First let me start with THANKS and GREAT WORK to Avo and his team.
I took in a Chrysler Town and Cou
ntry with what looked like every light was on. I mean it looked like a Christmas Tree with the amount of sensor lights that were displayed. This van had been sitting in my parents for a bit. Avo and team took in stride, I asked for an inspection to see what was happening. When he called to tell me, I figured it was a lost cause, but nope, Avo explained what was happening and how one small issue could be impacting everything else. He changed the battery, alternator, replaced a thermostat and the temperature sensor. I picked this van up 11/7/22, and everything is running smoothly, no issues what so ever. I will be going back for the SMOG check this week, and all future work will be done by Avo.
This is not the first vehicle I have taken here, and I have not been disappointed at all, the team is always friendly, they are great with explaining what is broken, how it would impact something else, and how it will be fixed.
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I have been going to Mistress for years. They are the most friendly amazing supportive team of auto
mechanics who make sure that you always are a priority, spoken to with respect (I’m a woman and that often doesnt happen in the car world). From their drop offs to your house to phone call updates, I wish every company had their work ethic, warm customer service, clarity of invoicing, responsibility and accountability. They are authentic and unparalleled!
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Did good work came over the budget of the quoted price by a good chunk, but because of no fault of th
eir own, they just had to go and correct the work a previous shop did poorly. It also took a little longer than expected in terms of time, but overall good pricing in good work.
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I went in to get tires installed and they were able to fit me in last minute. They were great at comm
unicating with me through out the whole process.
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