94% Would Recommend
Latest Review 7 days ago
Justin L. on 05/23/2017
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Justin said this business is friendly, professional, and quick.
Vehicle: Dodge Durango
Category: Service
Service Date: 05/19/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
James H. on 05/20/2017
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James said he got good service.
Vehicle: Lexus RX 350
Category: Service
Service Date: 05/15/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Bill P. on 05/20/2017
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Bill said this business was very thorough and they found a bunch of things wrong with the vehicle that he wasn't aware of.
Vehicle: Lexus LS 400
Category: Service
Service Date: 05/16/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
ROBERT H. on 05/13/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"NOTHING!!"
YOU LIED TO US about calling us yesterday! TAKE US OFF YOUR LIST OF CUSTOMERS!!!!
Vehicle: Buick Rendezvous
Service Date: 05/11/2017
Review Created: 05/13/2017 06:50 PM
Dan P. at J And D Automotive responded on 05/15/2017

Robert,
We are so sorry that you had a less than perfect visit here at J & D Automotive.  We strive to be as courteous as possible and we are committed to excellence.  We have valued our relationship with you since 2013.  Please feel free to contact me, Dan Popoff, at 530-221-2220, so we can resolve this matter and retain you as a special customer.

Dan Popoff
Owner
530-221-2220
Robert L. on 05/13/2017
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Robert said he has done business with them before.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 05/11/2017
Review Created: 05/13/2017
This review was collected via phone interview by Customer Research Inc.
Mary B. on 05/10/2017
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Mary said there were no problems, they were accommodating and polite. They finished on time.
Vehicle: Kia Optima
Category: Service
Service Date: 05/09/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
Valerie B. on 05/10/2017
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Valerie said she liked it there.
Vehicle: Honda Odyssey
Category: Service
Service Date: 05/08/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
Ruben P. on 05/08/2017
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Ruben said they are trustworthy and they give him good service.
Vehicle: Dodge Durango
Category: Service
Service Date: 04/17/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Donald D. on 05/02/2017
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Spoke with Gloria. She said the service provided by this business was good but it took longer than expected.
Vehicle: Toyota RAV4
Category: Service
Service Date: 04/27/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Kristin J. on 04/25/2017
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Kristin said the business does a good job, but the prices are a little high.
Vehicle: Ford Bronco II
Category: Service
Service Date: 04/21/2017
Review Created: 04/25/2017
This review was collected via phone interview by Customer Research Inc.
Barbara P. on 04/20/2017
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Barbara said she hasn't found anything that she is not satisfied with.
Vehicle: Subaru Forester
Category: Service
Service Date: 04/14/2017
Review Created: 04/20/2017
This review was collected via phone interview by Customer Research Inc.
Heather O. on 04/18/2017
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Heather said this business was helpful with their service. They let her keep her vehicle there for a couple of days until she could pick it up. It was a good environment.
Vehicle: Ford Mustang
Category: Service
Service Date: 04/13/2017
Review Created: 04/18/2017
This review was collected via phone interview by Customer Research Inc.
Kelly T. on 04/15/2017
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Kelly said this business got her right in and she did not have to wait. The mechanic checked on her fluids, and did a pretty good service check, overall. They gave her good feedback and told her she could improve her vehicle, and she respects that. She will take her vehicle back, because he offered to do some research on a part that is difficult to find. Also, one of the mechanics there is going to check around to help her possibly find a buyer for one of her other vehicles. It was a perfect experience.
Vehicle: Kia Sorento
Category: Service
Service Date: 04/13/2017
Review Created: 04/15/2017
This review was collected via phone interview by Customer Research Inc.
Joel K. on 04/12/2017
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Joel said it worked out well. When he went in 2 days earlier, he asked what it would cost for an inspection. The day he went in, he was told it would cost $67.50. He reminded them that 2 days earlier, he talked to them about the price.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 04/06/2017
Review Created: 04/12/2017
This review was collected via phone interview by Customer Research Inc.
Sabine L. on 04/07/2017
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Spoke with Gloria. She said they were helpful, and they were on top of the work.
Vehicle: Chevrolet Chevy Van
Category: Service
Service Date: 04/04/2017
Review Created: 04/07/2017
This review was collected via phone interview by Customer Research Inc.
DOUG G. on 03/22/2017
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"service"
Great service
Vehicle: Honda CR-V
Service Date: 03/21/2017
Review Created: 03/22/2017 07:49 AM
DAVE C. on 03/16/2017
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"The people"
The people!
Vehicle: Jeep Wrangler
Service Date: 03/14/2017
Review Created: 03/16/2017 07:08 AM
Bill G. on 03/16/2017
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Bill said they were great. They treated him like family. He appreciates them so much.
Vehicle: Ford RV Cutaway
Category: Service
Service Date: 03/14/2017
Review Created: 03/16/2017
This review was collected via phone interview by Customer Research Inc.
JIM S. on 03/15/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Good repair but very expensive"
I don't have any more feedback on my daughter's 2007 Honda except that it was a very expensive repair. I was totally caught off guard when your service writer quoted me a $450
tune-up for my '85 Toyota pickup. Dan, I brought my vehicles to you for years, but a $450 tune-up for my old '85 Toyota pickup just ain't gonna happen!
Vehicle: Honda Accord
Service Date: 03/10/2017
Review Created: 03/15/2017 03:54 PM
Dan P. at J And D Automotive responded on 03/16/2017

Thank you for your review.  We are sorry that you had a less than perfect visit.  We strive to be as courteous as possible and we are committed to excellence.  Please feel free to contact me, Dan, at 530-221-2220 so we can resolve this matter and retain you as a customer.

Dan Popoff
Owner
530-221-2220
Robert C. on 03/14/2017
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Spoke with Lois. She said this business is very nice and courteous.
Vehicle: Cadillac CTS
Category: Service
Service Date: 03/10/2017
Review Created: 03/14/2017
This review was collected via phone interview by Customer Research Inc.
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