I had some concerns about my car’s dash display indicating that oil was low, this was confusing becau
se I had another 3k miles to go before my scheduled oil change. I called service and spoke with Brooke Oakes who was courteous and professional. Brooke addressed my concerns and solved my issue, making for a great customer service experience.?
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I've been using this garage exclusively since I moved to Charlotte 4 years ago, and it is the best! T
he service, the people are trustworthy and give me peace of mind. They always give me a heads up when something may be needed down the road and never do anything unnecessary. Highly recommend!!
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Great Service. Great negotiation. They stayed late just to finish my deal. Thanks to cayden and Chris
tian for going above and beyond. I have purchased 5 cars from this dealership and it has always been a good experience. Definitely recommend.
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13908 East Independence Blvd
Indian Trail, NC 28079
4.5
(2 Reviews)
JL
Satisfied Repeat Customer
We have been using Carolina Car Care for about 5 years. We have found them to be fair, and reputable
. When the maintenance plan on our daughter's new Scion ended, we took it to Carolina Car Care and they have done an excellent job of keeping her car in tip top shape. What I love the most is they don't recommend any work that is absolutely not necessary.
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Richard Tillman was awesome. He was a great help with my husband and I. I recommend this company to a
nyone. Thank you so much. Blessings to all
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I just wanted to take a few minutes to share my experience with Genesis of Concord. I have been searc
hing for the past 2 years and always end up being total that Genesis is already sold. I was discouraged for a while. I just happen to stop searching in Georgia and something told me try the NC market. First time I called I spoke to a young lady by the name of Jamie. Yep, the Genesis I called about was already spoken for, but Jamie also advised me she had others coming in. Estimated in about 2 months. Jamie followed up with me once vin number was generated for the car and each time, I called Jamie answered all my questions and if she did not know she told me but would get information for me. My car was delivered in SC by David Kim. David was very detailed, and he knew every detail about the Genesis. To be transparent prior there where some challenges and language/communication barriers. I had to reach back out to Jamie to communicate/resolve. Jamie actually saved this deal because I was getting ready to walk away from it. Jamie is a true GEM at the Genesis Concord dealership!! I gave 5 stars because of her professionalism, customer service and follow up with me as a customer.
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