I recently purchased a used Ford Sport Trac from Franich CJD. From my initial inquiries through test driving and purchase, their sales staff (John and Ray) and owners were pleasant, honorable and a joy to work with. A few items were identified that I asked their service manager to look at...understanding that there was no warranty or obligation by Franich to work on or repair. His comment to me was "we like to keep our customers happy". Both Nolan and Robert were friendly, courteous and professional in the way they treated me and the way they serviced my 'new' vehicle.
My staff at work had many dealings with the Franich dealership over the past 30 years, but this was my first personal interaction with them. I was not disappointed in any way. Their corporate philosophy appears to include personal and professional integrity. I will continue to utilize their service and trust their advice.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
My staff at work had many dealings with the Franich dealership over the past 30 years, but this was my first personal interaction with them. I was not disappointed in any way. Their corporate philosophy appears to include personal and professional integrity. I will continue to utilize their service and trust their advice.