White Oak Mercedes


Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

788 Reviews

99% Would Recommend
Latest Review 4 months ago

Michael E B. on 01/04/2018
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"Best Mercedes Repair Shop"
Rami Kouncar, President, takes a personal interest in assuring your MERCEDES work is completed correctly and in a reasonable amount of time. Service is excellent and less $$ than going to the dealer. I highly recommend White Oak Auto Service.
Review Created: 01/04/2018 04:04 AM
Michael M. on 12/28/2017
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"Quality of Work"
Over a year, I had to return my vehicle for the same problem several times. When returning the vehicle correct the same problem, the shop does not put the vehicle as priority keeping the vehicle each time foe an extented period of time.

Last occasion, my vehicle was hit st the shop and after being told that the communication stopped. I had to call every other day for a month to check status.

Horrible communication to say the least.
Service Date: 10/28/2017
Review Created: 12/28/2017 12:50 AM
Delano T. on 02/17/2016
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"Lights On!"
My wife's E350 had a low beam headlight out. I called the shop at 8:00 am and was instructed by Melba to just bring the car in at my convenience that day. Lights on within 15 minutes of my arrival!
Service Date: 02/09/2016
Review Created: 02/17/2016 12:46 PM
Hala F. on 02/17/2016
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"Amazing Service"
White Oak Auto service is outstanding! I just want to say that their service is impeccable, friendly, reasonable, and very efficient.
Service Date: 10/03/2015
Review Created: 02/17/2016 10:25 AM
KINGSLEY A. on 02/15/2016
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"Second to no other in the metropolis"
Excellent service. Little or no wait. Very polite and respectful. Oh did I mention the cost, nuch much less than going to the dealer. In sumary, it is second to no other in the area.
Vehicle: Mercedes-Benz S550
Service Date: 02/04/2016
Review Created: 02/15/2016 09:09 PM
ANTHONY M. on 02/10/2016
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"Battery change"
The service is impeccable, friendly and very efficient.
Vehicle: Mercedes-Benz E350
Service Date: 01/18/2016
Review Created: 02/10/2016 08:18 AM
EDRIKA G. on 02/08/2016
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"ATTENTIVE"
I've been bringing my car to White Oak Auto since I was first referred a few months after purchasing my GLK. They are very attentive, provide high quality customer service, and deliver what they promise. I can't say enough good about Rami, Melba & the White Oak crew. I don't dread mechanical difficulties as much as I did with my prior vehicles. That speaks volumes! I recommend them to all my friends & co-workers who own Mercedes vehicles.
Vehicle: Mercedes-Benz GLK350
Service Date: 02/03/2016
Review Created: 02/08/2016 07:40 AM
Denis N. on 02/06/2016
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Denis said he is very satisfied with this business.
Vehicle: Mercedes-Benz GL450
Category: Service
Service Date: 02/03/2016
Review Created: 02/06/2016
This review was collected via phone interview by Customer Research Inc.
Hedwig W. on 02/04/2016
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Hedwig said she liked the customer service. They completed the work as promised and they provided an explanation of what was completed on her vehicle.
Vehicle: Mercedes-Benz ML500
Category: Service
Service Date: 02/02/2016
Review Created: 02/04/2016
This review was collected via phone interview by Customer Research Inc.
MICHAEL A. on 02/03/2016
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"The lot is too small"
Very quick service
Vehicle: Mercedes-Benz S550
Service Date: 02/01/2016
Review Created: 02/03/2016 04:14 PM
Emmanuel W. on 02/02/2016
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Emmanuel said the person he worked with was nice and very professional. He took care of his vehicle very well.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 01/30/2016
Review Created: 02/02/2016
This review was collected via phone interview by Customer Research Inc.
HENRY W. on 02/01/2016
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"Dropped a belt on a S550"
I will just join the chorus of other reviews. White Oak Mercedes did a great job. They were quick, prompt and the quoted price was the final price. They took time to explain what was going on with the car. I could not ask for anything else. I had been looking for a mechanic in the area. I think I have found one.
Vehicle: Mercedes-Benz S550
Service Date: 01/30/2016
Review Created: 02/01/2016 12:07 PM
RUTH B. on 01/28/2016
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"Experience"
5
Vehicle: Mercedes-Benz ML350
Service Date: 01/27/2016
Review Created: 01/28/2016 09:48 AM
DELANO T. on 01/25/2016
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"Locked Up Rims"
One of my rim locks was stripped by a local tire service company. I went to Rami for assistance and he resolved the problem immediately.
Rami and his staff are always customer oriented and efficient.
Vehicle: Mercedes-Benz SL500
Service Date: 01/07/2016
Review Created: 01/25/2016 05:47 AM
OSMOND F. on 01/22/2016
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"White Oak Mercedes"
Great service and people
Vehicle: Mercedes-Benz ML320
Service Date: 01/21/2016
Review Created: 01/22/2016 11:13 AM
Georgette D. on 01/22/2016
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Spoke with Elvis. He said they did a great job.
Vehicle: Mercedes-Benz ML350
Category: Service
Service Date: 01/20/2016
Review Created: 01/22/2016
This review was collected via phone interview by Customer Research Inc.
Hellen B. on 01/20/2016
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Hellen said the business is good.
Vehicle: Mercedes-Benz ML350
Category: Service
Service Date: 01/19/2016
Review Created: 01/20/2016
This review was collected via phone interview by Customer Research Inc.
Heap N. on 01/18/2016
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Heap said the employees at this business were nice, pleasant, and gave him good service. If he has any more problems, he will take his vehicle to them.
Vehicle: Mercedes-Benz S320
Category: Service
Service Date: 01/15/2016
Review Created: 01/18/2016
This review was collected via phone interview by Customer Research Inc.
Chris C. on 01/18/2016
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Chris said he appreciates the service provided by the employees at this business. He usually gets a sticker at other businesses that let him know when to get his next oil change but he did not get one at this business.
Vehicle: Mercedes-Benz C300
Category: Service
Service Date: 01/15/2016
Review Created: 01/18/2016
This review was collected via phone interview by Customer Research Inc.
Patrick C. on 01/18/2016
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Patrick said the business was good.
Vehicle: Mercedes-Benz CLK350
Category: Service
Service Date: 12/23/2015
Review Created: 01/18/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 788 in total