This wasn’t just a repair — it was a full restoration of performance, my trust in the Mercedes brand
and peace of mind. To the entire team: thank you for going above and beyond. You didn’t just replace an engine — you raised the bar in every way!
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I've been taking my vehicles to Panos for a couple years now. They've always done great work for me b
ut I'd like to share about a recent experience where they truly went above and beyond for us.
We have had car trouble with a vehicle we recently purchased over the last few months. The defect in the car is not currently covered by warranty. There is currently a lawsuit against the manufacturer for the defect, but we've had to bear the expense for now and hope ours doesn't have the issue outlined in the suit or be accepted as one of the many plaintiffs on the case.
Tim and the rest of the Panos team have been super kind to us, helped us borrow a loaner vehicle to keep our small business running when we desperately needed it, and been more than fair in their dealings with us in a way that I don't many other mechanic shops would... certainly not dealerships nor the majority of larger shops!
This group is truly honest, fair and exceptional in what they do! I can't recommend them enough to anyone seeking great service with a business they can trust.
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Update:
I give them 10 stars out of 5! This is still the best shop in the state! After 27 years an
d all kinds of different car repair needs, I can undoubtedly say they are the best! I have heard horror stories of other shops from numerous people, which just confirms my statement. I would/will never go to a different shop, even if they're busy and can't get me in immediately, which is pretty rare, bc they are so efficient. Even if it's something they don't typically do, Sandy will tell you where the best place to take it is and usually knows the head person to talk to and even knows the phone number! I'm currently having transmission problems and he knew which place could repair and which ones will just tell you that it just has to be replaced. I trust them with all of my vehicle repair needs and even more! I am not related to anyone there, but they have always treated me like family! Always excellent service. Sandy really knows what he's doing and is a great guy to boot! Highly recommended!
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Top-notch shop. Chris and the crew at PowerDown Diesel are the real deal—professional, honest, and ex
tremely knowledgeable. No upsell, no BS—just straight-up support. If you’re building serious power or just want it done right the first time, this is the shop to trust. Highly recommend
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Scott got my vehicle back on the road quickly and kept me informed of the repair. He explained what h
ad been done & was a pleasure to deal with. Thanks again!!
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