I wrote a review under some ideals that woodhouse had done some damage to my vehicle. They promptly reached out to me and wanted to make the situation right. I had my car in the very next day and they addressed my concerns and I was satisfied. Thank you for being prompt even though my concerns were misguided! Just solidified my reason for buying 3 vehicles here!

Recommended

Original Review

04/13/2020

Service Type: Repair

Category: Service

Treated right but had some issues after

While driving my car it all the sudden threw a check engine light and went into limp mode, called service and they said they would be able to get the vehicle in that day however when I arrived they said they wouldn't be able to look at it until the next day. They did provide me with a loaner car which was appreciated however they didn't get to the car until 2 days later. They resolved the issue and let me know it was all good to go. Everything was fine but I started to hear scraping noises under the car while going up certain inclines and driveways. I looked under the car and realized that a couple of the panels (Which are basically cardboard) were torn and hanging down. I pulled the car up on ramps and looked closer and it looks like they tore the panels by the bolts instead of simply unbolting them. Not super happy about it but I hope they can remedy the situation.

Recommended

KIRK B L., Service Manager from Woodhouse Hyundai of Sioux City responded on 04/13/2020 10:00 AM

Justin -

My apologies for the recent visit. I would love to get you back in so we could look at the under panels that you feel we damaged. Mike (Our Hyundai Technician) is absolutely top notch, but mistakes can happen. Give us a call and we can get you back it to have it looked at. Thanks!

Kirk Lilly
Service Manager
712-277-3221
kirk.lilly@woodhouse.com

View all Reviews

Businesses Near You

G & H Repair and Sales

100

4.9

(389 Reviews)

AJ's Automotive LLC

4.8

(58 Reviews)

A & A Automotive

4.9