There are no words that could express not only my disbelief but my total disappointment in this estab
lishment. DO NOT EVER bring your vehicle to this place. After wanting to charge me $3500 for a a/c hose replacement, I told them I didn't want them to perform the service and would be picking my car up. The service writer told there would be a $169 service charge. When I got to the dealership the service writer was not there, no ticket was available, and no one else could release my car. I asked to dpeak with the manager, and was told the manager had quit and they had no manager at this time. After an hour wait, and unmet request, the service writer returned, and said, "I should have told him what time I was coming". Then presented me with a $334 bill, of which $80 was a security fee for protecting your information. Of course with no manager, who do you go to? I'm taking this issue up with corporate.
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I have been coming to The Bowie Auto Clinic for years. Melvin has taken great care of the families ve
hicle needs. Most recent my son's BMW Diesel experienced major issues. Melvin and his team was able to pin point the issued and fix the problem. If you are looking for a great and trust worthy service, don't take your car to the dealer bring it to The Bowie Auto Center and ask for Melvin.
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I stopped in and they began the oil change as soon as I had completed the form. I think that I was in
and out in 35 minutes. Fast and friendly service. What mor can you ask for?
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My experience at this dealership was by far the best I’ve ever had. They had great team work and Gary
, Rick, and Nick all came together and went above and beyond to ensure I drove away in the car I truly wanted. My credit isn’t the best and I still left HAPPY!! Also Gary is HILARIOUS and sweet. Thank you a gentleman I appreciate you all.
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Reasonable guy, will take care of you . Just have to be respectful and patient but he will take care
of any job on any vehicle at a reasonable price
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I mentioned the possibility that the alternator was bad. Many shops would likely just go ahead and ta
ke that as a greenlight to replace it. However, they called me back later that day to say it was fine. I appreciate the honesty and integrity. I’ve had other repair work done there and it’s been Quality.
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