Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

161 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
97% Would Recommend
89% Business Response
Latest Review 5 days ago

Reviews


TD
Tatiana D.
Petaluma, CA
Mitsubishi Outlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Tatiana said everything went smoothly. The staff was kind and responsive. The service was completed quickly.
This review was collected via phone interview by Customer Research Inc.

EN
Ericson N.
Daly City, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Ericson said this business was professional.
This review was collected via phone interview by Customer Research Inc.

CC
Che C.
Carmichael, CA
GMC Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Che said the staff members were attentive, he got right in, and they took care of what was needed.
This review was collected via phone interview by Customer Research Inc.

KA
Kim A.
Petaluma, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Kim said the staff has been really good and fair to him.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 07/18/2018

Hi Kim,

Thank you for all the years of loyaty and freindship as a customer. Your are the best and i so appreciate your buisness. 

Freddy Blue - Owner
freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

GG
Greg G.
Petaluma, CA
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Greg said this business did a good job. The staff was accommodating and he had no issues.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 07/18/2018

Hi Greg,

Thank you for the opportunity to service your Mercedes E350. Your review of your service means a lot on the quality and performance my staff provided. Thank you so much for your business and if you ever need anything we are your Heroes!!!

Have a great summer ☺

Freddy Blue - Owner
freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

HR
HEATHER R.
Petaluma, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018
Always a happy customer
Thank you once again for always taking great care of my cars needs and you always put a smile on my face :) your the best Fred
You've always made the time to accommodate me and i appreciate you
Thank you
Fred B., Owner from Local Heroes Auto Repair responded on 07/18/2018

Hi Heather,

Well you know I think you’re the best also. Not only are you loyal we have built trust and a great friendship. I will always be here for you and your vehicle. 

Thank you so much ☺

Freddy Blue - Owner

freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

DM
Daniel M.
California
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Daniel said the staff was extremely helpful. It went above and beyond on his behalf.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 07/18/2018

Hi Daniel,

Thank you for the opportunity to help you on your ford. We appreciate the great review and your business. Its customers like yourself that make our job rewarding. 

Have a great day!!!


Freddy Blue - Owner

freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

SH
Steven H.
California
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Steven said this business is very family oriented. He likes and trusts them. He stated Fred is the best.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 07/18/2018

Hi Steven,

You are the best ☺. Thank you so much. You know it’s my pleasure to work on your family’s cars. Thank you for your loyalty and the kind words.


Freddy Blue - Owner

freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

KW
Kathryn W.
Petaluma, CA
Acura
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Kathryn said the staff provided efficient service.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 07/18/2018

Hi Kathryn,

Thank you for your business.We appreciate the great review on your visit with us. I'ts always nice to hear that we did a great JOB!! We hope to see you again on your next visit.


Freddy Blue - Owner

freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

GT
Gabriela T.
Petaluma, CA
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Gabriela said the customer service was excellent, everything was on time, and the price was ok.
This review was collected via phone interview by Customer Research Inc.

RZ
ROBIN Z.
Santa Rosa, CA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
Attention to detail and an active interest in solving your automotive problems!
I've put about 300 miles since the extensive work was done on my 1985 Mustang. I'm very pleased with the head and carburetor work done! I finally love driving my Mustang again! It has tremendous "punch" and I'm afraid I'll accumulate a few tickets, now! (A downside on my part, not the Local Heroes!) Thanks for giving me a well behaved automobile that I, once again, enjoy driving!

CO
CLAIRE O.
Petaluma, CA
Chevrolet TrailBlazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2018
these guys take care of their customers
There was a problem with some work these guys did; they fond it, they fixed it, and I didn't have to pay for it, I trust them.

WH
Whitie H.
Cotati, CA
Ram 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Whitie said the service was awesome.
This review was collected via phone interview by Customer Research Inc.
Gage P., Business Analyst from Local Heroes Auto Repair responded on 04/30/2018

Whitie,

At the end of the day, it is customers like yourself that make our job easy, fun, and awesome. Do not hesitate to reach out to your Local Heroes the next time you need any service- no service too small, no repair too big!


