Overview

Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5rating 4.42

2290 Reviews

ReScore Reviews™ (144)

ReScore
Overall Rating 4.5902787/5Overall Rating 4.5902787/5Overall Rating 4.5902787/5Overall Rating 4.5902787/5rating 4.5902787
Original
Overall Rating 2.1180528/5Overall Rating 2.1180528/5rating 2.1180528rating 2.1180528rating 2.1180528
89% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


Verified Customer
Davidsonville, MD
2005 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2019 Category: Service
Honesty
I appreciate the integrity of service department. The damage I had inflicted on my car was not worth the cost of the repairs. Thanks.
Joseph W., Service Manager from Ourisman Hyundai of Bowie responded on 02/15/2019

Thank you for the nice review. We appreciate your feedback. We were happy to help you make the best decision given your situation. Have a nice wekend!


Verified Customer
White Plains, MD
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Service Visit
Completed Service in a timely manner. Kept me informed of what was going on and how long it would take since I was waiting for my car.
Joseph W., Service Manager from Ourisman Hyundai of Bowie responded on 02/14/2019

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback and complete our survey. We're pleased to see you enjoyed the level of service provided by our team. Have a great day!


Verified Customer
Odenton, MD
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
No review
Thank you
Joseph W., Service Manager from Ourisman Hyundai of Bowie responded on 02/14/2019

We appreciate you taking some of your valuable time to provide your feedback and complete our survey. We're pleased to see you enjoyed the level of service provided by our team. Have a great day!


HM
Heike M.
Edgewater, MD
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Excellent service
Great service and always helpful in answering questions.
Joseph W., Service Manager from Ourisman Hyundai of Bowie responded on 02/13/2019

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback and complete our survey. We're pleased to see you enjoyed the level of service provided by our team. Have a great day!


Verified Customer
Gambrills, MD
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great visit
Just needed basic maintenance. They had me in and out in no time. Great Service!
Joseph W., Service Manager from Ourisman Hyundai of Bowie responded on 02/13/2019

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback and complete our survey. We're pleased to see you enjoyed the level of service provided by our team. Have a great day!


Verified Customer
Odenton, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/12/2019 Category: Service
Not Acceptable
Will not return to purchase or have car serviced here once leasing agreement is complete
Joseph W., Service Manager from Ourisman Hyundai of Bowie responded on 02/13/2019

Thank you for your feedback. We're sorry that this visit did not meet your expectations. Our Service Director will contact you as soon as possible.


Verified Customer
Washington, DC
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
It's great
The service I had was spectacular they came to check on me while I was waiting updating me on everything that was going on very My customer service rep was wonderful
Joseph W., Service Manager from Ourisman Hyundai of Bowie responded on 02/13/2019

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback and complete our survey. We're pleased to see you enjoyed the level of service provided by our team. Have a great day!


Verified Customer
Bowie, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Thank you.
Thank you for keeping me on top of service appointments.
Joseph W., Service Manager from Ourisman Hyundai of Bowie responded on 02/13/2019

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback and complete our survey. We're pleased to see you enjoyed the level of service provided by our team. Have a great day!


JF
Joanne F.
Bowie, MD
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Service
I came in for an oil change. Service was great! I asked them to put on a license plate cover, and it was no problem! They even washed my car! All-all very satisfied with the experience.
Joseph W., Service Manager from Ourisman Hyundai of Bowie responded on 02/13/2019

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback and complete our survey. We're pleased to see you enjoyed the level of service provided by our team. Have a great day!


BA
Brenda A.
Baltimore, MD
2012 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019 Category: Service
It worked
They did their job, and am fine with it.
Joseph W., Service Manager from Ourisman Hyundai of Bowie responded on 02/14/2019

Thank you for the nice review. We appreciate you taking the time to provide your feedback. We hope to earn a 5 star rating from you at your next visit. Have a nice day!


GN
Gene N.
Bethesda, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Great car, excellent service, customer oriented
We bought our car (Tucson) from this dealership and have been very pleased from the get go. The car has operated very well and the folks at this dealership, whether its service or sales, have been ease to work with.
Joseph W., Service Manager from Ourisman Hyundai of Bowie responded on 02/11/2019

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback and complete our survey. We're pleased to see you enjoyed the level of service provided by our team. Have a great day!


KH
Kenneth H.
Bowie, MD
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Swell
Did good
Joseph W., Service Manager from Ourisman Hyundai of Bowie responded on 02/11/2019

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback and complete our survey. We're pleased to see you enjoyed the level of service provided by our team. Have a great day!


RA
Rickie A.
Upper Marlboro, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
First Timer
Only had car for a week. We experienced a minor problem. Service department treated it like it was major. Ran every possible test to locate the problem and fix it. Thank you!
Joseph W., Service Manager from Ourisman Hyundai of Bowie responded on 02/11/2019

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback and complete our survey. We're pleased to see you enjoyed the level of service provided by our team. Have a great day!


JS
John S.
North Beach, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2019 Category: Service
Blank screen
A problem occurred with the radio. Still not fixed
Joseph W., Service Manager from Ourisman Hyundai of Bowie responded on 02/11/2019

Thank you for the nice review. We're sorry you're still experiencing an issue with your radio. Your Service Consultant, Ron, will contact you to arrange a follow up visit. We hope to earn 5 stars from you next time! Have a nice day!


SC
Stacy C.
Washington, DC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Great Customer Service
The quick service I received. Everyone was helpful and polite.
Joseph W., Service Manager from Ourisman Hyundai of Bowie responded on 02/11/2019

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback and complete our survey. We're pleased to see you enjoyed the level of service provided by our team. Have a great day!


MS
Marcia S.
Elkridge, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
dealership gives great service
Always friendly, prompt service, good prices
Joseph W., Service Director from Ourisman Hyundai of Bowie responded on 02/10/2019

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback and complete our survey. We're pleased to see you enjoyed the level of service provided by our team. Have a great weekend!


MC
Michael C.
Washington, DC
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Hyundai Service
Ourisman did an excellent job of assessing my car at the 150,000 mile assessment.
Joseph W., Service Director from Ourisman Hyundai of Bowie responded on 02/10/2019

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback and complete our survey. We're pleased to see you enjoyed the level of service provided by our team. Have a great weekend!


CT
Carol T.
Chester, MD
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
great people
Every person there was very courtious
Joseph W., Service Director from Ourisman Hyundai of Bowie responded on 02/09/2019

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback and complete our survey. We're pleased to see you enjoyed the level of service provided by our team. Have a great weekend!


DB
Darnell B.
Upper Marlboro, MD
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Overall good experience.
Overall good experience.
Joseph W., Service Director from Ourisman Hyundai of Bowie responded on 02/09/2019

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback and complete our survey. We're pleased to see you enjoyed the level of service provided by our team. Have a great weekend!


SJ
Sacha J.
Upper Marlboro, MD
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Great customer service
As always the service center crew is polite and goes out of there way to assist you.
Joseph W., Service Manager from Ourisman Hyundai of Bowie responded on 02/08/2019

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback and complete our survey. We're pleased to see you enjoyed the level of service provided by our team. Have a great weekend!