Zerby Automotive


Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

186 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 4 months ago

Sterling S. on 06/19/2017
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"vacation Saver"
On 6/14/17, my A/C went out on my van. we were on vacation so I just googled a/c repair and Zerby came up with some good recommendations. I called and Kevin said to bring it in RIGHT THEN and they would get to it. I know the repair wasn't a major repair as we just had to have the A/D serviced and recharged but in 2 hours, they were done and we were back on vacation. The office area was clean and updated, the parking lot clear of any debris. everyone was so polite, professional and really cared that they helped us quickly. I wish we had this option in my hometown.
Service Date: 06/14/2017
Review Created: 06/19/2017 12:16 PM
Richard C. on 10/09/2016
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and Honest"
Two days ago I took my 2004 Tahoe (230K mileage) in to Zerby Automotive at the recommendation of my personal technician because he did not have the equipment to do a transmission flush. After confiring with Zerby's owner I ellected to change/flush all the fluids. He estimated it would take 4 hours and I waited and watched and talked with other customers waiting for their cars. I was very impressed with how each was handled, but I must admit that he missed the time estimate - it arrived back 10 minutes earlier than estimated ... and ran like new driving home (gotta love that placebo effect)!
I highly recommend Zerby! I felt lucky to have received my appointment the day after I called.
Service Date: 10/07/2016
Review Created: 10/09/2016 01:30 PM
Danny W. on 04/24/2013
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Danny said the business is very honest, and are good with timing. The only issue was that he pointed out a problem, but the business repaired something else related to the problem. So he had to bring the vehicle in a second time to fix the problem he pointed out.
Vehicle: Volkswagen Corrado
Category: Service
Service Date: 03/27/2013
Review Created: 04/24/2013
This review was collected via phone interview by Customer Research Inc.
Mark V. on 04/22/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mark said his air conditioner is working fine now. They are quick. He's been to this business a few times. The experience worked out well and he is happy.
Vehicle: Toyota Camry
Category: Service
Service Date: 03/22/2013
Review Created: 04/22/2013
This review was collected via phone interview by Customer Research Inc.
GARY B. on 04/13/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"preventive care "
when you get great service all the time at a reasonable cost, it make getting preventative repairs more acceptable. Had all my fuel lines redone to prevent further failures. one of those thing one can do their selves but its sure nice not to have to :)
Vehicle: Chrysler New Yorker
Service Date: 03/20/2013
Review Created: 04/13/2013 02:17 PM
Flavio J. on 04/11/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Flavio said this business had good communication and did well overall.
Vehicle: Dodge Pickup
Category: Service
Service Date: 03/21/2013
Review Created: 04/11/2013
This review was collected via phone interview by Customer Research Inc.
Nancy L. on 04/10/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Elbert. He said he is very happy with the service.
Vehicle: Hyundai Tucson
Category: Service
Service Date: 03/27/2013
Review Created: 04/10/2013
This review was collected via phone interview by Customer Research Inc.
Wayne P. on 04/09/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Wayne said he was happy with the service and the people.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 03/20/2013
Review Created: 04/09/2013
This review was collected via phone interview by Customer Research Inc.
Jimmie W. on 04/09/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jimmie said he had a great experience and the business has always treated him well.
Vehicle: Ford Taurus
Category: Service
Service Date: 03/14/2013
Review Created: 04/09/2013
This review was collected via phone interview by Customer Research Inc.
Charlotte M. on 04/05/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Charlotte said this business provides great service without having to wait a long time.
Vehicle: Oldsmobile Achieva
Category: Service
Service Date: 03/21/2013
Review Created: 04/05/2013
This review was collected via phone interview by Customer Research Inc.
Carla C. on 04/05/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Carla said she really likes the way the business treats her and the service is good.
Vehicle: Kia Spectra
Category: Service
Service Date: 03/26/2013
Review Created: 04/05/2013
This review was collected via phone interview by Customer Research Inc.
PAUL B. on 03/28/2013
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Reliability and honesty"
A "check engine" message appeared on the message center. Zerby could have soaked us with the cost of unneeded repairs but did not. An honest diagnosis determined that no costly repairs were needed.
In the past, I have recommended Zerby to a friend and would do so again.
Vehicle: Infiniti G35
Service Date: 03/27/2013
Review Created: 03/28/2013 03:26 PM
Dan M. on 03/25/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dan said this business always does a good job.
Vehicle: Buick Enclave
Category: Service
Service Date: 03/15/2013
Review Created: 03/25/2013
This review was collected via phone interview by Customer Research Inc.
Dwight M. on 03/25/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dwight said this business got him in and out, and took care of what he needed. He said they were good to go.
Vehicle: Dodge Pickup
Category: Service
Service Date: 03/18/2013
Review Created: 03/25/2013
This review was collected via phone interview by Customer Research Inc.
Dan M. on 03/25/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dan said he is good friends with the staff at this business. They always do a good job.
Vehicle: Buick Enclave
Category: Service
Service Date: 03/15/2013
Review Created: 03/25/2013
This review was collected via phone interview by Customer Research Inc.
Dwight M. on 03/25/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dwight said this business got him in and out and took care of what he needed. He said they were good to go.
Vehicle: Dodge Pickup
Category: Service
Service Date: 03/18/2013
Review Created: 03/25/2013
This review was collected via phone interview by Customer Research Inc.
HARRY S. on 03/20/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliable and quick service!"
Zerby Automotive continues to be a reliable place to have your car repaired. Securing an appointment is quick and the repairs are done in a timely manner.
Vehicle: Acura TSX
Service Date: 03/18/2013
Review Created: 03/20/2013 01:32 PM
WILLIAM R. on 03/19/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Subaru Outback"
Local very reliable, honest business.
Vehicle: Subaru Outback
Service Date: 03/19/2013
Review Created: 03/19/2013 08:19 PM
KEN O. on 03/14/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional Service at a Reasonable Price"
My family has been doing business for the last five years. Kevin and his assistants have always provided quality service at a price that won't break the bank. His attention to detail will keep every component of your car in top shape!
Vehicle: Chevrolet Lumina
Service Date: 03/11/2013
Review Created: 03/14/2013 04:13 AM
GARY B. on 03/13/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"know their stuff"
been getting fast, friendly and quality service from a knowledgeable staff. price is usually less then they quote on the phone.
Vehicle: Chrysler New Yorker
Service Date: 03/12/2013
Review Created: 03/13/2013 05:02 PM
Displaying Review 1 - 20 of 186 in total