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West Broad Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,387 Reviews)
68
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Score Details

5 stars
74%
4 stars
13%
3 stars
5%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
187
Total ReScores™
4.5
ReScore™ Average
68
Net Promoter Score ®

Business Details

About

West Broad Hyundai is your Richmond, VA Hyundai dealer. Our Service Department is staffed with expert technicians who provide quality repair and maintenance services. Call us today! West Broad Hyundai is your Richmond, VA Hyundai dealer. Our Service Department is staffed with expert technicians who provide quality repair and maintenance services. Call us today!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(804) 755-7777
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:30 PM
Tue
7:30 AM - 6:30 PM
Wed
7:30 AM - 6:30 PM
Thu
7:30 AM - 6:30 PM
Fri
7:30 AM - 6:30 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (US & Canada)
8903 W Broad Street Richmond, VA 23294
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,387 Reviews)
Write a Review
Recent Reviews
CG
gravatar
Christina G.
Richmond, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/07/2022
0
Category: Service
Avoid service here
I bought both of my cars from the dealership, and while the salespeople are OK, the service is terrible. I dropped my car off the night before as suggested by the service people. A few weeks earlier they had replaced the back brakes after doing an inspection, and afterwards my entire car was shaking. The guy taking my keys was rude to me and completely nice to my husband. When I called the next day to inquire about the status of my vehicle, they had no record of my car being at the dealership. The woman even asked me if I was sure I called the right place. They finally realized the rude guy from the night before never wrote up a ticket. She said my service advisor would call me back. He didn’t. I called twice and finally got through. He told me I need front rotors even though they replaced the back brakes. I asked him why my car was fine before their service and then shook afterwards and he couldn’t answer me. Two words- never again.
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