ReScore Reviews™ (1)
Not sure what went wrong with this? We thought the customer was quite happy when they picked up the veicle. We were pretty busy when the vehicle was dropped off and got it repaired for them the next day.
We did run into a problem while replacing the right side axle on this vehicle, it would not come apart due to old age and corrosion. We had to take apart alot more than would normaly need to be done but tried to be as reasonable with the customer as possible. We probably spent 4 to 5 hours more in repair time removing the rear engine mount and pressing the old axle out of the bearing housing. We only charged 1 hour additional time for the repairs. We are sorry for any inconvience caused by the delay in the repairs. This vehicle is a 1997 with 292,000 miles. We did try our best to get the vehicle repaired before the end of the day but it just was not possible.
We did replace the fuel pump assembly in this vehicle and possibly the gauge was not reading correctly with the original unit. When we removed the tank there was somewhere between a half and three quarters. We did run the vehicle and test drive it several times through the course of the repair.
We do apologize for any inconvience, we got the vehicle back in for repairs as soon as possible after being given authorization for repairs.