A scan and full diagnostics were performed including a smoke test for running lean conditions, No repairs were done at this time of testing.
Wow Dan" We did rotate and balance your tires and the tech test drove it to 55MPH that was as fast as he could get up to due to traffic he didnt feel anything at that speed but we didnt charge you for it look at your invoice " We also put the truck on the alignment rack connected the heads and found the alignment was purfect so we didnt charge you anything for that as well" Im sorry your disapointed but in a situation where we need to exceed the speed limit to duplicate a problem" I suggest you stop by and we will have a tech ride with you while you demo the problem" Vibrations at highway speeds are common on the Sport Trac's if the tires are ok along with the balance we usually find a worn transmission tail shaft bushing causeing the drive shaft to be unbalanced , a new tail shaft bushing normally helps this condition" We will make every attempt to contact you and help resolve this issue"Larry
The Amsoil oil change is a extended oil change service good for 15,000 miles or one year before changing again. All the oil filters are napa gold filters which are top of line premium filters. These filters all come with front safety bypass valve in them. We replaced the filter with the same part number as we installed the first time (p/n#1372) as a courtesy to the cumstomer. Thank You, Larry
We performed a front brake job with rotors on this customers vehicle, when replacing the brake fluid we noticed the accessory drive belt was in very poor condition and the customer agreed it needed replacement, during replacement and loading the tensioner for removal we found the tension spring was weak and would not hold proper tension on the belt, This was a dealer part and the new tensioner was not delivered until 2:00 PM that day, as soon as we received the part we installed it and called and told the customer the car was ready" This was a wait on parts situation and out of our control!
Yes Patrick we were short on help, one of our senior technicians Greg was having emergancy surgury he had a hole in his stomach spilling acids into his body he is still out and will be for a while, during this period we may have dropped the ball" we were very concearned the original prognosis from the doctors didnt look good we honestly thought we were going to loose him for good! I know Magic Mechanic is held to a higher standard then most" and should be" But were only human" during this period I guess its best to say we were just trying to keep it together! I will talk to my guys in a case like this if we had one they should have offered you a $3.99 a day rental car at no charge to buy them the time they needed! We will do better next time!
NAPA called to inform us the prices on this customer parts were misquoted! We called the customer and informed him of this and gave him the correct prices before he ever brought the vehicle in for the repairs, the customer was made aware of the differance in price before he ever brought the vehicle in for repairs!