What can I say" That was the week the North got iced over and delivery times for many parts were delayed and yes we were out of electricty for a day because an outside electrical panal expolded and caught fire, Doubt we can ever use this excuse again! Wow what a week!
Again thanks and keep up the good work and your radio program is a great community service.
Al its a pleasure having you as an aquaintance and a customer
Thanks for the nice review Tom"
This was an extremely frustrating repair and it took months to get it done . Needless to say I lost faith in the company.
This vehicle had several leaks, and the power steering leak out of the front seal was the worse one, we replaced the pump and would be fine for a while and the remanufactured would start leaking, it took 3 trys to get a good pump just like the customer states and each time we even showed the customer where the pump was leaking, after this leaky pump issue was resolved the customer returned at a later date with another leak, it was the head gasket oil seal that seals the block to the cylinder head leaking oil intermitantly" considering this customer had to make repeted trips back for the power steering issue we performed the cylinder head gasket repair at no charge" a value of over $1400.00 for the parts and labor that was provided at no charge" We didnt make the defective power steering pumps and warranteed them at no charge and under the circumstances we would have hoped our efforts of good will would have resulted in a favorable review, all our repairs are under a nationwide warranty and were here to help in anyway to further assist this customer if needed.
Car is going back for more diagnosis when a loaner becomes available.
I hope your now satisfied with the car this was not a normal issue, a slight back fire during start up only without any trouble codes was a difficult diagnosis since the car did this intermitantly" After recording a movie of the data more the 14 times and comparing data we found where cylinder #3 was receiving more then signal to fire only during a start, we found a defective ignition module was the culprite! We hope our efforts has proven worthy of your continued faith in Magic Mechanic!
NAPA called to inform us the prices on this customer parts were misquoted! We called the customer and informed him of this and gave him the correct prices before he ever brought the vehicle in for the repairs, the customer was made aware of the differance in price before he ever brought the vehicle in for repairs!
Thanks John for the good review"
Thanks for the nice review"