ReScore Reviews™ (1)
Customer brought the Yukon in to us for an ac issue.. We found it to have two seperate issues. One being an issue in the dash which would have been a seperate diagnostic charge for electrical diagnostics and that charge would have been $54.95 to diagnose this and the other being an issue with the compressor itself. We traced and diagnosed this issue as being a bad ac compressor clutch assy. This normally would have been a seperate diagnostic charge of $99.95 plus taxes. We charged the customer a regular diagnostic fee of $99.95 plus shop supply fee and taxes which is normal for any and every car that comes into any shop. After diagnosing the Yukon and calling the customer with an estimate it then sat here for three days before it was picked up. Per company policy storage charges could have applied at the rate of $35.00 per day which we also waived. We provide estimates and are upfront about diagnostic charges and as with nearly everything else in the United States taxes do apply to final amount. We appologize if there was any confusion or miscommunication on our part but stand behind our policy and flat rate diagnostic fees.
We performed an analysis on the truck only. Had a bad lekaing valve cover gasket which had oil leaking into the spark plug holes causing missfire. We advised the customer that the oil lekaing into plug holes was the cause of the missfire and it needed intake and valve cover gaskets and a set of plugs,#3 coil and an o2 sensor to repair. Customer declined repairs. estimate was $1200.00 plus tax not $3000.00...customer declined all repairs. Our diagnostics were correct.
We ran an analysis on this vehicle. We found it to have only 3 lbs of fuel pressure..Had power and ground to fuel pump. Advised customer it needed a fuel pump and retest. Neeed to check all wiring at tank to pump also. She elected to take the vehicle and not repair. She called and said she had replaced the pump and still had issues. We advised her to get the vehcile back to usw and we would be happy to check it for her. Our analysis was correct. vehcile may have additoonal issues or she may have installed bad or wrong part.
Customer had tried to repair this van himself and it was not successful. This van had a cam sensor that was erratic and the wiring harness to it in bad shape. The reason it was bad is due to improper installation and the hold down for the sensor being broken by the previous person who had replaced it. The battery was also bad and would not charge after multiple attempts. This is the extent of the repair and diagnoses he says are " completley wrong"...We simply told the customer what we saw broken..didn't attempt to sell him anything else. Customer stated that he was the one that had installed the cam sensor and we simply pointed out that he did it wrong, and it he took it to heart...
We use original equiptment parts in this case Ac Delco so the cost is a bit higher than what you can buy from an auto parts store. We use a labor guide for estimates as does every other shop. My estimate was well below the delaer even though I recommended using a dealer part. We feel we offered this repair at a fair price and we know our diagnostics are correct there is no easier way to repair this car. We pride ourselves on doing good work at fair prices and it is dissapointing to see our first negative review I would like the oppurtunity to help the customer again if possible maybe we will do better next time..Thanks
Mr Pettys car was towed in as a NO Start, referred by another technician. The customer was advised that the diagnostic charge would be $99.95 The complaint was that the door locks and windows were operating mindlessly and the fuel pump was running continuosly. 11 individual codes were stored in the ECM & PCM.... THE BATTERY WAS SHORTED AND WOULD NOT ACCEPT A CHARGE. We called and got an approval for $192.49 to replace the battery. After installing the battery the car started and ran....low fuel lite was on and gauge was on EMPTY. Added $15 in fuel and determined that the in tank sending unit was bad. Customer declined this repair. After the customer was advised that the car was ready he asked if we could check an intermittent problem with the shift interlock...this was determined to be a defective brake light switch(which was staying on all the time) he was given the cost of the brake light switch and labor and this was also approved. Mr. Petty was in the loop and advised of any and all cot of diagnostic procedures and repairs and given the option to proceed or decline. We are disappointed that he was not satisified with our timely and accurate repair.
Mr. Lewis brought his car in for a headlamp. He ordered his own parts. We did not charge him for any parts. We held his car for three weeks while he ordered his own parts on the internet to save money. We did not charge him storage. He brought his part in. We installed it. The headlamp worked and when we tried to start the car the battery was dead. He refused to buy one and had his car towed. All we did was install his headlamp part.