Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

996 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


JM
JAN and KAREN M.
Eagle River, AK
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018
Oil and filter change
Staff is always friendly and very helpful.

WH
Wolfgang H.
Eagle River, AK
Chevrolet S-10
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Wolfgang said service was good. The staff ordered the wrong parts first and charged him for the shipping . This he felt was not right to increase the total over the estimated price.
This review was collected via phone interview by Customer Research Inc.

GF
Gordon F.
Eagle River, AK
Mazda CX-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Gordon said the service was quick and easy.
This review was collected via phone interview by Customer Research Inc.

AM
Arteria M.
Eagle River, AK
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Arteria said the staff provided friendly service. They got the job done really quickly and efficiently.
This review was collected via phone interview by Customer Research Inc.

JN
James N.
Eagle River, AK
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
James said that they have good service.
This review was collected via phone interview by Customer Research Inc.

MJ
MARY J.
Eagle River, AK
Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Excellent Customer Service
All of the staff at S & P went way above customer service when my car was (I thought) out of service in Eagle River.
I live in Anchorage and was pretty upset thinking I would be without my car for who knows how long. I found Ed knowlegable
and listened to my concerns. I had my car back the same day with the decision of they would be my choice in the future for
my car care.

DE
David E.
Palmer, AK
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
David said the staff got the job done in a timely manner. They are honest don't run up his bill.
This review was collected via phone interview by Customer Research Inc.

TM
TUCK / ELIZABETH M.
Eagle River, AK
Ford Excursion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
Expert Service Ahead of Schedule and Under Budget!
We had our Ford Excursion repaired for obscure problems with the driveline and brakes. Their diagnosis was spot on, and all of the problems were fixed ahead of schedule and below their initial estimate. The staff are friendly and helpful, their shop clean and well-equipped. I would recommend them to anyone!

HH
Henry H.
Eagle River, AK
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Henry said they had great service and they do an honest job. They always fix the problem so it stays fixed.
This review was collected via phone interview by Customer Research Inc.

SG
Sidney G.
Valdez, AK
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Sidney said she took her vehicle in right when they opened and they told her it would be done by one or two. They got it done by ten. The price was good, and the staff had great attitudes.
This review was collected via phone interview by Customer Research Inc.

MJ
MYRNA J.
Eagle River, AK
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018
Excellent Staff and Service
I was referred to S&P by a satisfied customer and have taken my vehicle to them for fairly major work twice in the past 8 months. The front office staff is very helpful and efficient. The service work was performed within their initial estimate and in a very timely manner. Their website allows you to refer to your Vehicle Service and Repair History, and reminders for recommended service is also provided. Overall, for service and convenience, I recommend you consider S&P for your car care needs.

ST
Sidney T.
Eagle River, AK
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Sidney said they always do a good job.
This review was collected via phone interview by Customer Research Inc.

RJ
Robin J.
Eagle River, AK
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Robin said the employees were up front. They were sweet. Eric was up front. He provided honest service. The employees corrected any mistakes. They provide discounts, when asked.
This review was collected via phone interview by Customer Research Inc.

ER
Erin R.
Eagle River, AK
GMC Acadia
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/18/2018 Category: Service
Erin said this business put new tires on her vehicle and after driving for an hour one of the tires went completely flat and came off of the rim. She called her insurance and had it towed back to this business. She had just paid over $700 for new tires, she was without a vehicle for Saturday, Sunday and Monday because even though she called this business 15 minutes before closing and they were only 5 minutes away from her, they told her they could not help her until Monday. She would still recommend this business for service because they were very apologetic and the other times she has had work done by this business it has been okay.
This review was collected via phone interview by Customer Research Inc.

TW
Thaddaeus W.
Eagle River, AK
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Thaddaeus said this business got the job done in less than a day, for a reasonable price and the vehicle is doing well. He's happy. This business provided great customer service and everyone at the facility was very friendly.
This review was collected via phone interview by Customer Research Inc.

JS
JAMES S.
Eagle River, AK
Chevrolet Silverado SS
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/15/2018
truck repair
wanted my ac fixed took it to s&p twice paid over 300 dollars and not fixed. Last time they called said it working fine and nothing else they could do. It quit working again. I took it to another shop they charged me 88.00 to fine out what was wrong because it wouldn't cycle. They took the system apart and found it full of metal filing which means compresser is going bad. I will never go back to s&p because needed it fixed right not put a BAND AID ON IT FOT OVER 300.00 DOLLARS. Really not perfessonial.

JM
JAN and KAREN M.
Eagle River, AK
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018
Oil change
Fast but yet quality work.

RJ
Ryan J.
Wasilla, AK
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Ryan said this business is the only mechanic in the area that he trusts.
This review was collected via phone interview by Customer Research Inc.

JH
Jim H.
Eagle River, AK
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Jim said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SR
Sly R.
Eagle River, AK
Buick Rendezvous
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Spoke with Bill. He said the employees were good. He brought the vehicle in for a front alignment. They said it would take an hour and it did.
This review was collected via phone interview by Customer Research Inc.