Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

367 Reviews

96% Would Recommend
Latest Review 5 days ago

Reviews


DD
Debbe D.
American Canyon, CA
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Debbe said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DC
DAVE C.
Sonoma, CA
Toyota Camry
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/10/2018
Attempted replacement of tire pressure mecahnism on Friday, 7 September
Botched job. Two hours of waiting time, one hour charged labor, but the job was not finished.

I am looking for a new service location.
William M. from William's Automotive Care Sonoma responded on 09/14/2018

Hi Dave 
The new tire sonsors on some vehicals have been a challenge, we should have had you make an appointment to leave it.
When replacment is done the car has to be programed and test driven.
We now have a differnt scanner for setting of the tire pressure sensor to the vehicale which has been working faster.
Since the fire of last year we were hit hard by the loss of customers, we kept all our Technicians but cut down on our office staff.
I am training up Grisel, Polo and put new phone system in which did made thing more fun. My last service advisor had trained for 4 years.
I apologize for the poor service, we are making ajustment, 
Thank you for letting me know William
if you have not had to light reset let me know.


JT
Jean T.
California
Toyota Prius
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/28/2018 Category: Service
Jean said that she would not recommend this business. She was charged for repairs that she did not approve. The staff had poor communication.
This review was collected via phone interview by Customer Research Inc.
William M. from William's Automotive Care Sonoma responded on 08/30/2018

We apologize. It was an oversight on our part.

We replaced a brake light bulb and added a quart of oil. We try to maintain our customers' vehicles to keep them from breaking down and our customers from being pulled over. We neglected to contact you regarding this and we apologize.

William M. from William's Automotive Care Sonoma responded on 09/14/2018

Hi Jean
That was not right to have charged you more, we are traing up new staff, the fires that happened this last year, we had to cut down on our staff, we did keep our technicians, but I have been training up Polo and Grisle but it taking time. I am sorry about the front desk not following porcedures. We are coming up on our 50th year - but this last year in Sonoma has made us all have to do some changes
IF you have any question let me know
William


JH
June H.
Sonoma, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
June said she got her brakes done at the business. Every time she goes into the business they do a good job.
This review was collected via phone interview by Customer Research Inc.
William M. from William's Automotive Care Sonoma responded on 09/14/2018

Thank you for your review, you did the brakes last time in, lf you have any questions let me know 
            William


RM
Rich M.
Sonoma, CA
Honda Accord Cpe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Rich said he still has a light on his panel that hasn't turned off.
This review was collected via phone interview by Customer Research Inc.
William M. from William's Automotive Care Sonoma responded on 09/15/2018

Hi Rich 
Bring the car by have check out the light, thank you for bring for the repairs and service 
William 


LB
Leda B.
Sonoma, CA
Buick Regal
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/24/2018 Category: Service
Leda said the staff take too long to fix her vehicle and sometimes they don't know how to fix it.
This review was collected via phone interview by Customer Research Inc.
William M. from William's Automotive Care Sonoma responded on 09/15/2018

Should not have taken so long we apologize, it was a problem with the whole steering wheel assy  was bad, new parts are  not available, was a real project to find parts and fix.
Project on cars as they get older are very time consuming. we did not charge for a lot of the laber we put into it.
Thank You for bring back your vehicle for additional service.
We have been short handed in the office since the fire, the fire have been quite hard on oll of us in Sonoma this last year. THank you for your patience
William


RJ
Roy J.
Sonoma, CA
Volvo 850
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
Roy said he was very pleased with the business. They knew what he needed to have done to his vehicle. They gave him a great deal.
This review was collected via phone interview by Customer Research Inc.

JG
Jim G.
Sonoma, CA
Jaguar XK8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
Jim said the staff at this facility diagnoses the problem with his vehicle quickly. They solved the problem expeditiously and inexpensively. They did a good job.
This review was collected via phone interview by Customer Research Inc.

BS
Bob S.
Sonoma, CA
Subaru Outback (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Bob said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

RG
Richard G.
Glen Ellen, CA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Richard said they did a nice job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

RW
Rick W.
Sonoma, CA
Lexus SC 430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Rick said the staff always do a great job. They are very attentive and have terrific service. They get it right every time.
This review was collected via phone interview by Customer Research Inc.

LL
Lou L.
Sonoma, CA
Mazda B3000
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Lou said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

VR
Val R.
Sonoma, CA
Subaru Legacy Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2018 Category: Service
Val said he was supposed to get a call back when service was completed but he did not.
This review was collected via phone interview by Customer Research Inc.

EW
Elena W.
Sonoma, CA
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Elena said her overall experience was great. The staff was courteous and kind to her. The mechanics found nothing wrong with her vehicle by adding dye to her oil to check for a leak. She was not charged for this minor service.
This review was collected via phone interview by Customer Research Inc.

PG
Patrick G.
Sonoma, CA
Jeep Wrangler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2018 Category: Service
Patrick said the business got his vehicle in and out.
This review was collected via phone interview by Customer Research Inc.

EH
Eileen H.
Sonoma, CA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018 Category: Service
Eileen said she had to pay 450.00 for her hybrid battery at this facility. She stated she wasn't happy because she didn't get enough information pertaining to this issue. She said it took 24 hours later for her to receive the battery from the business.
This review was collected via phone interview by Customer Research Inc.

BC
Bob C.
Sonoma, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Bob said everything went perfectly.
This review was collected via phone interview by Customer Research Inc.

MB
Martin B.
Sonoma, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Martin said he trusts this business.
This review was collected via phone interview by Customer Research Inc.

JG
Jonathan G.
Sonoma, CA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Jonathan said the employees are very professional, courteous, on time, and do a good job.
This review was collected via phone interview by Customer Research Inc.

BA
Bertha A.
Sonoma, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Bertha said the business was on time and did a good job.
This review was collected via phone interview by Customer Research Inc.

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