ReScore Reviews™ (2)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 5 days ago
Kyle M. on 05/27/2017
Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Kind when open."
I had two vehicles serviced with CPR this week, so that says a lot already. My rating is based on the fact that they closed early only two hours after sending me a text message informing me that my vehicle was ready for pickup. I received the text message at 3:43 PM, which said they would close at 6. After walking to the shop from my house, I arrived at 5:30, by which time they were closed. I'm sure the service has been done quite well, but I am not able to use the vehicle, as it is locked behind the gate, which is obviously problematic. I know that CPR is quite responsive to reviews, and this is an attempt to get the vehicle before I need to use it this weekend! I really do hate giving bad reviews... but this seems like something which might need improvement. I look forward to adjusting this rating and review!
Service Date: 05/26/2017
Review Created: 05/27/2017 01:44 PM
Bill H. at CPR Automotive responded on 05/31/2017

First I would like to apologize for my employees closing the shop early without contacting you to let you know or asking me if it was ok. I left early Friday for the long weekend and was not informed that my crew was closing up early. I will certainly be having a talk with the responsible people to let them know about this. I would appreciate if you could contact me at the shop to try to make this right. Sincerley, Bill Hancock.

Julian H. on 05/23/2017
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Julian said the business did everything he wanted them to do and the price was reasonable.
Vehicle: Dodge Pickup
Category: Service
Service Date: 05/18/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 06/06/2017

We would like to thank you for your business and we look forward to seeing you in the future. 

Kent R. on 05/22/2017
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Kent said their service is always great. There has never been a problem.
Vehicle: Ford Explorer
Category: Service
Service Date: 05/18/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
Scott F. on 05/19/2017
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Spoke with Brena. She said this business fixed the vehicle really well.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 05/15/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Thomas C. on 05/19/2017
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Thomas said everyone was friendly and responsive. They followed up with him.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 05/17/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Shelby B. on 05/18/2017
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Shelby said they were awesome.
Vehicle: GMC Sierra
Category: Service
Service Date: 05/16/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
Sandy C. on 05/13/2017
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Sandy said this business was very good and polite.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 05/11/2017
Review Created: 05/13/2017
This review was collected via phone interview by Customer Research Inc.
Steve J. on 05/11/2017
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"Awesome"
Terrific, as usual.
Vehicle: Honda CR-V
Service Date: 05/10/2017
Review Created: 05/11/2017 10:04 PM
Keenan G. on 05/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Keenan said this business had to reschedule, but overall the service was great. This business provided excellent service as always, and he appreciated their work.
Vehicle: Ford Explorer
Category: Service
Service Date: 05/03/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Steve J. on 05/05/2017
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"Terrific service, as usual. "
Bill and his crew are trustworthy, competent and quick! Selecting a mechanic in Anchorage can be nerve-wracking; avoid the anxiety and go to CPR. You won't regret it.
Vehicle: Nissan Frontier
Service Date: 05/04/2017
Review Created: 05/05/2017 10:16 PM
Agnes B. on 05/03/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Spoke with Ed. He said the business didn't get back to him on the first day. The staff was friendly and helpful.
Vehicle: Dodge Intrepid
Category: Service
Service Date: 04/28/2017
Review Created: 05/03/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. at CPR Automotive responded on 05/09/2017

Not sure what went wrong with this? We thought the customer was quite happy when they picked up the veicle. We were pretty busy when the vehicle was dropped off and got it repaired for them the next day.

Aharon S. on 05/02/2017
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Aharon said this business provided really good customer service and they were really fast. They got the job done really well.
Vehicle: Ford Fusion
Category: Service
Service Date: 04/28/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Jessica L. on 04/30/2017
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"Great Service"
Always great service and happy people. I take my car to CPR for everything.
Vehicle: Subaru Outback
Service Date: 04/25/2017
Review Created: 04/30/2017 11:02 AM
Orlando G. on 04/22/2017
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Orlando said the business took really good care of vehicle. They service all of his vehicles.
Vehicle: Dodge Pickup
Category: Service
Service Date: 04/18/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Marty J. on 04/19/2017
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Marty said the business is helpful and she was pleased with their service.
Vehicle: Honda CR-V
Category: Service
Service Date: 04/17/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
Cathy B. on 04/18/2017
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Cathy said the business has good customer service.
Vehicle: Dodge Durango
Category: Service
Service Date: 04/11/2017
Review Created: 04/18/2017
This review was collected via phone interview by Customer Research Inc.
Derwin P. on 04/18/2017
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Derwin said the business is very convenient.
Vehicle: Mitsubishi Lancer
Category: Service
Service Date: 04/11/2017
Review Created: 04/18/2017
This review was collected via phone interview by Customer Research Inc.
Nathan C. on 04/15/2017
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Nathan said the prompt service they provided was clear and concise.
Vehicle: Ford Explorer
Category: Service
Service Date: 04/11/2017
Review Created: 04/15/2017
This review was collected via phone interview by Customer Research Inc.
Stephanie N. on 04/15/2017
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Stephanie said she loves the fantastic staff at the business. They provide great service. The front desk person is awesome and they are personable.
Vehicle: Mazda 2
Category: Service
Service Date: 04/13/2017
Review Created: 04/15/2017
This review was collected via phone interview by Customer Research Inc.
Eric M. on 04/15/2017
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Eric said this business has great mechanics and they saved him money.
Vehicle: Honda Odyssey
Category: Service
Service Date: 04/13/2017
Review Created: 04/15/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 41 - 60 of 596 in total