96% Would Recommend
Latest Review 4 days ago
Ro B. on 06/12/2017
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Ro said he did not have any problems with this business and his vehicle looks fine after the repairs.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 05/22/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Sara C. on 06/12/2017
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Sara said she liked the experience.
Vehicle: Ford Focus
Category: Service
Service Date: 05/24/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Jessica C. on 06/02/2017
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Jessica said the business was a little busy that day, so some things got overlooked. She needed to make a second visit so they could take care of it.
Vehicle: Chrysler Sebring
Category: Service
Service Date: 05/02/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Diane W. on 05/08/2017
Recommended badge inactive Recommended
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Diane said this business is expensive and they forgot to put the tires on.
Vehicle: Oldsmobile Cutlass Supreme
Category: Service
Service Date: 05/01/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner at Fishhook Auto Care responded on 05/10/2017

Diane im not sure how we were not competitive on the pricing on your vehicle. We did put the tires on your vehicle as you requested. We are well in the competitive pricing range for comparable services in this area. We always want to be as reasonable as possible in our pricing but that being said auto care requires a lot of skills and frankly we must charge our customers accordingly. We are always trying to find a less expensive options for our customers and constantly work with our customers vehicle as though they were our own. Safety has to be our first priority.

Brian Lansdale
Owner
Linda R. on 04/26/2017
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Linda said this business was a little under staffed. They know how to do basic things but they are not experienced enough to do major work.
Vehicle: Subaru Legacy
Category: Service
Service Date: 04/14/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
Mike D. on 04/21/2017
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Mike said this business was good.
Vehicle: Toyota Venza
Category: Service
Service Date: 04/18/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
JACQUE T. on 03/30/2017
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"Buyers inspection"
Fast, very professional, friendly and informative service. Very thorough and knowledgeable.
Vehicle: Honda Pilot
Service Date: 02/27/2017
Review Created: 03/30/2017 11:29 PM
Frank P. on 03/28/2017
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Frank said the business is good and he would recommend them for service.
Vehicle: Dodge Dakota
Category: Service
Service Date: 03/23/2017
Review Created: 03/28/2017
This review was collected via phone interview by Customer Research Inc.
ED K. on 02/03/2017
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"2009 Legacy Subaru"
Overall good service, not as timely as desired but kept well informed.
Vehicle: Subaru Legacy
Service Date: 01/30/2017
Review Created: 02/03/2017 03:47 PM
Cayle C. on 01/16/2017
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Cayle said the business repaired his starter and it works fine but now it sounds like a freight train when he starts his vehicle. It never sounded like that before. He does not know if they didn't check it or if it was overlooked but he cannot afford to take his vehicle back for follow-up work.
Vehicle: Dodge Neon
Category: Service
Service Date: 01/13/2017
Review Created: 01/16/2017
This review was collected via phone interview by Customer Research Inc.
Brett J. on 01/04/2017
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Brett said he had a brake estimate done at this business and the price was really high. He decided not to have the service performed there. He stated he did have an oil change done there and he would recommend them for an oil change.
Vehicle: GMC Acadia
Category: Service
Service Date: 12/30/2016
Review Created: 01/04/2017
This review was collected via phone interview by Customer Research Inc.
Jeremy B. on 11/21/2016
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Jeremy said the business didn't really fix his problem. They were more worried about working on his vehicle than giving him a proper assignment. He understands they have to make money.
Vehicle: Pontiac Vibe
Category: Service
Service Date: 11/15/2016
Review Created: 11/21/2016
This review was collected via phone interview by Customer Research Inc.
ANNA H. on 10/26/2016
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"Convenient "
everyone I spoke with over the phone was very helpful and apologetic that they couldn't get me in sooner than tues (calling Friday along with everyone else when it snowed) for tire changeover. Tuesday didn't seem to me an unreasonably far out date. My only complaint is that my summer tires were put back in the same gross, torn old bags I brought my winter tires in.
Vehicle: Jeep Commander
Service Date: 10/25/2016
Review Created: 10/26/2016 09:53 PM
Dale R. on 10/26/2016
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Dale said the customer service was great at this business. However, on the work order he had requested front and rear tire treads be performed. He stated the work was done backwards. Other than that, he was very pleased with the work that was done.
Vehicle: Ford Crown Victoria
Category: Service
Service Date: 10/21/2016
Review Created: 10/26/2016
This review was collected via phone interview by Customer Research Inc.
Bill F. on 10/21/2016
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Bill said this business did a good job.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 10/18/2016
Review Created: 10/21/2016
This review was collected via phone interview by Customer Research Inc.
Terry M. on 10/04/2016
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Terry said his experience was good and he is happy with this business. He is satisfied with what they did. His appointment was at 11:00 am but they did not finish until 1:30 pm.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 09/30/2016
Review Created: 10/04/2016
This review was collected via phone interview by Customer Research Inc.
Ron S. on 09/09/2016
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Ron said this business had to work on his vehicle a little more, after he went to pick it up.
Vehicle: Nissan Pickup
Category: Service
Service Date: 09/02/2016
Review Created: 09/09/2016
This review was collected via phone interview by Customer Research Inc.
JAMES K. on 09/01/2016
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"Flat tire"
Very accommodating.
Vehicle: Dodge Pickup
Service Date: 08/31/2016
Review Created: 09/01/2016 05:38 PM
Leanne B. on 08/27/2016
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Leanne said this business missed some issues on her vehicle that seemed pretty obvious. The staff was great.
Vehicle: Toyota Sienna
Category: Service
Service Date: 08/18/2016
Review Created: 08/27/2016
This review was collected via phone interview by Customer Research Inc.
Jennifer P. on 08/12/2016
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Jennifer said the prices were a bit steeper than she expected.
Vehicle: Kia Sephia
Category: Service
Service Date: 07/27/2016
Review Created: 08/12/2016
This review was collected via phone interview by Customer Research Inc.
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