Park Place Bodywerks Auto Body and Collision Repair Center

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(4,180 Reviews)

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
95% Would Recommend
Latest Review 5 days ago

Reviews


TC
Terrin C.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020 Category: Collision
Terrin said that she had no problems and was in and out.

JR
John R.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020 Category: Collision
John said they were awesome. He said the quality of work is impeccable and looks like show room quality.

JF
Joseph F.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2020 Category: Collision
Joseph said he was a huge fan of all things done at this facility and their vehicles. He had front end damage on his vehicle. It took from December 23 until February for the work to be completed. They did their best to keep him updated. However, there was a 3 to 4 week period when he did not hear from them. He did get the auto texts and some emails from Brian. He answered his questions, but no one apologized about the delay nor was he given a reason for the delay.

KM
Kimberly M.
Texas
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/14/2020 Category: Collision
Kimberly said this facility had her vehicle for 6 weeks and 2 days, 2 weeks later than promised. She asked for a loaner vehicle and no one ever responded to her about that. The staff was not friendly and Michael hardly said anything when she went to pick her vehicle up. She said it was poor customer service. Her recommendation is based on the experience she had.

TL
Tina L.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020 Category: Collision
Tina said that they're very communicative and they kept her apprised of what was going on through out the process. They had her vehicle ready when she needed it.

LK
Lane K.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020 Category: Collision
Lane said the staff did what they said they were going to do, gave him a quote, did the work and everything went fine.

EN
Esmeralda N.
Texas
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/12/2020 Category: Collision
Esmeralda said she was not satisfied with the overall experience. The hood was not evenly aligned. There were gaps around the grille. There were scratches on the rim that were not painted. A sensor gave her a message. It did go off, but she could not understand nor was it explained why it popped up. She was not satisfied with the estimator because he did not take care of the things she pointed out. He said the insurance did not cover things like the rims and she was not told why. She tried to reach the advisor, but he never answered her calls or called her back. He would only text updates and she did not get to ask him questions. She added she does not think they did the best job they could and would not recommend this facility.

MS
Michael S.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/12/2020 Category: Collision
Michael said that there was a little confusion. He set up an appointment for 9am and when he got there, there was no one to handle it. The work could have taken 5 days and it took 3 weeks due to communication issues between the insurance company and the facility.

LB
Latarika B.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/11/2020 Category: Collision
Latarika said the repair was okay , but could have been better. The communication with the insurance and the facility was not that good, but it was okay. They were delayed by a week waiting for supplements from the city.

PG
Phylicia G.
Texas
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/11/2020 Category: Collision
Phylicia said that when she picked up her vehicle, she had asked when dropping off her vehicle that she wanted before and after photos. She was told they would have to be obtained from the insurance company's representative, but she has not yet received them or heard back.

AC
Ana C.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020 Category: Collision
Ana said the staff made sure she was updated when there was extra work to do or a delay. The time expectation was great and also David, the service advisor.

MN
Minh N.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020 Category: Collision
Minh said this facility did excellent repairs. They were prompt on keeping him updated and did a good job of informing him of any issues. His vehicle was ready 2 days later than promised due to an Insurance delay.

RR
Ricky R.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020 Category: Collision
Spoke with Rachel. She said the staff was prompt, completed her repairs on time and answered her questions. She stated she didn't receive an estimate.

BA
Britt A.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020 Category: Collision
Britt said this business was fantastic.

NR
Nick R.
Texas
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020 Category: Collision
Nick said Davis really knew his stuff. The repair was done clean and timely. The communication was good, when his vehicle was ready they brought it to him and returned his rental.

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