Thoroughbred Collision Center-Auburn

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

672 Reviews

96% Would Recommend
Latest Review almost 2 years ago

Review for Thoroughbred Collision Center-Auburn
Joseph A. on 11/05/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with Mary. She stated that everything in regards to this business fixing her vehicle was great. However, she was told that she'd have a rental vehicle but they weren't clear and told her she'd be responsible for paying for it when she thought it would be free of charge. She told the receptionist about the misunderstanding and she was really snobby about it and found she didn't provide her with the best customer service. She said other than that, everything was great and they were more helpful. She stated that there was nothing for them to inform her of. She wasn't satisfied with the insurance company who handled her claim as she had to pay a deductible even though it wasn't her fault, and said they weren't very helpful. She mentioned they waved the deductible but didn't tell her, and also wouldn't pay for the rental vehicle.
Category: Collision
Service Date: 10/24/2014
Review Created: 11/05/2014
This review was collected via phone interview by Customer Research Inc.