I went in to get an estimate for my scratched up bumper and the man helping me had it buffed at no ch
arge and wouldn't even take a tip! They did an outstanding job and I would most definitely recommend them for their great service, attention to detail and quality of work.
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This place is great and my car looked better than new. I can't believe how good they are. They kept m
e updated through the process and everyone was great to deal with. My car never looked so clean. Management is A plus. They even delivered it, when I got home the car is my driveway.. WoW ... I will never go anywhere else. Thanks again
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Last fall, I had Cambridge handle my 100,000 mile service. I had debated going back Enterprise for a
newer model mini-van (which would be a Chrysler Voyager, at the same appointment level) but the used prices were up a few thousand and the credit union interest rate was higher. Plus, this one was paid for. I knew a 100K service to the book would be pricey, but I wanted it done right. I went a few thousand short of 100K because my parking brake broke. Cambridge did a good job on my son's car, so I took them mine. They did a thorough inspection and provided a detailed list of things to be done, with a guaranteed cost (3yr/36000mi warranty). The biggest, unexpected cost was replacing the leaking plastic oil receiver with a CNC machined one (my son sells the Dodge family of cars and confirms the leaking oil filter receiver is a common issue). The 100K works, the parking brake fixed and new tires all around was a $5K date but the car was night and day different.
I went in for a recommended interval oil change, and on the way to Cambridge the transmission started to whine. They agreed it was unusual but they checked the oil and it was at the required level. They said they could inquire to Endurance, but they probably wouldn't warranty it based on noise, alone. The next day it failed. They handled all the interface with Endurance. (BTW, if you want Endurance to pay the whole thing, you have to go with their mechanic and let them provide the parts and, as I understand it the parts and repairs being unwarranted besides your continued Endurance warranty). The new transmission made a big difference in the day to day feel.
But I was back again with "Auto PTSD" when I heard a new whine. Zach stopped his manager tasks and drove my car. He heard it and said he thought it was power steering. He arranged to have his PWS tech evaluate it the next morning. They found there was a small weep, filled it up and the noise went away. The prescription was to monitor it whenever I'm in for service. They also asked if I noticed the clunking sound when I got rolling, initially. I had and they told me it was a broken motor mount. They took me out and showed me both items. Then they said, they should have seen that when they replaced the transmission and offered to replace it for just the cost of the part (yes I know they get a discount but it's what I could buy the part for retail). So, I had them replace it. Pricey? I suppose but this is a modern transaxle FWD vehicle, not the '83 Olds on which I last replaced a motor mount. Such a big difference, not only was the clunk gone but routine shifting is much smoother.
The people are all friendly. The office and waiting area are spotless. The actual repair facilities (what I saw) are clean and orderly. Any time they wanted to show me something the area was cleaned of road grime so I could clearly see what they talking about.
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I am writing this review after using the services of Accurate Autobody Redmond not once but twice.
B
oth times, it was awesome (and highly recommend) working with Jackson Clemmons and the front desk. They keep you posted with updates regularly. I am also grateful for the guidance provided by Jackson Clemmons on how to go about the repairs and work with the insurance since it was the first time dealing with such situations for me both times. The quality of repair is excellent since they use only Suburu certified parts. The shop also has a tie up with Enterprise car rental across the street, which makes it convenient to setup a car rental on dropping off the car. They work best with Progressive insurance as of 2024, not sure of other insurances. Please call and check. If you are a Subaru owner, you can blindly rely on them for your repairs end to end. The only problem I have faced is the lack of appointments for estimates and repairs, but I see that as an issue with many body shops.
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I took my car in for repair on a Monday due to a rear fender-bender and was told it would be ready on
that Friday. Gatlin White was extremely professional from the onset with the original estimate and then assuring me the car would be ready by Thursday. I was in my car Wednesday afternoon! Everything looks fantastic and they detailed my car too!! From the service, repair, to the ease of a car rental onsite, I would most definitely recommend Momentum BMW! Did I mention they keep you updated with text messages throughout the process? Of course they do! THANK YOU GATLIN AND MOMENTUM COLLISION!
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Collision Max has done an outstanding job on my car. They were very professional and thorough on mak
ing my car look brand new again. I really admire all that they do for our Veterans. I will highly recommend them in the future. Thx again for a job well done!!
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