Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76
4.8

( 104 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 8 days ago

Reviews


GG
George G.
Wasilla, AK
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2019 Category: Service
George said that they were kind, friendly and got him in quickly.
This review was collected via phone interview by Customer Research Inc.

KS
Kassandra S.
Wasilla, AK
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Kassandra said the business did pretty good. She said they fixed her vehicle faster than they said they would. They weren't too expensive.
This review was collected via phone interview by Customer Research Inc.

SC
SIMONE C.
Wasilla, AK
Cadillac SRX
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/19/2019
If I can give 0 stars I would.
Brought my car in, got it inspected, was told there are no parts (that I need for my vehicle) in the state of Alaska and I need to come pay to get it released back to me. Nothing was done, no options given, no suggestions. I am never going to this place again. I want all my info removed from your data base as I do not want anymore emails and notifications from you and your business.
Bill H., Owner from Wasilla Family Auto responded on 11/25/2019

I called and spoke with Simone and explained that the parts to repair her vehicle had been discontinued from the dealer and that the rear differential was not available used either. After our conversation she understood why we could not repair her vehicle and suggested that she contact her insurance company because if there are no parts to fix the car it is totaled. We hope that her insurance will help her in this situation.


MD
Mike D.
Wasilla, AK
Toyota Venza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Mike said he likes Isaac, and the mechanics seem to know what they are doing. He stated they come out and explain things to him, so he doesn't feel like he is being kept out of the loop, which he appreciates.
This review was collected via phone interview by Customer Research Inc.

RB
Ronald B.
Wasilla, AK
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Ronald said that they diagnosed the problem quickly. They got the stuff ordered to fix it.
This review was collected via phone interview by Customer Research Inc.

CA
Chad A.
Wasilla, AK
Ram 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Chad said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RN
Renee N.
Wasilla, AK
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2019 Category: Service
Renee said the service was fast at this business.
This review was collected via phone interview by Customer Research Inc.

JT
Jim T.
Fairbanks, AK
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Jim said that they are friendly. They took his vehicle right in with no hassle. It was great and he liked their professionalism.
This review was collected via phone interview by Customer Research Inc.

KS
KATHY S.
Wasilla, AK
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019
Helpful and Friendly
I came in for an emergency problem and I got help right away. The owner diagnosed the issue within about 10 mins.
Once he got the part, my car was fixed and i was able to operate it that afternoon. The price for repair was reasonable
for me too, as I thought it was going to be a WHOLE lot more !

AD
ALEX D.
Wasilla, AK
Saturn SL1
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019
Friendly place with fast and reliable service.
It is a great business. They helped me change my tires and put valves on them I was missing. Decent price and they checked how bad the brakes were because I asked. It is also nice to be on a first name basis.

Verified Customer
Wasilla, AK
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2019
Fast and reliable!
Got my granddaughter's car in and out in a day and fixed the problem.

WC
WILLIE C.
Wasilla, AK
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019
Tire change
Wasilla Family Auto is provided fast friendly service. One of the best privately owned service centers I’ve ever taken my vehicles too for work.

Verified Customer
Wasilla, AK
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2019
So very thorough
The mechanic went the bit extra to find the problem with the vehicle and was careful to explain all we needed to know.

Verified Customer
Wasilla, AK
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2019
close to home and It gets me in soon.
I needed brake work and they got me in and got the job done soon. All is good .

JB
Jacob B.
Wasilla, AK
Dodge Stratus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Jacob said the vehicle was fine, there were no hang ups with this business, they were fast, he took in his vehicle in, they called him and he could come pick up his vehicle an hour later. He had no complaints.
This review was collected via phone interview by Customer Research Inc.

DB
Deterrieo B.
Palmer, AK
Chevrolet Traverse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2019 Category: Service
Deterrieo said his vehicle still has a problem, he has to have them check it out again, and that he would recommend this business if it is able to correct it.
This review was collected via phone interview by Customer Research Inc.

AH
Angelina H.
Wasilla, AK
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019 Category: Service
Angelina said the staff provided good service but their price is a little bit expensive.
This review was collected via phone interview by Customer Research Inc.

BL
Bill L.
Wasilla, AK
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019 Category: Service
Bill said this business has great service.
This review was collected via phone interview by Customer Research Inc.

YA
Yelena A.
Wasilla, AK
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019 Category: Service
Yelena said the service was done in time and the information the employees gave her was really descriptive.
This review was collected via phone interview by Customer Research Inc.

DL
Dominique L.
Wasilla, AK
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Dominique said that the guy was thorough about what was wrong with his vehicle. They did a good job fixing the problem with his vehicle and he really appreciates them.
This review was collected via phone interview by Customer Research Inc.

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