Thoroughbred Collision Center-Mill Creek

Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1188 Reviews

95% Would Recommend
Latest Review almost 4 years ago

Reviews


DL
Delwin L.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2014 Category: Collision
Delwin said this businesses repair on his vehicle was really good.
This review was collected via phone interview by Customer Research Inc.

BC
Brian C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2014 Category: Collision
Spoke with Brian's wife. She said they did a great job and they are very easy to work with.
This review was collected via phone interview by Customer Research Inc.

OI
Oscar I.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2014 Category: Collision
Oscar said the business did a great job but it took almost a month.
This review was collected via phone interview by Customer Research Inc.

WM
William M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2014 Category: Collision
William said the business was very organized and focused on him and his vehicle. They got it done fast and did a good job. The only thing wrong was one of the front doors was locked and he was always trying to open it instead of the one that was unlocked.
This review was collected via phone interview by Customer Research Inc.

TR
Tomoko R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2014 Category: Collision
Tomoka said this business was very forthright. They were quick in answering her questions. She was not happy with the way the insurance company handled her claim. They did not investigate the accident and held her at fault.
This review was collected via phone interview by Customer Research Inc.

DR
Dennis R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2014 Category: Collision
Dennis said the repair took longer than expected. The repair was to have taken five days but they kept extending the time and it was ready in two and a half weeks. They found more damage at first and then it took some time for the insurance company to cover the new charges. Other than this, he was okay with the insurance company.
This review was collected via phone interview by Customer Research Inc.

KT
Katherine T.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2014 Category: Collision
Katherine said they provided exceptional, timely and painless service.
This review was collected via phone interview by Customer Research Inc.

ND
Nickolay D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2014 Category: Collision
Nickolay said that they did the job really well.
This review was collected via phone interview by Customer Research Inc.

AM
Alexei M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2014 Category: Collision
Spoke with Yana. She said they did a very good job. However, she was not kept informed during the repair process. She had to call to get updated.
This review was collected via phone interview by Customer Research Inc.

MA
Maria A.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2014 Category: Collision
Spoke with Maria's husband. He said the repairs were great and the vehicle looks like nothing happened to it.
This review was collected via phone interview by Customer Research Inc.

SM
Stephanie M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2014 Category: Collision
Stephanie said this business was very helpful and they kept her informed during the work.
This review was collected via phone interview by Customer Research Inc.

KS
Kayla S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2014 Category: Collision
Kayla said this business does a good job. She appreciates their fast and efficient service. She did not need to be kept updated because this was a quick fix. She said this accident was not her fault and she had to originally pay for the damage out of her own pocket. The insurance company reimbursed her in the end.
This review was collected via phone interview by Customer Research Inc.

LS
Larry S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2014 Category: Collision
Larry said this business has great employees and did a great job. His vehicle was delayed by 1 week because of the unspecified third party repair place this business sent his vehicle.
This review was collected via phone interview by Customer Research Inc.

ST
Song T.
Washington
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/12/2014 Category: Collision
Spoke with Yi. He said they have to take the vehicle to another business to get the power steering checked as it is not working properly and he does not want to return to the business.
This review was collected via phone interview by Customer Research Inc.

LH
Leland H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2014 Category: Collision
Leland said the facility did everything he needed and they had very good communication. The repairs were done quickly and the work was good.
This review was collected via phone interview by Customer Research Inc.

TL
Truong L.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2014 Category: Collision
Truong said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

SR
Scott R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2014 Category: Collision
Scott said this business did a great job and he was very happy.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2014 Category: Collision
David said he got his vehicle back in quick enough time and they kept him abreast of his vehicle.
This review was collected via phone interview by Customer Research Inc.

AY
Anthony Y.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2014 Category: Collision
Anthony said the customer service experience he had at this business was phenomenal from the first day to the last day. They followed through with all their promises, which was amazing. They gave attention to detail and explained everything to him, which he loved. The role they played with the insurance company was great as well. The quality of the body work was great, they had the vehicle ready ahead of time, they vacuumed the inside of his vehicle, he was kept informed through text, and he would absolutely recommend them to others. He said the place of business and the staff were clean and they were outstanding.
This review was collected via phone interview by Customer Research Inc.

ZZ
Zhong Z.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2014 Category: Collision
Zhong said it was good. Overall, it was a good experience.
This review was collected via phone interview by Customer Research Inc.