Park Place Bodywerks Auto Body and Collision Repair Center

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(4,735 Reviews)

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
95% Would Recommend
Latest Review 5 days ago

Reviews


FS
Francis S.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021 Category: Collision
Frank said Albert did an excellent job. They did a terrific job.

SB
Shokooh B.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021 Category: Collision
Shokooh said the person she dealt with made her experience really easy and kept in communication through the process. The insurance took care of the estimate.

MP
Melinda P.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021 Category: Collision
Melinda said everything they do with them is always fantastic. She has no complaints.

WP
Win P.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021 Category: Collision
Win said everything is fine. They did a good job.

TT
Tamara T.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/02/2021 Category: Collision
Tamara said she received minimal customer service from Park Place, the vehicle looks good so far, the vehicle was late and there was no reason given. She did get updates, but she was not satisfied with her estimate, they needed to communicate better and be more transparent, explain what's going to happen, when she picked up they should go over the repairs with her. She had to go back 4 times, they did not have a diverse staff, there was not one African American person working there. They showed a lack of compassion, it was like she didn't belong there, she almost went elsewhere but she had already made arrangements with her insurance and did not follow through on that. She did not have an opportunity to speak to a manager and would like to share her thoughts with them.

RW
Roxane W.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021 Category: Collision
Roxane said Thomas, the person she dealt with was fabulous. He's very nice, pleasant, always very efficient, very quick to return her calls and gets everything handled.

RK
Raymond K.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021 Category: Collision
Spoke with Raymond's wife. She said that they're wonderful and she's a very satisfied customer. Their customer service is absolutely wonderful. The person she dealt with went above and beyond his duty to help her.

GD
Gregory D.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/02/2021 Category: Collision
Gregory said he has to bring his vehicle back. He would not recommend because his vehicle was not fixed right the first time.

HD
Hiral D.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021 Category: Collision
Hiral said that they did a good job.

JN
John N.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/02/2021 Category: Collision
John said he is a repeat customer of this business. The first time using this facility the workmanship was wonderful. This time not so much. He has to return to have corrective repairs. Additionally the customer service agent is due to contact him regarding some warranty repairs to be done. To date it has been a week and he has not heard from the agent. He intends to reach out to the agent at this facility.,

GR
Geary R.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021 Category: Collision
Geary said everything at the business was easy and also convenient.

CP
Charles P.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021 Category: Collision
Charles said Edwards is an excellent advisor. He is very pleased with the finish on his vehicle.

PD
Pamela D.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021 Category: Collision
Pamela said she was really happy that they handled everything about her vehicle.

VM
Venkata M.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021 Category: Collision
Venkata said he dropped off his vehicle, he didn't have to talk to them at all, they updated him frequently and it was all great, all he had to do was drop off and pick up when it was done.

ST
Shawn T.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021 Category: Collision
Shawn said they were responsive and worked hard to find a solution that satisfied him. He said it took 30 days to get his vehicle back but he didn't have a reason why it took so long.