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Westway Ford

Average Score
Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5
1.4
(24 Reviews)
-88
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-88
Net Promoter Score ®

Business Details

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Contact
(972) 584-9033
No Business Hours Provided

Business Hours

* No Time Zone provided
801 West Airport Freeway Irving, TX 75062
Westway Ford's Reviews
Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5
1.4
(24 Reviews)

EW
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Elizabeth W.
Irving, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/02/2024
0
Untrustworthy
I would not recommend anyone buy a car at Westway Ford. After owning mine less than 1 month, it has had multiple issues that should have been noted and addressed in the "172 point inspection" they claim to do on their pre-owned cars. Within the last month, I've been sold a car with dangerously overinflated tires, and the check engine light came on 2 weeks after purchase.

After multiple attempts to reach out to Westway for assistance via phone, in person visits, and emails, they have either not responded or given me answers that any legitimate mechanic would find laughable. I discussed my concerns with Melina Gonzalez and Kyle Wenzel in person multiple times, and reached out to Dustin Egbers and Azalia Nava via email, and received no response from either.

After receiving no support from the dealership, I took the car to an independent mechanic, who has estimated it will be at least $1000 to fix the issues with the car I just spent $17K on after Westway assured me that it was safe and in good working condition.

I cannot emphasize how much I would caution anyone against buying a car here. My experience has been horrible, and Westway has made no effort to correct the issues caused by their oversight and negligence. Customer service/support here is nonexistent as soon as you write them a check, go anywhere else.
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