All of their competitors tried multiple times. This is hands down the best company in Arizona. I’m so
grateful I will never have to search for a diesel mechanic ever again. Don’t hesitate best prices and best work! -Byron
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There is no other place to take your BMW for repairs or maintenance. Honest, fair, and professional.
No Other Place Experts - NOPE. Say nope to all other shops and take it to Desert BMW.
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Excellent mechanics, up front prices and great customer service!
I had been having issues with my 07 Avalon. I had a mechanic that misdiagnosed the issues and ended
up spending money without fixing the problem. My power steering fluid was leaking bad and my AC stopped working as did my turn signals. I happened to drive by the shop and decided to give them a call.. I spoke with Kirk at the front desk and let him know about the problems. He said to bring the vehicle in and his mechanics would diagnose the issues and get back to me with a quote. He called that same afternoon with a diagnosis and a quote. The work was performed as specified and ready the next day. I was very satisfied with the work performed and the price! Kirk and his mechanics are very professional and provided great customer service. Highly recommend.
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A bad ring on an oil filter was installed. The way I found out is seeing a 5 x5 oil spill covering my
garage floor! Went back the smug guy at the counter, no eye contact handed me a less than half bottle of cleaner and continued on his computer. They installed a new filter and he said, there is no charge. Did I ask? -No. So at the bottom of he receipt is the customer satisfaction that says they want to “ keep” their 5 star rating. I called on a Friday and the gal said maybe by Monday I would get a call back. In 10 min the DM called me back and was apologetic after I related my tale of woe. He sent a super nice kid over to spread kitty litter through the entire mess. Two days later he was back and swept it up and applied more cleaner and washed it all down with a circular machine. It looks fine. He worked on my garage floor at least 2 hours til I was satisfied. The other reviews on this page are not very encouraging but everyone deserves a 2nd chance…?
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Wasik was very friendly, they finished the service quickly, and they didn't try to upsell me on anyth
ing. I will definitely be taking my wife and I's cars to Xpress Automotive in the future. I also appreciated the U of A decor in the office!
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As always Randy was very professional , informative and helpful getting my truck serviced . Althoug
h it was just an oil change , tire rotation and air filter , service is always good.
Thank you
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