Called over the weekend (Sunday), left a message and received a phone call first thing Monday morning
. Fortunately, I was able to come in the same day to take care of my 2015 full size rover. Jeff and Andrew were super knowledgable and friendly. They took care of my immediate service need and pointed out other issues/concerns that I already knew were there. They took the time to explain and show me why It was something that needed attention at some point, but wasn’t extremely urgent. The feeling you get like is like they have known you for a long time. It is a family owned business that cares about you as such, and their reputation. Definitely not the usual dealership experience where it sometimes feels all transactional. I will definitely be going back for any future needs.
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23512 Commerce Center Dr
Laguna Hills, CA 92653-1510
4.9
(1,821 Reviews)
Before I knew it, it was done, and exceptionally well.
Before I knew it, it was done, and exceptionally well.
Minor surprise. Price over the phone was $5 l
ess than quoted, but free gourmet coffee offered was worth ,ote than $5 and the people were awesome. This is my new, everything car shop for my 2019 Toyota Camry.
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I’ve been taking all my cars to Coast Automotive for over 20 years. Dimas and Max are fair and only
do necessary repairs. They are fast and reliable. I’ve referred many of my friends and they are all very satisfied with their services. I will continue to send them referrals…you must try Coast Automotive and I promise you won’t be disappointed!
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I was in need of two new tires; which had to be ordered. The very next day, first thing in the morni
ng the tires arrived and my planned weekend out of town was not delayed by my unexpected flat tire. Daron and Jake always take such good care of me. I never feel taken advantaged by Herbs Garage. Daron is always honest about what maintenance services I really need and he tells me what services should be done at a later time. I keep.coming back.
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Edgar’d Entrala demonstrated both expertise and professionalism. He didn't push unnecessary products
or services. Instead, he thoroughly documented the necessary repairs, providing detailed explanations. After previous negative experiences with repair shops, his honesty and clarity were refreshing. He not only identified the problems but also helped me grasp why they were occurring so I may try to recover wasted funds at the other repair shop which I knew was not being honest. He has gained a lifelong customer!
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My experience with Coast General was a little better than originally thought. Why I chose not to give
a perfect 5-star rating has to do with the cost of the service and repair mostly. Also, my copy of the invoice had a few inaccuracies such as the model (Toyota Corolla SE instead of LE), license plate number (8MRF628 instead of 8MRF625) and odometer reading (53525 instead of 53086). Other than that, this was still a good brake service effort and I thank Roy, Dave and everyone else at Coast General for all of their help. My front brakes are working again and I’m looking forward to continuing my own business working for DoorDash. Thanks again, Coast General!
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