Gage Purdy
Business Analyst
gage@localheroesauto.com
707-765-1975

SB
Steven B.
California
Chevrolet C 3500 HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Steven said his overall experience was excellent. They returned his phone calls. They're polite.
This review was collected via phone interview by Customer Research Inc.
Gage P., Business Analyst from Local Heroes Auto Repair responded on 04/30/2018

Steven,

It was a pleasure to be able to take care of your Chevy 3500- we know that you have to be selective when you have something as paramount as a water pump replaced and we are thrilled to have been able to inspire confidence with our car care. As critical as a water pump is to an engine's health, we want you to be as confident as we are in our repair, knowing that come whatever may, your Local Heroes are always here for you.

Gage Purdy
Business Analyst
gage@localheroesauto.com
707-765-1975

MM
Mike M.
Petaluma, CA
Ram 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2018 Category: Service
Mike said the business jumped right to it. The service was quick, reasonably priced and the guys were great.
This review was collected via phone interview by Customer Research Inc.
Gage P., Business Analyst from Local Heroes Auto Repair responded on 04/30/2018

Mike,

Thank you so much for taking the time out to offer your kind review! We are elated to have been given the opportunity to perform an alignment for your Dodge, and we look forward to having many opportunities in the coming years to properly align the health of your vehicle! From repair and smog, to restoration and registration, we are happy to be your Local Heroes!



Gage Purdy
Business Analyst
gage@localheroesauto.com
707-765-1975

AO
Abel O.
Novato, CA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Abel said he is happy with the business and has had no problems with the employees or the work they provide.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 04/24/2018

Abel,

Your five-star review lights up our world. We hope to always provide the best service to our customers and we hold our employees to the highest standards.

Thank you for letting us be your Local Heroes.



Freddy Blue - Owner
freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

CH
Cruz H.
California
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Cruz said this business was fair ,honest and better than he expected.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 04/20/2018

Cruz,

Here at Local Heroes, we believe that integrity is earned one job at a time- and this means that we expect our technicians to be as transparent as possible from beginning to end. At the end of the day, our customers are the heart and soul of our business- everything we want is found in your happiness and confidence.

We hope to always inspire confidence and trust- striving for each opportunity to be better than the last!

Gage Purdy
Business Analyst

Freddy Blue - Owner
freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

DP
DEDE P.
Petaluma, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
The Best!
Local Hero's is the BEST!!!!!!!
Fred B., Owner from Local Heroes Auto Repair responded on 04/20/2018

Dede,

YOU'RE the best! Thank you so much for letting us work on your Corolla- at Local Heroes we know that upkeep and constant vigilance when it comes to maintence is paramount to the life of your vehicle. We deeply appreciate that you trust us with such an important task.

Gage Purdy
Business Analyst

Freddy Blue - Owner
freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

TO
Todd O.
Petaluma, CA
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Todd said he's used this facility over the years and he's always had very good service.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 04/20/2018

Todd,

Your continued patronage is always apprectiated- our goal is always to provide the best service possible for the best customers. From smog to tune-up, we relish the opportunity to prove our technician's abilities.

Your GTI was a pleasure to service and we look forward to ensuring its' safety for years to come!

Gage Purdy
Business Analyst

Freddy Blue - Owner
freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

SM
SANDY M.
Petaluma, CA
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018
AC for my 1984 Jetta
Thanks again "Local Heroes" for an honest, accurate diagnosis.
Your advice is always Sage level!
Fred B., Owner from Local Heroes Auto Repair responded on 04/20/2018

Sandy,

Thank you for giving us the opportunity to inspect the AC system on your Jetta- we love putting our technicians to the test! It was a pleasure getting to meet you. Customers like you are the reason that we strive to be Local Heroes!

Gage Purdy
Business Analyst

Freddy Blue - Owner
freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975