John was great. He was very knowledgeable about the vehicle and easy to work with. The price they cam
e up with for our trade-in was right inline with what I was expecting. When he came up with the price of the car and I countered, he was empowered to go to the computer and figure out the lowest price on his own without having to go to a manager or get someone else involved. Finance still took a long time, but that was no surprise. I would go here again for sure.
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I have been there a few times for electrical window motor problems.
They have been very attentive. G
ave me a diagnosis and estimate the same day of the appointment. Repaired the car in the timeframe that they said..
Recently, the repairs that I had made stopped working (electric window motors 2-front-rear drivers side).
One repair was over a year ago and the other one was about 6 months ago .
Highline Auto Electric looked at the problem and somehow the window switch was rusted. They cleaned it up and added some dielectric grease to the switch and covered this repair under warranty. Now both of my driver's side windows -front & rear roll up.
They also noticed that my air bag light was on and discovered that I had a wire that had been disconnected under the drivers seat. They repaired these wires for a whopping $65.00.
Very honest, timely repairs. I will use them again.
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Thank you Stanley Ng for your help in my new car purchase! He kept me updated and was always quick to
answer my email and phone questions quickly. Strongly recommend Stanley for your next car purchase! Thanks Stanley!
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My 24,000 mile service was quick and easy. I made my reservation online, had no wait for express serv
ice check-in and was out the door in under an hour.
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When it comes to old fashioned customer service, and going the extra mile this is THE dealership that
goes above and beyond that standard. They offer the type of customer service my grandfather said existed in his day and was far and few these days. I had the absolute pleasure of working with Shelby and Galen. These two individuals were wonderful and helpful with my situation, they went above and beyond any expectation I've ever had for a car dealership. Galen asked me question on what I was comfortable price wise, and what I wanted to be driving. I wasn't optimistic of the chances of success as I had fallen short at other dealerships, but Galen and his amazing team at Buick GMC of Bellevue pulled off this feat as if no big deal. I was astonished at the level of dedication the whole staff puts in to make sure the customer feels as comfortable as possible, there was no attempting to sway me to a different vehicle just to make a sale. They ensured that the sale they made ensured the customers happiness was at the core of that sale. (In which Shelby was a fountain of information on everything related to buying cars. There were many many many things that she educated my wife and I on when it comes to the nitty gritty of car sales and buying, which I am grateful for as purchasing vehicles is quite the dive sometimes). Even when some issues occurred after the sale (which the staff stayed late to work with me, which is absolutely phenomenal and well above the highest expectation.) Galen and his colleges put the issues at the front most urgency and did everything within their powers to once again make sure I was taken care of. I can not give enough praise for the level of professionalism, and customer service I experienced at Buick GMC of Bellevue. I will more then happily tell people of the type of care this dealership has for its customers and the above and beyond services they posses!!! 10/10
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