My car died and I had to have it towed to Bellevue Auto as I’d been having them work on my car for ov
er 4 years now. I got a call from George and he carefully went over all the details that he had at the time and let me know when I could expect an update. As promised, he called me and reviewed what needed to be done and obtained my consent - I appreciated that. No surprises! I’ve appreciated the attention to detail and expertise the mechanics have at Bellevue Auto. I trust them explicitly and wouldn’t go anywhere else.
John was great. He was very knowledgeable about the vehicle and easy to work with. The price they cam
e up with for our trade-in was right inline with what I was expecting. When he came up with the price of the car and I countered, he was empowered to go to the computer and figure out the lowest price on his own without having to go to a manager or get someone else involved. Finance still took a long time, but that was no surprise. I would go here again for sure.
Needed an oil change, 195 K miles maint check, & diagnose check engine light
Glad to have gotten an appt for all 3 issues as quickly as I got it. Service was quick and thorough,
plus the price was quite reasonable. They called to obtain permission before performing an unexpected but necessary procedure, and informing me of the cost, pros, and cons of waiting to replace another part, allowing me to decide that I could hold off on a different, expensive repair. I've been able to trust the advice of this repair shop for many, many years.
I cannot say enough good things about these folks! An area oil change place left my oil drain plug of
f and caused my engine to be totaled. Not only did these folks do an excellent job replacing my engine, they also went WAY above and beyond helping me navigate my insurance claim and my claim with the oil change place. Their customer service is absolutely amazing and they were so kind, thoughtful, and informative throughout the process. I wish I could give them 10 billing stars, they are just that good.
The Seattle/University Audi facility is clean and inviting so I stopped in unannounced to look at new
cars. I was met by Julian Pellerin who I quickly realized was professional, pleasant and very well versed in the inventory of cars. We discussed the new car models, both features and benefits and Julian found the perfect car for me. I am very happy with my new Audi and highly recommend Julian Pellerin to also be your Audi professional.