Park Place Bodywerks Auto Body and Collision Repair Center

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(4,343 Reviews)

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
95% Would Recommend
Latest Review 6 days ago

Reviews


MC
Michael C.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2020 Category: Collision
Michael said it has been almost a month since the supplemental check has been sent to them and he still hasn't been reimbursed for the difference. He added other than that, it has been a phenomenal experience.

JM
Jimmy M.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020 Category: Collision
Spoke with Julie. She said Israel was great. She said the experience was excellent and they stayed on top of things.

CV
Cortney V.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2020 Category: Collision
Cortney said the repair was good but she kept having to reach out to them for updates.

LB
Letempest B.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/23/2020 Category: Collision
Letempest said she was not satisfied with the customer service and had to take her vehicle back because it was not properly repaired the first time. She said it was supposed to be further inspected, and she contacted Brandon, a manager at the business and he was very nice and his communication was also good. She said Davis was the one who originally handled her account and she said he was not very good or effective with her vehicle. She said she had to take her vehicle back multiple times to have it repaired correctly, and it was repaired properly at the end. She also said she will not go back to this location again.

VP
Vicki P.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020 Category: Collision
Vicki said her experience was excellent. She has done business with them for many years and they've great exemplary service.

KT
Kendra T.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020 Category: Collision
Kendra said they did great work, were fast, efficient, got her in and out and she had no problems.

DE
Diane E.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2020 Category: Collision
Diane said the business did not repair her windshield, she ended up having to file a separate claim. They had her vehicle over a month because of a delay with the insurance company.

KG
Kathleen G.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020 Category: Collision
Kathleen said that they did a fine job although there was one issue. The day she called, no one knew where her vehicle was. She had to use her GPS to tell them where it was. It was probably miscommunication between them and the tow truck driver. Other than that, everything was great.

KR
Kate R.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020 Category: Collision
Spoke with Steve. He said they did a very good job.

JW
Jakaiya W.
Texas
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/17/2020 Category: Collision
Jakaiya said this facility did not give her a promise date, but took a long time to get her vehicle done. They were very hard to get in contact with and took 2-3 days to return calls. She added she didn't really talk with the person who did her estimate.

BP
Betty P.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020 Category: Collision
Betty said Davis did a excellent job going up to bat for her with her insurance company.

ST
Sharon T.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020 Category: Collision
Sharon said her vehicle was delayed by 1 day because the business forgot to email her when it was ready. She stated that she had to follow up and call herself to be informed.

MB
Melissa B.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/15/2020 Category: Collision
Melissa said she called to talk with the manager and that person wasn't available. She would text or call and then receive an email a day after she requested information. She said the communication was lacking, with the Covid19 situation and everything, but the quality of the repair was good. She didn't see all of the estimate and chose not to comment on it.

JV
Joshua V.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2020 Category: Collision
Joshua said this business is linked to the business that he purchased his vehicle and he knew that the job would be done timely and well. Israel was very informed on the repairs needed to repair his vehicle. He was pleased with the customer service.

JB
Jason B.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2020 Category: Collision
Jason said he's had previous work done before and he loves the customer service and is very impressed. The estimator tells him everything he needs to know, has good communication, he's very knowledgeable and knows exactly how to explain things to him. The vehicle was a day earlier than promised. Jeff W is amazing and he will always use him as long as he lives. The facility is very professional and everything is set up safely so there was no Covid exposure.