ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 6 days ago
al a. on 02/05/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"oil change"
i got the $13.95 oil change and asked what else would be added to the bill. I never got
a reply until I got the $18.95 bill which was confusing.
Vehicle: Chrysler Town & Country
Service Date: 02/04/2015
Review Created: 02/05/2015 08:28 AM
INNA F. on 04/11/2014
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"not happy"
Felling ripped off. You guys sold us ! tire saying it was fine. We come back for a noise and are told we need over $500 in tires or our drive train will be ruined. Then you say we need a $200 dollar alignment that I found at another place for 80 bucks.
Vehicle: Subaru Legacy
Service Date: 04/09/2014
Review Created: 04/11/2014 08:01 AM
Albert G. at A & A Auto Services responded on 04/11/2014

Customer was informed that a standard alignment is $79.95 and any camber adjustment are an additional cost of parts and labor. Customer may have went somewhere else and received an $80.00 alignment that did not include the camber adjustment. That will not solve the wear issue that was present on the tires when it arrived at out shop. The customer was sold 1 tire in October of 2013 at that time the other tires where fine. In the time that the car was driven without having an alignment or camber adjustment the other 3 tires where worn out. That is why when the car came into the shop it needed 3 new tires to match the one that was purchased in October so no damage to drive train in an allwheel drive vehicle would happen. Not sure what the complaint is about.

SUE L. on 05/11/2012
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Service Delay"
Service was delayed due to alignment equipment breakdown.
Vehicle: Chevrolet Tahoe
Service Date: 04/30/2012
Review Created: 05/11/2012 06:20 AM
Albert G. at A & A Auto Services responded on 05/12/2012
Please accept my deepest apologies for the delay in service due to unforeseen circumstances. Hope that use of one of our free loaner cars made it easier for you. Please remember, that we always have and provide free loaner cars to mitigate your inconvenience so you do not have to wait for your vehicle to be repaired. Thank you A&A Auto Services Service Team
Kevin H. on 03/29/2012
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Kevin said when he came to this business he stood in the waiting room for 20 minutes before someone acknowledged his presence.
Category: Service
Service Date: 03/27/2012
Review Created: 03/29/2012
This review was collected via phone interview by Customer Research Inc.
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