Overview

Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5rating 4.36

1795 Reviews

ReScore Reviews™ (132)

ReScore
Overall Rating 4.5757533/5Overall Rating 4.5757533/5Overall Rating 4.5757533/5Overall Rating 4.5757533/5rating 4.5757533
Original
Overall Rating 2.1212106/5Overall Rating 2.1212106/5rating 2.1212106rating 2.1212106rating 2.1212106
88% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


LH
Lemiya H.
Greater Landover, MD
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Great Customer Service.
Shavon was of great assistance doing my visit, she told me what type of deal i had with Oursman that made my visit short and sweet, stress free which is much appreciated! Great customer service!

Verified Customer
Bowie, MD
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Service Improved
The service tech was professional. Kept me updated, preventing frustration about time.

Verified Customer
Upper Marlboro, MD
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Great Service
My service was great. It was timely. My customer service rep was awesome.

JF
James F.
Lanham, MD
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
service
the service people were polite and the service to my car was good and quick.

Verified Customer
Bowie, MD
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great job
Uuuuuuuuuuuu

IO
Irene O.
Washington, DC
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
The people that are there now much better
Good fast professional service

Verified Customer
Bowie, MD
2012 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/13/2018 Category: Service
Fed up
I am fed up with Hyundai and all these recalls
JOSEPH W., Service Director from Ourisman Hyundai of Bowie responded on 07/15/2018

We're sorry if you have been frustrated with recalls/campaigns issued by the manufacturer. Our Service Director will contact you as soon as possible. Enjoy your weekend!


LS
Larry S.
Dunkirk, MD
2013 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/13/2018 Category: Service
Cost of Service
I fine that most if not all service is a lot more expensive than a certified mechanic.
JOSEPH W., Service Director from Ourisman Hyundai of Bowie responded on 07/15/2018

We're sorry if this visit did not meet your expectations. Our Service Director will contact you as soon as possible. Enjoy your weekend!


GC
Gary C.
Bowie, MD
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Mr. Gary Carroll
My service lady was great and very knowledgeable. Its good to see someone that greets you with a smile so early in the morning.
JOSEPH W., Service Director from Ourisman Hyundai of Bowie responded on 07/13/2018

Thank you for the great review! We appreciate that you took the time to provide your feedback and complete our survey. We are very happy to see you enjoyed the level of service provided by Cynthia & our team. Have a great weekend!


JM
Jucinth M.
Washington, DC
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Great service
The services are great as well as the employees. I highly recommend hyundai of Bowie.
JOSEPH W., Service Director from Ourisman Hyundai of Bowie responded on 07/12/2018

Thank you for the great review! We appreciate you taking some of your valuable time to complete our survey & provide your feedback. We are pleased to see you enjoyed the level of service provided by our team. Have a great day!


FK
Felicia K.
Capitol Heights, MD
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
SERVICE
GREAT SERVICE
JOSEPH W., Service Director from Ourisman Hyundai of Bowie responded on 07/12/2018

Thank you for the great review! We appreciate you taking some of your valuable time to complete our survey & provide your feedback. We are pleased to see you enjoyed the level of service provided by our team. Have a great day!


Verified Customer
Oxon Hill, MD
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Customer
Very good and quick service was met.
JOSEPH W., Service Director from Ourisman Hyundai of Bowie responded on 07/12/2018

Thank you for the great review! We appreciate you taking some of your valuable time to complete our survey & provide your feedback. We are pleased to see you enjoyed the level of service provided by our team. Have a great day!


JJ
Jenine J.
Bowie, MD
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Excellent Service
I appreciate the excellent customer service that I receive at the Bowie location.
JOSEPH W., Service Director from Ourisman Hyundai of Bowie responded on 07/11/2018

Thank you for the great review! We appreciate you taking some of your valuable time to complete our survey & provide your feedback. We are pleased to see you enjoyed the level of service provided by our team. Have a great day!


KG
Keith G.
Bowie, MD
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Appointments
Your current home page is not user friendly. I tried to use it to set an appointment and never got passed the avatar. Your old system was much btter.
JOSEPH W., Service Director from Ourisman Hyundai of Bowie responded on 07/11/2018

Thank you for the great review! We appreciate you taking some of your valuable time to complete our survey & provide your feedback. We're sorry if you experienced difficulty scheduling online. It is the same system we have had running for a few years. We have passed this along to the platform provider. Otherwise, we are pleased to see you enjoyed the level of service provided by our team. Have a great day!


Verified Customer
Crofton, MD
2007 Hyundai Entourage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Great job
I had several recalls on an older vehicle and the Service Department did a great job on fixing them all.
JOSEPH W., Service Director from Ourisman Hyundai of Bowie responded on 07/11/2018

Thank you for the great review! We appreciate you taking some of your valuable time to complete our survey & provide your feedback. We are pleased to see you enjoyed the level of service provided by our team. Have a great day!


Verified Customer
Washington, DC
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great Service
Services provided met my needs cost wise. The tech was very knowledgeable polite.
JOSEPH W., Service Director from Ourisman Hyundai of Bowie responded on 07/11/2018

Thank you for the great review! We appreciate you taking some of your valuable time to complete our survey & provide your feedback. We are pleased to see you enjoyed the level of service provided by our team. Have a great day!


KC
Konfor C.
Lanham, MD
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great experience
She provided excellent service. She was polite and friendly and explained to you everything that is to be done and what is recommended.
Ensured my shuttle was scheduled and was dropped at my house while I waited .
Car was washed and cleaned. Five star for service and everything
Joe W., Service Director from Ourisman Hyundai of Bowie responded on 07/10/2018

Thank you for the great review! We appreciate you taking some of your valuable time to complete our survey & provide your feedback. We are pleased to see you enjoyed the level of service provided by Shavon & our team. Have a great day!


BL
Beulah L.
Gambrills, MD
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
General sevice
Took care of me in a timely fashion
Joe W., Service Director from Ourisman Hyundai of Bowie responded on 07/10/2018

Thank you for the great review! We appreciate you taking some of your valuable time to complete our survey & provide your feedback. We are pleased to see you enjoyed the level of service provided by our team. Have a great day!


Verified Customer
Bowie, MD
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Service
Service was efficient and timely.
Joe W., Service Director from Ourisman Hyundai of Bowie responded on 07/10/2018

Thank you for the great review! We appreciate you taking some of your valuable time to complete our survey & provide your feedback. We are pleased to see you enjoyed the level of service provided by our team. Have a great day!


AF
Arlene F.
Davidsonville, MD
2011 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great customer service
I am always impressed by the customer service at Hyundai. The reps are courteous and knowledgeable. I was in and out in a very reasonable amount of time.
Joe W., Service Director from Ourisman Hyundai of Bowie responded on 07/10/2018

Thank you for the great review! We appreciate you taking some of your valuable time to complete our survey & provide your feedback. We are pleased to see you enjoyed the level of service provided by our team. Have a great day!