Overview

Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5rating 4.34

1682 Reviews

ReScore Reviews™ (126)

ReScore
Overall Rating 4.5555533/5Overall Rating 4.5555533/5Overall Rating 4.5555533/5Overall Rating 4.5555533/5rating 4.5555533
Original
Overall Rating 2.1269829/5Overall Rating 2.1269829/5rating 2.1269829rating 2.1269829rating 2.1269829
88% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


LP
Lorri P.
Upper Marlboro, MD
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Great experience
I always have a great experience when I visit. 😁

SP
Stephanie P.
Capitol Heights, MD
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Outstanding Service
Professional staff.
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JOSEPH W. from Ourisman Hyundai of Bowie responded on 05/25/2018

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback & complete our survey. We're happy to see you were pleased with the level of service provided by our team. Have a great weekend!


Anonymous avatar
Verified Customer
Bowie, MD
2017 Hyundai Ioniq Hybr
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Good Service
Courteous Service and Good Waiting Accomodations
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JOSEPH W. from Ourisman Hyundai of Bowie responded on 05/25/2018

Thank you for the nice review. We appreciate that you took the time to complete our survey & provide your feedback. We hope we can earn a 5 star rating from you at your next visit. Have a great weekend!


Anonymous avatar
Verified Customer
Bowie, MD
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great 👍😍
Thank you Ourisman Hyundai For above great service , Go Washington Capital’s
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JOSEPH W. from Ourisman Hyundai of Bowie responded on 05/25/2018

Thank you for the great review! We appreciate you taking some of your valuable time to complete our survey & provide your feedback. We're glad to see you enjoyed the level of service delivered by our team. Have a great weekend!


RD
Rosalind D.
Bowie, MD
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Excellent!
The ease of scheduling, accuracy of estimate and time of completion, courteous and professionalism of Service advisor Dino Muller.
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JOSEPH W. from Ourisman Hyundai of Bowie responded on 05/25/2018

Thank you for the great review! We appreciate you taking some of your valuable time to complete our survey & provide your feedback. We're glad to see you enjoyed the level of service delivered by Dino & our team. Have a great weekend!


WP
Wilma P.
Upper Marlboro, MD
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
The staff
The staff
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JOSEPH W. from Ourisman Hyundai of Bowie responded on 05/25/2018

Thank you for the great review! We appreciate you taking some of your valuable time to complete our survey & provide your feedback. We're glad to see you enjoyed the level of service delivered by our team. Have a great weekend!


Anonymous avatar
Verified Customer
Crofton, MD
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Got me in and out very quickly for maintenance!
I was on a very tight schedule and they finished in plenty of time!
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JOSEPH W. from Ourisman Hyundai of Bowie responded on 05/25/2018

Thank you for the great review! We appreciate you taking some of your valuable time to complete our survey & provide your feedback. We're glad to see you enjoyed the level of service delivered by our team. Have a great weekend!


AH
Anita H.
Gambrills, MD
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Accommodating
Pleasant personnel and good service.
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JOSEPH W. from Ourisman Hyundai of Bowie responded on 05/25/2018

Thank you for the great review! We appreciate you taking some of your valuable time to complete our survey & provide your feedback. We're glad to see you enjoyed the level of service delivered by our team. Have a great weekend!


TW
Terrance W.
Upper Marlboro, MD
2014 Hyundai Equus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great Service!!!!
Great customer service
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JOSEPH W. from Ourisman Hyundai of Bowie responded on 05/23/2018

Thank you for the great review! We appreciate you taking time to complete our survey & provide your feedback. We're pleased to see you enjoyed the level of service provided by our team. Have a great day!


Anonymous avatar
Verified Customer
Upper Marlboro, MD
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Great employees
Very great service.
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JOSEPH W. from Ourisman Hyundai of Bowie responded on 05/23/2018

Thank you for the great review! We appreciate you taking time to complete our survey & provide your feedback. We're pleased to see you enjoyed the level of service provided by our team. Have a great day!


SD
Sheila D.
Lexington Park, MD
2013 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Happy Customer Out of Lexington Park
Great customer service and friendly atmosphere will always bring me back to Bowie Hyundai.
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JOSEPH W. from Ourisman Hyundai of Bowie responded on 05/23/2018

Thank you for the great review! We appreciate you taking time to complete our survey & provide your feedback. We're pleased to see you enjoyed the level of service provided by our team. Have a great day!


