ReScore Reviews™ (2)

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Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 1 day ago
Jacob D. ReScore Review on 08/14/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jacob said his vehicle is running better than before but still not great. They ran over a bunch of things that he knew was not the problem and he told them that was not the problem. They ended up charging him only for the time and not for the parts. But he was still being charged for something he knew was not the issue.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 07/10/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jacob said his vehicle is running better than it was when he first went in. However, it is still not running good.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 07/10/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 07/28/2017

We are very sorry that there is still something going on with this vehicle. We repaired a grossly blown intake manifold gasket. We would recommend a 100,000 mile service with timing belt replacement that may help to restore power in your vehicle.

Andrea T. ReScore Review on 04/11/2014
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
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Andrea said that initially when she brought her vehicle in, it had a full tank of gas, when she got her vehicle back there was only a half tank of gas. She said she assumed that someone drove her vehicle around without her consent. They explained to her that a part in her gas tank was replaced and that could have caused her to lose that gas. She said this business does honest, good quality work.
Vehicle: Dodge Dakota
Category: Service
Service Date: 03/31/2014
Review Created: 04/03/2014
This review was collected via phone interview by Customer Research Inc.

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Andrea said they did a pretty good job on the repairs. However, she came in with a full tank of gas and when she picked it up, there was only a half tank. That kind of bummed her out.
Vehicle: Dodge Dakota
Category: Service
Service Date: 03/31/2014
Review Created: 04/03/2014
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 04/07/2014

We did replace the fuel pump assembly in this vehicle and possibly the gauge was not reading correctly with the original unit. When we removed the tank there was somewhere between a half and three quarters. We did run the vehicle and test drive it several times through the course of the repair.

Jessica L. on 09/23/2017
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"Awesome"
Great service. Can rely on CPR for all my automotive needs.
Vehicle: Subaru Outback
Service Date: 09/19/2017
Review Created: 09/23/2017 03:19 PM
Oscar J. on 09/22/2017
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Spoke with Patricia. She said the business promised her a price and fulfilled it. They got her vehicle done in a timely manner and she has not had any problems with it since.
Vehicle: Chevrolet Avalanche
Category: Service
Service Date: 09/15/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Mark S. on 09/15/2017
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"My go to automotive service for years."
I've crossed paths with Bill Hancock several times over the years. Somewhere along the way, his business, CPR Automotive, became my automotive mechanic shop. Time after time, I've brought him my mechanical headaches and driven away with problems solved at the end of the day.

CPR has sent me home with fixes that were at times, so simple they didn't charge me for their time. on the other hand, CPR has charged me a couple thousand dollars for more serious fixes, and solved my problem for far less than dealers or other shops would charge.

Are they perfect? No. But there isn't anybody out there that can give you flawless diagnostics. For my money, if Bill recommends that I proceed with a repair it has been a good recommendation.

This business has been an Anchorage staple for many years. As long as it is owned and operated by Bill Hancock, I would take any of my vehicles to them.
Vehicle: Ford F-150
Service Date: 09/11/2017
Review Created: 09/15/2017 08:17 PM
Bill H. at CPR Automotive responded on 09/18/2017

Thank you Mark! We take great pleasure in serving this towns automotive needs quickly, and efficently. Thank you for your business, as well as the great review. We strive to provide a service you can count on, time and time again.

Gail D. on 09/12/2017
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Gail said the staff are good people and they do good work on her vehicle. They do not rip her off.
Vehicle: Nissan Murano
Category: Service
Service Date: 08/22/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Cree B. on 09/12/2017
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Cree said the business has always been straight with him. They have fair deals and the staff are kind.
Vehicle: GMC Suburban
Category: Service
Service Date: 09/06/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Ariane R. on 09/08/2017
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"Awesome"
Thank you CPR I am very happy with your work in a timely fashion.
Vehicle: Nissan Pathfinder
Service Date: 09/06/2017
Review Created: 09/08/2017 05:01 PM
Bill H. at CPR Automotive responded on 09/12/2017

Thank you Ariane, We strive for efficiency! We look forward to assisting you with your vehicle in the future.

Mark P. on 09/06/2017
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Mark said the service was pretty good. Bill took care of his vehicle when his check engine light came on after his service.
Vehicle: Ford Ranger
Category: Service
Service Date: 08/31/2017
Review Created: 09/06/2017
This review was collected via phone interview by Customer Research Inc.
Ken D. on 08/31/2017
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"Service"
You were recommended by a co worker and after my visit I have recommended CPR twice all ready. We were taken care of very well with follow up calls and quotes.
Vehicle: Chevrolet Suburban
Service Date: 08/29/2017
Review Created: 08/31/2017 07:57 AM
Bill H. at CPR Automotive responded on 08/31/2017

Thank you for your reccommendation! We greatly appreciate the opportunity to service your vehicles, and the vehicles of your friends, and family, in the future.

Desmond M. on 08/29/2017
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Desmond said his vehicle makes a little tink sound now and a muttering noise. Even so, it works.
Vehicle: Ford Taurus
Category: Service
Service Date: 08/25/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Ko P. on 08/28/2017
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Ko said the staff were friendly and they helped her learn about what was going on with her vehicle. They got her vehicle back to her in a day or so.
Vehicle: Ford Explorer
Category: Service
Service Date: 08/25/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 09/01/2017

Ko, we are always happy to explain the details of our service, as well as answer any questions you may have. Thank you for your business, and we look forward to seeing you next time.

Donna B. on 08/25/2017
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"Great Service As Always"
Thorough diagnosis of Check engine light issues, prompt repair, awesome customer service. I trust CPR, I am a repeat customer and appreciate their staff.
Vehicle: Jeep Wrangler
Service Date: 08/22/2017
Review Created: 08/25/2017 03:12 PM
Bill H. at CPR Automotive responded on 08/28/2017

Thank you Donna, we appreciate your business!

Shawn R. on 08/17/2017
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Shawn said this business seemed genuine and tried to get the work done and solve the problem for a reasonable price.
Vehicle: Nissan Murano
Category: Service
Service Date: 08/10/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Will R. on 08/14/2017
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Will said he really likes this business. They are honest and they don't over charge him. They have helped him out when he needed to get stuff done.
Vehicle: Ford F-150
Category: Service
Service Date: 07/24/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 08/21/2017

Thanks Will, glad we could help.

Julian H. on 08/14/2017
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Julian said this business did everything they needed to do and it was done in a timely manner.
Vehicle: Dodge Pickup
Category: Service
Service Date: 08/10/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
Jordan S. on 08/11/2017
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Jordan said this business is always good.
Vehicle: Chrysler 200
Category: Service
Service Date: 07/25/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
James K. on 08/11/2017
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James said they were reasonable and honest. They discussed the repairs and he stated they made him feel comfortable with the decision he made.
Vehicle: Toyota Sienna
Category: Service
Service Date: 08/07/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
Ken L. on 08/11/2017
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Ken said this business fit him in on the spot and they were quick. He said they are friendly and they got him in without an appointment.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 08/08/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
Karen M. on 08/08/2017
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Karen said this business was nice.
Vehicle: Ford F-150
Category: Service
Service Date: 07/28/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
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