Westlake Hyundai is conveniently located in Thousand Oaks Ca. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Westlake Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Westlake Hyundai is conveniently located in Thousand Oaks Ca. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Westlake Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
I had my car towed to Westlake Hyundai on July 18th. When I arrived at the service department, the two representatives began arguing back and forth between their office walls about who was going to have to oversee the car's repair process. They stated, "No, you have to take this one. I took the last walk-in". (They were unaware that I was in the waiting area and could hear this conversation).
The service representative who is overseeing the repair stated that before authorizing the engine repair the dealership would have to confirm that I was not liable and that the car falls under warranty. This is very reasonable and I totally understand why they would have to verify this (i.e. - I could have potentially missed an oil change, etc.). With that said, the car does fall under the 150,000 mile warranty, I take good care of the vehicle with having the oil changed every 4,000 miles, and the vehicle has never been in a car accident. They stated they would have the car checked and confirm the warranty by July 21st. At that point, they would then begin repair on the engine.
July 21st arrived and I did not receive a call from the dealership. I called them myself that afternoon and they said they were unable to take my call but would return my call by the end of the day. I called them back again later that evening because they had not returned my call and I was able to get ahold of the service representative. The individual stated that they had not had a chance to look at my car...It had been sitting on their lot for four days and they hadn't even touched it. Even worse, they stated that they wouldn't be able to look at it until July 24th. Throughout the phone call, the individual was very dismissive and did not provide any consideration for the inconvenience this caused their customer and their customer's family.
July 24th arrives, eight days after I dropped the vehicle off for them to do a simple diagnostic test, and I still have not received a call from the dealership. I had been without a car for eight days, with no offer of a rental car or loaner vehicle.
After having to contact the corporate office, I finally received a call from the dealership on July 27th. After 11 days of my car sitting on the lot, this was clearly the first time they've looked at it. My hope was that the phone call was to tell me they've looked at the vehicle, it's under warranty, they can now provide me with a new engine, and provide a rental car while the vehicle is being repaired.
Unbelievably, the phone call was actually to tell me that they lost my car key and therefore were unable to confirm the mileage on the vehicle! I felt like I was being pranked, but unfortunately, this was actually what happened. Even worse, the service representative's first inclination was to blame the tow truck driver. They stated, "maybe the tow truck driver took it with him". I was in shock. (I 100% remember their employee taking the key from the car which I confirmed with the tow truck driver he left in the car).
I then asked the service representative, "what are the next steps if you can't find the key"? They were unable to answer and needed to check with their management.
As of this writing, I still have not heard a response. I've been without a car for twelve days. The car has been sitting on the dealership lot for 12 days, without any repairs being done nor any offer of a rental or loaner vehicle.
Do not buy a car from this dealership. Do not go here. Ever.