Ourisman Hyundai of Bowie


Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5rating 4.3

1151 Reviews

ReScore Reviews™ (76)

ReScore
Overall Rating 4.3684197/5Overall Rating 4.3684197/5Overall Rating 4.3684197/5Overall Rating 4.3684197/5rating 4.3684197
Original
Overall Rating 2.1466645/5Overall Rating 2.1466645/5rating 2.1466645rating 2.1466645rating 2.1466645
87% Would Recommend
100% Business Response
Latest Review about 21 hours ago
Mary O. on 10/21/2017
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"Fast, courteous service"
I scheduled an appointment online and had it confirmed via e-mail. The representative understood my needs and concerns when I arrived. He also assisted in selecting the appropriate savings coupon. I am well pleased.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/21/2017 10:13 AM
Gretchen P. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warranty Coverage"
Timely aptmt, warranty work done well, friendly environment, & free wifi while waited--repeat satisfied customer
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/21/2017 06:13 AM
Gregory P. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
It was Great
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/21/2017 05:27 AM
Verified Customer on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Last minute assistance "
Very helpful!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/20/2017 06:43 PM
Yvette C. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
It was great service and feedback on my vehicle
Vehicle: 2012 Hyundai Equus
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/20/2017 07:20 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 10/20/2017

Thank you for the great review. We appreciate you taking the time to complete our survey. We're happy to see you enjoyed the service provided by our team. Have a great weekend!

Almera C. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Almera's Experience"
The service provided was great. I have been bringing my car for it's service needs since I purchased the car.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/20/2017 06:32 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 10/20/2017

Thank you for the great review! We appreciate you taking some of your valuable time to complete our survey. We're happy to see you've been so pleased with our service. Have a great weekend!

Sadia W. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Installation of tail light kit."
I was the first appointment for the day at 7am. The paperwork was ready and I was entered into the system. The service team was professional and efficient. Thank you.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 04:46 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 10/19/2017

Thank you for taking some of your valuable time to complete our survey. We appreciate your feedback. We’re glad to see that you enjoyed a great service visit. Have a great weekend! 

Justin O. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service. "
Engine blew in my car. Dino and his team were excellent in keeping me up to date and having my car fixed in a timely fashion. Those guys are excellent and will definitely come back to see them.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/19/2017 10:28 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 10/19/2017

Thank you for the great review. We appreciate you taking the time to complete our survey. While an unfortunate event, we were glad to be able to assist you through the repair process. We will pass along your compliments to Dino & our team. Have a great day!

Dubois A. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and Knowledgeable"
Friendly and Knowledgeable
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/19/2017 04:14 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 10/19/2017

Thank you for the great review & the compliments! We appreciate you taking some time our of your busy schedule to complete our survey. We're glad to see you enjoyed our level of service. Have a great day!

Ed B. on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Ok service"
Ok service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/19/2017 03:14 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 10/19/2017

Thank you for the good review. We apologize that this visit took longer than anticipated. We appreciate you taking the time to complete our survey. We will strive to earn a 5 star review from you at your next visit. Have a great day!

Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Good service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/18/2017 07:53 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 10/19/2017

Thank you for the great review and the compliments! We appreciate you taking time out of your schedule to complete our survey. We're glad to see you were pleased with our service team. Have a great day!

Thomas P. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is Great"
Work was performed in timely manner.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 05:46 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 10/18/2017

Thank you for the great review. We appreciate you taking some of your valuable time to complete our survey. We're happy to see you enjoyed our service. Have a great day!

Darnell B. on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Free car washes and repair points toward cost."
Excellent service and short surveys.
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 09/23/2017
Service Type: Maintenance
Review Created: 10/17/2017 05:31 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 10/18/2017

Thank you for taking the time out of your busy schedule to complete our survey. We appreciate your feedback. We hope we can earn a 5 star rating from you at your next visit. Have a great day!

Tina P. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
As always, friendly and quick! Thanks!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 02:25 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 10/18/2017

Thank you for the great review! We appreciate you taking the time to complete our survey. We're happy to see you enjoyed our service. Have a great day!

Ronald K. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Grate service"
Grate service fantastic service people nice and clean dealer and parts were in stock. Parts manager was excellent in customer service.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 12:18 PM
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Joseph W. at Ourisman Hyundai of Bowie responded on 10/17/2017

Thank you for the great review. We appreciate you taking some of your valuable time to complete our survey. We're glad to see you were pleased with our service. Have a great day!

Elaine T. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"MsEThomas"
Good customer service., friendly, clean and comfortable.,
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:29 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 10/17/2017

Thank you for your review. We appreciate you taking the time to complete our survey. We're so happy to see you enjoyed our service. Have a great day!

Dwayne S. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Juan, Juan and Juan"
The team is very knowledgeable of customers needs and handle your service in a timely fashion.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:16 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 10/17/2017

Thank you for taking the time to complete our survey. We appreciate you taking some of your valuable time to do so and we're happy to see you liked our level of service. Have a great day!

Verified Customer on 10/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Some emplyees"
This is the first time i have had issues on work not done. My service guy was getting off that is why I feel it was completed.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 10:33 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 10/17/2017

Thank you for completing our survey. We appreciate your feedback. We apologize for the issue with your tire rotation. Time is never an excuse for proper service as requested. We hope we can make this up to you in the future. Have a great day!

Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous Service"
Staff is always friendly and accommodating. Waiting area has WiFi, TV and coffee.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/16/2017 10:25 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 10/17/2017

Thank you for taking some of your valuable time to fill out our survey. We appreciate your feedback. Thank you for the compliments, they will be shared with our staff. Have a great day! 

Crystal G. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
I purchased my 2012 Hyundai in 2011 from Bowie of Hyundai and have received great customer service from the auto parts/maintenance department. Everyone is cordial, informative and knowledgeable in regards to excellent service. Thank you for one less headache.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/16/2017 09:51 AM
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Joseph W. at Ourisman Hyundai of Bowie responded on 10/17/2017

Thank you for your feedback. We appreciate you taking some of your valuable time to complete our survey. Thank you so much for your compliments, we will share them with our staff. Have a great day!

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