Westway Ford's Reviews

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John B.

Colleyville, TX

06/22/2023

Sales Manager screamed at me for asking for two Ignition Keys

I bought a 2022 F150 from Westway and upon leaving with the truck, the salesman handed me one key fob. I asked where the other key was and he said we only got one key from the previous owner, so you only get one key fob. I said this is unacceptable and I deserve to get two keys. This is a certified pre-owned vehicle. The salesman said he would run it by management and get back to me in a couple of days. He never did. So I went back to the dealership and asked once again for the second key. The salesman went back to talk to the sales manager and after several minutes, he came back and said they would split the cost of another key. I said that was unacceptable and asked to talk directly to the sales manager. The salesman went back again to the sales manager's office and after several more minutes, a man by the name of Ray came out. I could see the expression on his face he wasn’t going to be cooperative. I held up two fingers as he was approaching indicating I want two keys. Up to this point, I was very pleasant but firm with my request for the additional key. At this point, Ray became unhinged and started yelling at me that no one was going to treat him that way. I tried to appeal to him that all I’m asking for is what anyone would expect, two keys, but he continued to yell at me as if I was dirt under his feet. I’ve never felt so belittled in my entire life. All this occurred in the main lobby in front of customers and other sales personnel who appeared aghast that he would scream at a customer who had just spent a lot of money with Westway. I’ll never go back to Westway again and I can only say that I felt like they went overboard to see how little they could do to make me a happy customer. I can buy a key fob and have it programmed by a locksmith for about $165. Westway's cost would probably be closer to $50. I've bought a lot of vehicles over the years, and I cannot ever remember being screamed at by a sales manager just for asking for a spare key to the vehicle I just bought. I only hope this incident becomes known to the owners of Westway.

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