S & P Certified Car Care LLC

You got my CRV in to replace tail lites as a walk in. Your staff got it in right away and gave me a call to let me know it was ready. When I arrived to pick it up, I noticed that only one of the two lights needing replacement was working. When I reported it to staff, they immediately pulled it back in and finished the job.

Had I not checked to see if the lights worked and taken the car home I might have been very disappointed. Your quick response once you knew there was a problem saved the day.

Office staff is friendly and helpful. My requests proceed as I desire, with no attempt to add or promote service that I did not come in for. I like that, and I respect the knowledge of Steve and Eric, and their courtesy of fielding my questions regarding the service which I am pursuing. I believe that your work is performed with honesty to the customer. I have referred other new customers, and will continue to do so.
One incident immediately following my recent visit was unsat. Three blocks down the street after the oil change, I heard a "TINK" from under the cowling. (Never found out what that sound was, however.) I stopped and raised the hood to have a look. The hoses and vicinity of the oil filler spout was oily. I tried the filler cap, and it was loose, actually broken. Probably allowing oil mist to escape the cap assy. The broken cap jogged my memory that it had this problem the last time I changed the oil. I was going to replace the cap, and then forgot about it. During your oil fill, it would have been preferred by me that you call my attention to it. I know that you didn't break it, and things just wear out. I stopped at O'Riley's and bought a new cap. Jay

Good service, work done on time.

Josh said it took a little bit to get the vehicle back but he would recommend the business for service.

Jim said they are pleased with the work. The prices were a little high for the work done.

Wolfgang said service was good. The staff ordered the wrong parts first and charged him for the shipping . This he felt was not right to increase the total over the estimated price.

I was able to get in quickly and my vehicle was ready the next day. However, the price seemed to be very high. I had the check engine light read at AutoZone and brought the codes in with me. None the less, I was charged $140 to read the check engine light. Additionally, AutoZone had told me that they had an alternator in stock for $380, and I ended up getting charged about $600 for the alternator at S&P. Overall, I appreciate the fast service, but I think the price may force me to look elsewhere the next time my vehicle needs work.

I am a bit disappointed with the work your shop performed on my vehicle. I brought in my Jeep and asked that the cooling system be flushed, I also asked that the coolant reservoir be drained and flushed. I had the service performed because, being somewhat of a mechanical retard, I had topped off the reservoir with a yellow coolant that I thought was compatible. After doing a little research and finding that it was compatible only if the whole system was drained, flushed and refilled with all yellow coolant, I brought it to you, because I didn't want to drain it in my garage. (we have cats that go there) On the service ticket I asked that the reservoir be flushed and it is on the receipt, I also wrote this on the Key Drop envelope. When I got home I checked the reservoir and it was still full of yellow coolant. I pumped it out and added green coolant as the contents
would fit in an container I had and it didn't make the mess that draining the radiator would have caused. I like your shop, you have provided good service to me, but please do what I ask on the service request I have asked for. I have recommended you in the past and will continue to in the future, but please, follow the requests I have made, regardless of higher cost or not feeling that it is necessary.

Robert said the business had good service.

Vallan said the business is great.

Melissa said there was a good atmosphere at this business. They provided good service.

Gary said he appreciated the mechanic at this business cleaning up the rim of his tire. He told the lady at the desk he wanted a drive shaft lube and it was never done. Now it will cost him more time and money to get the drive shaft lube done. He would go back because of the mechanic.

Kevin said the issue with his vehicle was not resolved.

Crystal said the service was great but the price was a little expensive.

Got an honest appraisal of the work my vehicle needed, and what was done. I will certainly go back for more service in the future.

Performs the work agreed to with competent mechanics. No suprises. Front staff cheerful and knowledgeable, and will get an answer if they don’t know something instead of feeding you bs.

Mike said he would recommend the business for service.

Nathan said he had a question that was not answered but he may not have made it clear that he was asking a question.

Thanks for the quick service, we appreciate the job.

Fast, convenient, courteous