ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 3 days ago
Vic F. on 05/15/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Vic said this business did very well and he appreciated how they handled things.
Vehicle: Nissan Sentra
Category: Service
Service Date: 05/07/2014
Review Created: 05/15/2014
This review was collected via phone interview by Customer Research Inc.
Rebecca S. on 05/13/2014
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Rebecca said the business was very helpful, understanding, and did the job both quickly and efficiently.
Vehicle: Jeep Liberty
Category: Service
Service Date: 05/10/2014
Review Created: 05/13/2014
This review was collected via phone interview by Customer Research Inc.
RALPH G. on 05/11/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, speedy"
Excellent
Vehicle: Subaru Legacy
Service Date: 05/09/2014
Review Created: 05/11/2014 05:37 PM
KELLY L M. on 05/05/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and Helpful"
A&A staff are always there to answer the phone and help me schedule an appointment that suits our busy schedule. Oil changes, filter changes, and tire rotations are done quickly and efficiently! I definitely recommend these guys!
Vehicle: Nissan Sentra
Service Date: 05/03/2014
Review Created: 05/05/2014 10:47 AM
JIM B. on 05/02/2014
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"urgent need"
Great prompt service; I drove in with a leaking tire and was helped immediately so I could still get to my scheduled meeting.
Vehicle: Dodge Durango
Service Date: 04/30/2014
Review Created: 05/02/2014 06:46 AM
DAVID B. on 04/30/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They have good and quick service"
They are very friendly and like i said good service.
Vehicle: Chevrolet Impala
Service Date: 04/29/2014
Review Created: 04/30/2014 12:38 PM
COLE Y. on 04/20/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good deal you normally don't get"
The only place I know of where you can bring a part already with you and they will install it. All at a great price
Vehicle: Dodge Neon
Service Date: 04/18/2014
Review Created: 04/20/2014 07:21 PM
SHELLY S. on 04/19/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
close, with great PEOPLE & SERVICE
Vehicle: Suzuki SX4
Service Date: 04/14/2014
Review Created: 04/19/2014 06:07 PM
Eric O. on 04/19/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Eric said this business is quick and professional.
Vehicle: Mercedes-Benz S430
Category: Service
Service Date: 04/17/2014
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
David D. on 04/18/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
David said he was familiar with Chris and some other people who work there, but on his last visit, the person who helped him did not have confidence in making recommended services.
Vehicle: Ford Escape
Category: Service
Service Date: 04/02/2014
Review Created: 04/18/2014
This review was collected via phone interview by Customer Research Inc.
Jake W. on 04/17/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Cassandra. She said she goes there regularly and so does fiance. She has always received really good service.
Vehicle: Pontiac Grand Am
Category: Service
Service Date: 04/02/2014
Review Created: 04/17/2014
This review was collected via phone interview by Customer Research Inc.
Brian L. on 04/17/2014
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Brian said he brought his vehicle to this business for an oil change and after the service it started leaking oil. He had to bring the vehicle back. He would not recommend this business because he has had other service problems with them before. The only reason he returned to this business for his recent oil change is because he had purchased a prepaid oil change card and he wanted to use it. He said he does not think he will be returning to this business.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 04/05/2014
Review Created: 04/17/2014
This review was collected via phone interview by Customer Research Inc.
Jason D. on 04/16/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jason said he was happy with the service. The price was a little high.
Vehicle: Nissan Xterra
Category: Service
Service Date: 04/04/2014
Review Created: 04/16/2014
This review was collected via phone interview by Customer Research Inc.
Kevin D. on 04/16/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kevin said the facility did the job quickly and efficiently.
Vehicle: Saturn Vue
Category: Service
Service Date: 04/05/2014
Review Created: 04/16/2014
This review was collected via phone interview by Customer Research Inc.
Ali H. on 04/16/2014
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Ali said they are super. They have the best customer service he has ever seen.
Vehicle: Pontiac G6
Category: Service
Service Date: 04/11/2014
Review Created: 04/16/2014
This review was collected via phone interview by Customer Research Inc.
Ashley M. on 04/16/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with Ed. He said every time he goes to this business, they try to push additional services. He takes care of his and her vehicles, so he only goes in for something major.
Vehicle: Toyota Corolla
Category: Service
Service Date: 04/05/2014
Review Created: 04/16/2014
This review was collected via phone interview by Customer Research Inc.
JOHN D. on 04/13/2014
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"knowledgable, friendly, good"
They get the job done...done on time
Vehicle: Kia Soul
Service Date: 04/12/2014
Review Created: 04/13/2014 07:45 PM
INNA F. on 04/11/2014
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"not happy"
Felling ripped off. You guys sold us ! tire saying it was fine. We come back for a noise and are told we need over $500 in tires or our drive train will be ruined. Then you say we need a $200 dollar alignment that I found at another place for 80 bucks.
Vehicle: Subaru Legacy
Service Date: 04/09/2014
Review Created: 04/11/2014 08:01 AM
Alex G. at A&A Auto Services responded on 04/11/2014

Customer was informed that a standard alignment is $79.95 and any camber adjustment are an additional cost of parts and labor. Customer may have went somewhere else and received an $80.00 alignment that did not include the camber adjustment. That will not solve the wear issue that was present on the tires when it arrived at out shop. The customer was sold 1 tire in October of 2013 at that time the other tires where fine. In the time that the car was driven without having an alignment or camber adjustment the other 3 tires where worn out. That is why when the car came into the shop it needed 3 new tires to match the one that was purchased in October so no damage to drive train in an allwheel drive vehicle would happen. Not sure what the complaint is about.

Laura B. on 04/03/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Laura said she asked them to do an oil change and they did it.
Vehicle: Chrysler Town
Category: Service
Service Date: 03/31/2014
Review Created: 04/03/2014
This review was collected via phone interview by Customer Research Inc.
DAN L. on 03/20/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Car was Fixed!"
Alex was great! Good job on information that I didn't expect to learn about. Great attitude & good customer service skills.
Vehicle: Saturn L200
Service Date: 03/17/2014
Review Created: 03/20/2014 07:32 PM
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