engine light did come on and you asked us to scan and diagnose the code which was P0420 and it is a catalyst efficiency code on bank 1 which is related to you catalytic converter, it would not come on unless your vehicles computer did not detect an issue and this problem is very common on higher mile vehicles such as yours. You come in on Dec 4th at 10:15am we pulled the code with a scanner and got the code and after gathering oxygen sensor readings, checking and/or testing other components we correctly concluded your catalytic converter was on the verge of failing. If your light goes out that only means that after your vehicles computer performs its ongoing self testing it may read ok at the time or it may still read bad and that is quite common. If another garage says your converter is ok that means it currently reads ok but doesn’t mean it will remain ok, it is likely going to fail permanently soon. Also after checking our records we started your work order at 10:15am and cashed you out at 10:46am which means it 31 minutes not 5 minutes as mentioned.

Thank you,
Gene

Hi, I am sorry about your experience and I wish you had called me before you left this review. We have had a long standing relationship with you and from time to time a customer may bring to my attention a concern and I always take the time to explain or rectify any situation.
We did sell you tires 8 months ago and our policy is if within the first 6 months we will rebalance any tire free of charge for whatever reason but we don’t extend beyond that because tires can become unbalanced for many reasons including just general wear and tear. Also we did make calls to local tire dealers and only 4 out of 10 tire dealers locally within 5 miles of Vulc-Tech were slightly less for tire balance and 2 were wholesale outlets. We have always been more than fair with our pricing and I can say our service is excellent as well as our very qualified staff.

Thank you, Gene

Thank you Marcel for the very nice review and for trusting us for more than 20 years to keep your vehicles running smoothly and as always a pleasure to talk to!

Gene

Thank you George for the nice review and to your family for trusting us for many years!

Gene