We try to use the best quality products for your customers, We road tested 28 miles with no problems at that time and did other repairs to truck with no problems. With purchasing rebuilt engines we can't control how re-builders set up clearances and tolerances internally in engines and haven't had any problems like this in over 18 years of using this supplier of engines. Sorry for the inconvenience and we are working on this to get truck back to you so as possible. Thank You
After reviewing our records, this customer has spent less then $500.00 with us" not a $1000.00, We have performed a safety inspection for trip and retighten his accessory drive belts at no charge" We have replaced his battery" We installed a alternator he supplied us" and we replaced an electric cooling fan" these repairs were performed during 2 differant visits" Problem customer has is evidently while driving debris flew up off the road and something puntured his radiator and it started leaking" Of course he blamed us and asked we pay for it? No kidding he wanted us to pay for his radiator after hitting something in the road" We said NO! and if a tree falls on the car were not responsible for that either" Guess it takes all kinds!
This was an extremely frustrating repair and it took months to get it done . Needless to say I lost faith in the company.
This vehicle had several leaks, and the power steering leak out of the front seal was the worse one, we replaced the pump and would be fine for a while and the remanufactured would start leaking, it took 3 trys to get a good pump just like the customer states and each time we even showed the customer where the pump was leaking, after this leaky pump issue was resolved the customer returned at a later date with another leak, it was the head gasket oil seal that seals the block to the cylinder head leaking oil intermitantly" considering this customer had to make repeted trips back for the power steering issue we performed the cylinder head gasket repair at no charge" a value of over $1400.00 for the parts and labor that was provided at no charge" We didnt make the defective power steering pumps and warranteed them at no charge and under the circumstances we would have hoped our efforts of good will would have resulted in a favorable review, all our repairs are under a nationwide warranty and were here to help in anyway to further assist this customer if needed.
Car is going back for more diagnosis when a loaner becomes available.
I hope your now satisfied with the car this was not a normal issue, a slight back fire during start up only without any trouble codes was a difficult diagnosis since the car did this intermitantly" After recording a movie of the data more the 14 times and comparing data we found where cylinder #3 was receiving more then signal to fire only during a start, we found a defective ignition module was the culprite! We hope our efforts has proven worthy of your continued faith in Magic Mechanic!