Anonymous avatar
Verified Customer
Bowie, MD
2011 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Curteous / Room for Improvement
I am overall okay with the service I received.
I was told my vehicle was ready; however, when I walked outside my vehicle wasn't there. I went back in doors and asked the person at the desk where my vehicle was and he replied outside which was incorrect. He could have stated if I didn't see it, it may still be being cleaned. I waited a minute and my vehicle arrived, it was being washed. When my paperwork was handed to me, a review of the paperwork could have been done (as was in the past) and I should have been told my vehicle was being washed and will be out shortly so I was not concerned when I stepped out and didn't see it.
I believe the language in the paperwork summarizing the discussion that took place with me should have been changed. I said I was unable to stay to have a noise that was being heard checked out because I had to get back to work and will bring my vehicle back. The paperwork stated that I refused to stay that's different. I would have addressed that if I read that part while still at the location.
Although I disagree with the language used and the lack of information provided, my vehicle was serviced and returned to me earlier than quoted and the gentleman who assisted me was courteous.
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JOSEPH W. from Ourisman Hyundai of Bowie responded on 05/23/2018

Thank you for the great review! We appreciate you taking time to complete our survey & provide your feedback. We're thankful for your comments and have shared them in a coaching opportunity with our entire team. Have a great day!


CB
Celeste B.
Odenton, MD
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Service Department
Excellent service!!
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JOSEPH W. from Ourisman Hyundai of Bowie responded on 05/23/2018

Thank you for the great review! We appreciate you taking time to complete our survey & provide your feedback. We're pleased to see you enjoyed the level of service provided by our team. Have a great day!


Anonymous avatar
Verified Customer
Upper Marlboro, MD
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
nice poeple
great service.
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JOSEPH W. from Ourisman Hyundai of Bowie responded on 05/23/2018

Thank you for the great review! We appreciate you taking time to complete our survey & provide your feedback. We're pleased to see you enjoyed the level of service provided by our team. Have a great day!


JB
Janice B.
Washington, DC
2012 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Unexpected Service Call
Outstanding service.
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JOSEPH W. from Ourisman Hyundai of Bowie responded on 05/23/2018

Thank you for the great review! We appreciate you taking time to complete our survey & provide your feedback. We're pleased to see you enjoyed the level of service provided by our team. Have a great day!


SC
Sherry C.
Crownsville, MD
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Friendly Service
Although Annapolis Hyundai may be a little closer to me, I am happy I chose Bowie because the service was wonderful. The service dept kept me updated every day on the progress of my car and were very professional and friendly. My experience was great. Good team!
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Joe W., Service Director from Ourisman Hyundai of Bowie responded on 05/17/2018

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback & complete our survey. We're very happy to hear that you have chosen us as your preferred Hyundai facility. We're pleased you enjoyed the level of service delivered by Ellen & our team. Have a great day!


SB
Shanae B.
Laurel, MD
2014 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
Great Customer Service
I wanted to give a shoutout to Shavon for taking care of me immediately. As soon as I walked it she was on it. I was there last Friday for an oil change and filter. She called me to let me know that my car was ready and when I got there she was smiling and reinsured me that everything was ok and if I needed anything before I leave. I called Monday and spoke to Ellen about my tail light being out on the left side. I thought it was strange since I got green check mark stating it was fine. I care there Monday and Ellen and Shavon was so helpful. Ellen made sure I was top priority when I arrived even though they were booked up!! They checked it out and it was loose for some reason. The guy checked it out. Didn’t catch is name but thank you!! The staff is great but I was disappointed that the mechanic whoever did my multi inspection said my break lights were fine and it wasn’t.
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Joe W., Service Director from Ourisman Hyundai of Bowie responded on 05/17/2018

Thank you for the nice review. We appreciate you taking the time to provide your feedback and complete our survey. We're happy to see you were so pleased with the efforts of Shavon & Ellen. We're sorry if the bulb was overlooked during the first inspection. We hope to earn a 5 star review from you at your next visit. Have a great day!


ED
Elizabeth D.
Crofton, MD
2012 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Friendliness
The atmosphere is so friendly- even the customers but especially the employees.
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JOSEPH W. from Ourisman Hyundai of Bowie responded on 05/17/2018

Thank you for the great review! We appreciate you for taking the time to complete our survey & provide your feedback. We're happy to see that you were pleased with the level of service delivered by our team. Have a great day!


GP
Gail P.
Odenton, MD
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Efficient, friendly and great deals
My service advisor, Philip Oxman was very efficient and kept me well informed during my my wait. His estimate for cost and time came in under both which rarely happens at other dealerships. This was a routine maintenance for 30,000 miles. I have never had any mechanical problems with either of the two Hyundais I Have owned and I'm sure ther will be a third at a latter date.
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JOSEPH W. from Ourisman Hyundai of Bowie responded on 05/17/2018

Thank you for the great review! We appreciate you for taking the time to complete our survey & provide your feedback. We're happy to see that you were pleased with the level of service delivered by Philip & our team. Have a great day!


LD
Lisa D.
Washington, DC
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
OURISMAN HYUNDAI OF BOWIE SERICE
ROUTINE MAINTENANCE VISIT.
SCHEDULED FOR POSSIBLE 2 HOURS.. WAS IN AND OUT IN 1HR 15 MINS
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JOSEPH W. from Ourisman Hyundai of Bowie responded on 05/17/2018

Thank you for the great review! We appreciate you for taking the time to complete our survey & provide your feedback. We're happy to see that you were pleased with the level of service delivered by our team. Have a great day!