AutoTech of Irving
Featured Business
8.9 miles away
"Imani said the service was timely, and simple. She appreciates the follow up as well."
Reviews
ST
Sandra T.
Texas
Verified
Sandra said she likes the way the person that was handling her vehicle kept her informed each day. His name was Brock and he did an awesome job. He did an excellent job of communicating with her.
Recommended
This review was collected via phone interview by Customer Research Inc.
SH
Stefan H.
Texas
Verified
Stephan said overall the vehicle was well serviced and the staff kept with the schedule.
Recommended
This review was collected via phone interview by Customer Research Inc.
DR
David R.
Texas
Verified
David said the vehicle was totaled. His advisor wouldn't reply, but overall the customer service was good, and he was kept updated.
Recommended
This review was collected via phone interview by Customer Research Inc.
JS
Joshua S.
Texas
Verified
Joshua said the staff took care of him.
Recommended
This review was collected via phone interview by Customer Research Inc.
SW
Sheila W.
Texas
Verified
Sheila said the business did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
KR
Kenneth R.
Texas
Verified
Kenneth said the business did an excellent job.
Recommended
This review was collected via phone interview by Customer Research Inc.
KF
Kyle F.
Texas
Verified
Kyle said the employees were nice and provided great service. He stated he couldn't have asked for a better experience. His vehicle was 2 days late because of having to wait for a part. There was no miscommunication or surprises.
Recommended
This review was collected via phone interview by Customer Research Inc.
RM
Rayla M.
Texas
Verified
Rayla said she did not like the communication and the delay of getting her vehicle back. Her vehicle was 6 weeks late and the staff did not give her a reason for the delay.
Recommended
This review was collected via phone interview by Customer Research Inc.
BK
Brooke K.
Texas
Verified
Brooke said Albert was great and kept her updated during the repair process.
Recommended
This review was collected via phone interview by Customer Research Inc.
RL
Ronald L.
Texas
Verified
Spoke with Jana. She said Brian was very responsive and kept her in the loop during her experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
VL
Vincent L.
Texas
Verified
Vincent said the business was honest with him up front regarding the insurance company giving him the runaround. He also said it was over a month before he got his vehicle back.
Recommended
This review was collected via phone interview by Customer Research Inc.
RE
Robert E.
Texas
Verified
Robert said they met his expectations. He liked being able to go online and ask questions and get updates.
Recommended
This review was collected via phone interview by Customer Research Inc.
AP
Anthony P.
Texas
Verified
Anthony said this business kept him in the loop and restored the vehicle to its original condition. Also, the customer service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
ML
Morgan L.
Texas
Verified
Morgan said her vehicle looks great, the repairs were done very well. She got automatic text updates throughout the entire process. All of the staff members she worked with were helpful.
Recommended
This review was collected via phone interview by Customer Research Inc.
CQ
Curtis Q.
Texas
Verified
Curtis said Thomas was superb. He said they took care of all of his needs, the vehicle was ready when they said it would be and they were great to work with.
Recommended
This review was collected via phone interview by Customer Research Inc.
BM
Biswajit M.
Texas
Verified
Spoke with Mitsu. She said her experience was perfect and the job was done perfectly. The repair was definitely on time and the person she dealt with provided all new parts. Mr. Albert Herrera was super. He was very respectful and very nice and helped her out with the insurance and with Enterprise, who was giving her a lot of trouble. He was great.
Recommended
This review was collected via phone interview by Customer Research Inc.
WE
Wendy E.
Texas
Verified
Wendy said they were helpful and Brian did everything possible to help her as well. She said her vehicle was not ready when promised due to a delay created by the insurance company but she did not elaborate as to how late the vehicle was.
Recommended
This review was collected via phone interview by Customer Research Inc.
SA
Syed A.
Texas
Verified
Syed said everything was done very thoroughly. The business didn't promise any specific date as to when the vehicle would be ready.
Recommended
This review was collected via phone interview by Customer Research Inc.
MS
Mariea S.
Texas
Verified
Mariea said that Brock did a good job with following up and keeping her in the loop during the repairs.
Recommended
This review was collected via phone interview by Customer Research Inc.
PS
Patrick S.
Texas
Verified
Spoke with Katie. She said there was no date as to when the vehicle would be ready.
Recommended
This review was collected via phone interview by Customer Research Inc.