Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

168 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
97% Would Recommend
89% Business Response
Latest Review 23 days ago

Reviews


NC
Nicole C.
Petaluma, CA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Nicole said the staff was quick, easy, and nice.
This review was collected via phone interview by Customer Research Inc.

DM
Dan M.
California
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Dan said the business was very proactive. They did what they said and he is very satisfied.
This review was collected via phone interview by Customer Research Inc.

MB
Mark B.
Penngrove, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Mark said the staff had trouble smogging his vehicle and they spent extra time working on it to get it done. They did more than other places had.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Napa, CA
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Robert said they were very friendly and they had good customer service. They were easy to work with and they explained everything that was going on with the repairs.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 08/18/2018

Hi Robert,
Thank you for the great review. Thank you for alowing us to take care of your check engine light and smog. I hope that the Infinity is running great. 
If you need anything service to repairs we are your shop. 

Thank you for your buisness!

Freddy Blue - Owner
freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975


TW
Thomas W.
Inverness, CA
MINI Cooper Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Thomas said the staff was friendly and they provided great service.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 08/18/2018

Hi Thomas,

Thank you so much for letting us know how your service experience was. We appreciate the 5 star review. I appreciate your business and look forward to servicing your Mini Cooper in the future.

Freddy Blue - Owner
freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

RC
Rick C.
Petaluma, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Rick said the service at this business is good and they do the work the way it is supposed to be done.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 07/30/2018

Hi Rick,

Thank you for letting us service your Honda Accord.
We appreciate your business and look forward to being of service to you again.

Freddy Blue - Owner

freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

TD
Tatiana D.
Petaluma, CA
Mitsubishi Outlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Tatiana said everything went smoothly. The staff was kind and responsive. The service was completed quickly.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 07/20/2018

Hi Tatiana,

Thank you so much for the great review of your service experience. We do our best to get you in and out as quickly as possible and back on the road safely. Thank you for your business ☺

Freddy Blue - Owner

freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

MM
Mike M.
Petaluma, CA
Dodge Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2018 Category: Service
Mike said this business took too long for the repair. His vehicle took 3 weeks , he was promised a shorter wait time. They were delayed due to parts.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 07/30/2018

Hi Mike,

Thank you for taking the time to review you visit with us. You have been such a good customer and I value not only our relationship but or friendship. You have been a loyal customer for years and I am sorry that there was a delay due to parts that was out of our control. As you know in the past we have always got you out in a timely manner and hope to continue to do so. Mike again we apologize and hope to see you as our customer in the future. If there are any concerns or questions or feedback please feel free to discuss with me for you are valued and important to us.

Hope you are enjoying your summer. 

Freddy Blue - Owner
freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

EN
Ericson N.
Daly City, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Ericson said this business was professional.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 07/30/2018

Hi Ericson,

Thank you for taking the time to review your visit with us. We appreciate the king words and look forward to seeing you again.

Have a great summer ☺

Freddy Blue - Owner
freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

CC
Che C.
Carmichael, CA
GMC Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Che said the staff members were attentive, he got right in, and they took care of what was needed.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 07/20/2018

Hi Che, 
Thank you for such a nice review. We appreciate you allowing us to service your GMC pickup. Hope all is well and look forward to seeing you on your next visit.

Have a great summer!





Freddy Blue - Owner
freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

KA
Kim A.
Petaluma, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Kim said the staff has been really good and fair to him.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 07/18/2018

Hi Kim,

Thank you for all the years of loyaty and freindship as a customer. Your are the best and i so appreciate your buisness. 

Freddy Blue - Owner
freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

GG
Greg G.
Petaluma, CA
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Greg said this business did a good job. The staff was accommodating and he had no issues.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 07/18/2018

Hi Greg,

Thank you for the opportunity to service your Mercedes E350. Your review of your service means a lot on the quality and performance my staff provided. Thank you so much for your business and if you ever need anything we are your Heroes!!!

Have a great summer ☺

Freddy Blue - Owner
freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

HR
HEATHER R.
Petaluma, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018
Always a happy customer
Thank you once again for always taking great care of my cars needs and you always put a smile on my face :) your the best Fred
You've always made the time to accommodate me and i appreciate you
Thank you
Fred B., Owner from Local Heroes Auto Repair responded on 07/18/2018

Hi Heather,

Well you know I think you’re the best also. Not only are you loyal we have built trust and a great friendship. I will always be here for you and your vehicle. 

Thank you so much ☺

Freddy Blue - Owner

freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

DM
Daniel M.
California
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Daniel said the staff was extremely helpful. It went above and beyond on his behalf.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 07/18/2018

Hi Daniel,

Thank you for the opportunity to help you on your ford. We appreciate the great review and your business. Its customers like yourself that make our job rewarding. 

Have a great day!!!


Freddy Blue - Owner

freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

SH
Steven H.
California
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Steven said this business is very family oriented. He likes and trusts them. He stated Fred is the best.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 07/18/2018

Hi Steven,

You are the best ☺. Thank you so much. You know it’s my pleasure to work on your family’s cars. Thank you for your loyalty and the kind words.


Freddy Blue - Owner

freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

KW
Kathryn W.
Petaluma, CA
Acura
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Kathryn said the staff provided efficient service.
This review was collected via phone interview by Customer Research Inc.
Fred B., Owner from Local Heroes Auto Repair responded on 07/18/2018

Hi Kathryn,

Thank you for your business.We appreciate the great review on your visit with us. I'ts always nice to hear that we did a great JOB!! We hope to see you again on your next visit.


Freddy Blue - Owner

freddyb@localheroesauto.com
www.localheroesauto.com
707-765-1975

GT
Gabriela T.
Petaluma, CA
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Gabriela said the customer service was excellent, everything was on time, and the price was ok.
This review was collected via phone interview by Customer Research Inc.

RZ
ROBIN Z.
Santa Rosa, CA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
Attention to detail and an active interest in solving your automotive problems!
I've put about 300 miles since the extensive work was done on my 1985 Mustang. I'm very pleased with the head and carburetor work done! I finally love driving my Mustang again! It has tremendous "punch" and I'm afraid I'll accumulate a few tickets, now! (A downside on my part, not the Local Heroes!) Thanks for giving me a well behaved automobile that I, once again, enjoy driving!

CO
CLAIRE O.
Petaluma, CA
Chevrolet TrailBlazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2018
these guys take care of their customers
There was a problem with some work these guys did; they fond it, they fixed it, and I didn't have to pay for it, I trust them.

WH
Whitie H.
Cotati, CA
Ram 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Whitie said the service was awesome.
This review was collected via phone interview by Customer Research Inc.
Gage P., Business Analyst from Local Heroes Auto Repair responded on 04/30/2018

Whitie,

At the end of the day, it is customers like yourself that make our job easy, fun, and awesome. Do not hesitate to reach out to your Local Heroes the next time you need any service- no service too small, no repair too big!


Gage Purdy
Business Analyst
gage@localheroesauto.com
707-765-1975

Displaying Review 1 - 20 of 168 in total