ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 4 days ago
James T. on 06/20/2017
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James said they did a very quick and professional job.
Vehicle: Dodge Pickup
Category: Service
Service Date: 06/16/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 06/21/2017

Thank you James for your business and support.  We look forward to doing business with you in the future.

Sincerely,
CPR Automotive

Tony D. on 06/20/2017
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Tony said this business was very professional.
Vehicle: Ford RV Cutaway
Category: Service
Service Date: 06/16/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 06/21/2017

Thank you Tony for your business and support.  We look forward to seeing you in the future.

Sincerely,
CPR Automotive

Vanessa B. on 06/17/2017
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Vanessa said the business did everything she asked for and more. They were very honest and friendly.
Vehicle: Honda CR-V
Category: Service
Service Date: 06/15/2017
Review Created: 06/17/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 06/19/2017

Thank you Vanessa for your business and the rating.  We look forward to your business in the future.

Patrick S. on 06/12/2017
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Patrick said it was a good visit.
Vehicle: Mercury Mariner
Category: Service
Service Date: 06/08/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 06/14/2017

Thank you Patrick for your business and the rating, we look forward to seeing you in the future.

Thank you,
CPR Automotive

Rachelle D. on 06/12/2017
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Rachelle said it's a good place.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 06/08/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 06/14/2017

Thank you Rachelle for your business and the rating we look forward to seeing you in the future.

Thank you,
CPR Automotive

Ken D. on 06/12/2017
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Ken said he was happy with the service provided by this business, and would be glad to be a return customer.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 06/07/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 06/14/2017

Thank you Ken for you business and rating.  We look forward to serving you in the future.

Thank You,
CPR Automotive

Jeff W. on 06/12/2017
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Jeff said this business was pleasant and did exactly what they said they were going to do.
Vehicle: Chrysler Sebring
Category: Service
Service Date: 06/06/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 06/14/2017

Thank you Jeff for your business and the rating, we look forward to seeing you in the future.

Thank You,
CPR AUtomitive

Jermey C. on 06/12/2017
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Jermey said he noticed two big greasy footprints inside his vehicle. Mechanically, they did what he asked and it works perfectly.
Vehicle: Isuzu Rodeo
Category: Service
Service Date: 06/08/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 06/14/2017

Thank you Jermey for your business and rating.  I would like to apologize for the greasy footprints and let you know that this was addressed, and if there is anything we can do to make this right for you please let us know.  We look forward to your business in the future.

Thank you,
CPR Automotive

Rose S. on 06/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"repair "
Always have explained what is needed and why
Vehicle: Mazda MPV
Service Date: 06/06/2017
Review Created: 06/08/2017 03:22 PM
Bill H. at CPR Automotive responded on 06/08/2017

Thank you Rose for all of your business and we look forward to seeing you in the future.

Kevin P. on 06/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Kevin said he would recommend them.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 06/01/2017
Review Created: 06/05/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 06/06/2017

Thank you Kevin for your business and the rating.  We look forward to your business in the future.

Kyle M. on 05/27/2017
Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Kind when open."
I had two vehicles serviced with CPR this week, so that says a lot already. My rating is based on the fact that they closed early only two hours after sending me a text message informing me that my vehicle was ready for pickup. I received the text message at 3:43 PM, which said they would close at 6. After walking to the shop from my house, I arrived at 5:30, by which time they were closed. I'm sure the service has been done quite well, but I am not able to use the vehicle, as it is locked behind the gate, which is obviously problematic. I know that CPR is quite responsive to reviews, and this is an attempt to get the vehicle before I need to use it this weekend! I really do hate giving bad reviews... but this seems like something which might need improvement. I look forward to adjusting this rating and review!
Service Date: 05/26/2017
Review Created: 05/27/2017 01:44 PM
Bill H. at CPR Automotive responded on 05/31/2017

First I would like to apologize for my employees closing the shop early without contacting you to let you know or asking me if it was ok. I left early Friday for the long weekend and was not informed that my crew was closing up early. I will certainly be having a talk with the responsible people to let them know about this. I would appreciate if you could contact me at the shop to try to make this right. Sincerley, Bill Hancock.

Julian H. on 05/23/2017
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Julian said the business did everything he wanted them to do and the price was reasonable.
Vehicle: Dodge Pickup
Category: Service
Service Date: 05/18/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 06/06/2017

We would like to thank you for your business and we look forward to seeing you in the future. 

Kent R. on 05/22/2017
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Kent said their service is always great. There has never been a problem.
Vehicle: Ford Explorer
Category: Service
Service Date: 05/18/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
Scott F. on 05/19/2017
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Spoke with Brena. She said this business fixed the vehicle really well.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 05/15/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Thomas C. on 05/19/2017
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Thomas said everyone was friendly and responsive. They followed up with him.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 05/17/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Shelby B. on 05/18/2017
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Shelby said they were awesome.
Vehicle: GMC Sierra
Category: Service
Service Date: 05/16/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
Sandy C. on 05/13/2017
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Sandy said this business was very good and polite.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 05/11/2017
Review Created: 05/13/2017
This review was collected via phone interview by Customer Research Inc.
Steve J. on 05/11/2017
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"Awesome"
Terrific, as usual.
Vehicle: Honda CR-V
Service Date: 05/10/2017
Review Created: 05/11/2017 10:04 PM
Keenan G. on 05/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Keenan said this business had to reschedule, but overall the service was great. This business provided excellent service as always, and he appreciated their work.
Vehicle: Ford Explorer
Category: Service
Service Date: 05/03/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Steve J. on 05/05/2017
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"Terrific service, as usual. "
Bill and his crew are trustworthy, competent and quick! Selecting a mechanic in Anchorage can be nerve-wracking; avoid the anxiety and go to CPR. You won't regret it.
Vehicle: Nissan Frontier
Service Date: 05/04/2017
Review Created: 05/05/2017 10:16 PM
Displaying Review 1 - 20 of 566 in total