The dealership (Genesis of Irvine) did an excellent job during the sales and delivery process.
The sales person we dealt with (Chi Lim) was very professional and courteous. He spent a good deal o
f time explaining the many technological aspects of the vehicle. My wife and I could sense he was genuinely interested in helping us navigate the process to us driving off their lot.
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My wife had a flat tire today, so I had to go and help her as she was stranded with one of the kids.
Our jack was missing a piece, so I stopped by Zion and David offered to help me out. He left his shop, brought a jack, and helped me put on the spare. After that he called and found me a great deal on two new tires that were long overdue. He even showed me that the car really needed a brake job, so I made an appointment to come in next week. They go above and beyond to help out their customers.
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Thank you Craig for repairing my A/C! Nice to have air just in time for summer. It’s Nice to have a
place to go to where I can have such confidence and trust in. Really appreciate all you guys service.
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Called over the weekend (Sunday), left a message and received a phone call first thing Monday morning
. Fortunately, I was able to come in the same day to take care of my 2015 full size rover. Jeff and Andrew were super knowledgable and friendly. They took care of my immediate service need and pointed out other issues/concerns that I already knew were there. They took the time to explain and show me why It was something that needed attention at some point, but wasn’t extremely urgent. The feeling you get like is like they have known you for a long time. It is a family owned business that cares about you as such, and their reputation. Definitely not the usual dealership experience where it sometimes feels all transactional. I will definitely be going back for any future needs.
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I have a really old car from 2005, so it’s expected that my car needs a bit more maintenance nowadays
than it used to. This is the second time I’ve taken my car to Hye Tech, and they are always so kind, professional, and I feel like they really look out for me and my car! I need to replace a lot of stuff in the car, and John gave me the option of what I should fix (like what is a top priority) and he gave me accurate pricing before he and his team worked on my car. One of the parts I needed was going to be over $2,000, but John found a good one at a good price for almost half the cost. I never feel like they are ripping me off here. As someone who doesn’t know much about cars, I trust John and the Hye Tech team to never overcharge or trick me into things I need to fix in the car. Will be coming back if I have any more car troubles!
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23512 Commerce Center Dr
Laguna Hills, CA 92653-1510
4.9
(1,817 Reviews)
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