Alternative Automotive


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

902 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 7 days ago
MALILA M. on 06/15/2017
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"The courtesy"
I like the services provided, and the explanation from the technicians.
Vehicle: Lexus RX 350
Service Date: 06/14/2017
Review Created: 06/15/2017 09:15 AM
CAROL B. on 06/13/2017
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"."
Omar is just great--courteous, professional, and very personable. As always, the service was impeccable and I trust in the advice and professionalism of your staff. Always a pleasure to have my car serviced by you all.
Vehicle: Mazda CX-5
Service Date: 06/12/2017
Review Created: 06/13/2017 10:48 PM
BILL C. on 06/06/2017
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"Friendly, detailed service and convenient location!"
If you drive a Lexus, this is the place to go for detailed service!
Vehicle: Lexus GS 430
Service Date: 06/05/2017
Review Created: 06/06/2017 09:04 AM
KATEY H. on 05/31/2017
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"Great Service!"
Steve & his crew always give me great service. The car is ready when promised and Steve keeps me informed about any upcomimg issues that might be more expensive than just a routine 5,000 service so I can plan for them. There are never any surprises.
Vehicle: Toyota Highlander
Service Date: 05/30/2017
Review Created: 05/31/2017 03:17 PM
MIKE U. on 05/27/2017
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"Regular Service for 2008 Prius"
I usually wait & Service is always done promptly and never any problems. People are friendly. Price is less than a dealer but quality of work is still good
Vehicle: Toyota Prius
Service Date: 05/26/2017
Review Created: 05/27/2017 04:13 PM
Susie B. on 05/24/2017
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Susie said this business had friendly service.
Vehicle: Honda Civic
Category: Service
Service Date: 05/18/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
William P. on 05/24/2017
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William said the service at this business is good, but the atmosphere in the waiting room is not as good as other places he has been to. He is glad they are in business.
Vehicle: BMW 528i
Category: Service
Service Date: 05/22/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
KAY B. on 05/23/2017
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"Trust worthy."
Steve, Omar & the "guys" have been working on this vehicle for years. They always prepare me for the inevitable next "big" repair. They know I love the car & they have never tried to "wean" me from it. They may roll their eyes at my blind "woman" rationalization for keeping it, but are always willing to listen to my reasons and sometimes actually agree...They are a lot like family after 25+ years of being a customer!
Vehicle: Lexus SC 400
Service Date: 05/18/2017
Review Created: 05/23/2017 02:58 PM
KAY B. on 05/23/2017
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"Trustworthy"
They always are up front & frank with me regarding needed repairs or ones that can be put off for a while. I don't feel
like they are breaking my bank; but helping me make a list of issues & what can wait & what can NOT.
Vehicle: BMW 750Li
Service Date: 05/18/2017
Review Created: 05/23/2017 02:37 PM
Larry T. on 05/19/2017
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Larry said this business solved the problem.
Vehicle: Lexus RX 300
Category: Service
Service Date: 05/18/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
LEONARD R. on 05/17/2017
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"4 of 5"
Honest service. Good price
Vehicle: Lexus LS 460
Service Date: 05/16/2017
Review Created: 05/17/2017 04:56 AM
Cathy D. on 05/17/2017
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Cathy said this business is honest, and trustworthy. They tell their customers exactly what is wrong with their vehicle and don't try to sale things that are not necessary. They are really friendly, and informative. They tell their customers how to take care of their vehicles. She also mentioned their office is very nice, clean and comfortable.
Vehicle: Toyota Camry
Category: Service
Service Date: 05/10/2017
Review Created: 05/17/2017
This review was collected via phone interview by Customer Research Inc.
ROY W. on 05/16/2017
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"New battery for Lexus"
Battery issues. Car wouldn't turn over.
Vehicle: Lexus ES 350
Service Date: 05/16/2017
Review Created: 05/16/2017 09:43 PM
Bud C. on 05/14/2017
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Bud said he likes what they do.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 04/28/2017
Review Created: 05/14/2017
This review was collected via phone interview by Customer Research Inc.
DONNA B. on 05/13/2017
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"Friendly"
Competent, Honest
Vehicle: Lexus RX 330
Service Date: 05/11/2017
Review Created: 05/13/2017 07:28 AM
CAMILLE Z. on 05/12/2017
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"Thorough, friendly, and honest service"
Alternative Automotive has consistivly delivered on outstanding service over the ten years, and three cars they have serviced for me.
Vehicle: Lexus GS 450h
Service Date: 05/11/2017
Review Created: 05/12/2017 06:15 AM
CHRIS V. on 05/10/2017
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"Fantastic service & fair pricing"
Omar is great and the people working here are quick and efficient. I needed a difficult vacuum hose replaced and they were able to give me an estimate and then do the work immediately even without an appointment!
Vehicle: Saab 9-5
Service Date: 05/10/2017
Review Created: 05/10/2017 09:13 PM
Robert B. on 05/10/2017
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Robert said his experience with this business was outstanding. Omar was excellent and he was very impressed.
Vehicle: Lexus ES 350
Category: Service
Service Date: 05/04/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
CRAIG W. on 05/08/2017
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"Service is very professional and they always are very patient."
OUTSTANDING!!! (I have recommended this business to several friends)
Vehicle: Lexus RX 350
Service Date: 05/08/2017
Review Created: 05/08/2017 09:15 PM
TERRY H. on 05/08/2017
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"Fast service, no high pressure "
Scheduled an appointment for an Oil change. Done quickly and accurately. They asked when I had my brakes flushed. I looked it up in my records (I have an app on my phone that has every service done on my 3 vehicles). It was 11 years ago. Yikes. Glad they asked. It wasn't done by Alternative Automotive so they had no way of knowing. It had only been 45K miles. They were able to get that done quickly as well. Great service and no pressure.
Vehicle: Toyota Avalon
Service Date: 05/05/2017
Review Created: 05/08/2017 05:58 PM
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